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Added 1 min ago
YH
Registered Practical Nurse (Part Time Day Shift)
Yee Hong Centre For Geriatric Care
Mississauga, ON
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 1 min ago
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Senior Project Manager (Alternative Design)
Binnie
Burnaby, BC
- Full-time
Binnie is looking for a Senior Project Manager to join our Alternative Design Services Division, which focuses on alternative delivery model assignments and complicated multidisciplined…
Added 1 min ago
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Commissioning Director - Monark
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…temporary tooling, test equipment, utilities, facilities and services required to transition systems safely from construction through testing and into…
Added 1 min ago
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Principal AI Engineer, AI DLC Platform
RBC
Toronto, ON
- Full-time
The AI-DLC Platform embeds governed, agentic AI across RBC's software development lifecycle - skills, commands and guardrails spanning discovery, build/test/security and release, now…
Added 1 min ago
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Director, Next Best Action Product
RBC
Toronto, ON
- Full-time
As Director, Next Best Action Product (NBA), reporting to the Senior Director, Platform and Program Delivery, you will have the opportunity to define and evolve our marketing technology…
Added 1 min ago
OT
Senior Analyst, Enterprise & Operational Risk Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Senior Analyst, E&ORM will play a key role in informing and executing risk strategies. This includes supporting continuous improvements to risk frameworks and processes to ensure alignment…
Added 1 min ago
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Corporate Communications Manager II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
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Product Owner, Product management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…experience. You will consistently prepare a range of products and services to ensure a positive member/client experience. You will work in close collaboration with the project developer and…
Added 10 mins ago
CK
Registered Care Aide with Car - Vancouver
Comfort Keepers Victoria
Vancouver, BC
- Full-time
In this position, you will provide non-medical, in-home support and home management services. Join a growing family dedicated to providing companionship, personal care and other health care…
Added 10 mins ago
CK
Registered Care Aide-Vancouver
Comfort Keepers Victoria
Vancouver, BC
- Full-time
Assisting in the delivery of client care and home support services under the direction of the health care team
Added 10 mins ago
OO
Fern Hill School (Ottawa) - Principal
OFIS Ontario Federation of Independent Schools
Ottawa, ON
- Full-time
…and a supportive learning environment across all stages of…
Added 10 mins ago
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HR Generalist
Life Landscaping Inc.
Vaughan, ON
- Full-time
…commercial and residential landscaping and property maintenance services throughout the Greater Toronto Area. Our reputation is built on skilled professionals, operational efficiency,…
Added 10 mins ago
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HCA .4 Permanent Evenings 2-022
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 10 mins ago
JF
Senior Director, Community Information Security Governance
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
- Full-time
The Senior Director, Community Information Security Governance (the “Sr Director”) is a vital leadership role, hired by and receiving full benefits through the Jewish Federation of British…
Added 11 mins ago
FM
Senior Mine Engineer
Foran Mining
SK · Saskatchewan, Canada
- Full-time
Eldorado Gold Saskatchewan (TSX:ELD) is seeking a Senior Mine Engineer to join our growing McIlvenna Bay team. This is a full-time position based at the McIlvenna Bay site working a 14/14…
Added 12 mins ago
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Director of AI Applications Development
CIBC
Toronto, ON
- Full-time
…security, scalability, performance, and reliability. Support the development and deployment of modern AI solutions using tools and technologies such as Python, FastAPI, JavaScript…
Added 12 mins ago
SS
Executive Director
Sienna Senior Living
Chilliwack, BC
- Full-time
Join our compassionate and dynamic team as the Executive Director at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 12 mins ago
SS
Associate Director of Care (RN) - Permanent Full Time Evenings
Sienna Senior Living
Barrie, ON
- Full-time
Implement quality assurance measures to monitor and evaluate the quality of care and services provided to residents
Added 12 mins ago
WF
Archaeology Administrative Support
Westbank First Nation
Kelowna, BC
- Full-time
Reporting to the Manager of Archaeology and Senior Researcher, the Archaeology Administrative Support is responsible for supporting the continued improvement of Title and Rights,…
Added 16 mins ago
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SENIOR MANAGER, UNDERWRITING
BDC
Mississauga, ON · Toronto, ON
- Full-time
Opportunities for learning, training and development, and much more...
Added 16 mins ago
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Insurance Advisor/Senior Insurance Advisor
BCAA
Victoria, BC · Broadmead
- Full-time
As a Senior Insurance Advisor, you’ll build strong, trusting client relationships by helping our customers select the right mix of insurance products and services to meet their life’s…
Added 16 mins ago
Senior Manager, Security Advisory Services
Aviva
Markham, ON
As the Senior Manager of Security Advisory Services (SAS), you will be responsible for leading all aspects of Aviva Canada’s Security Advisory Services functions. This will primarily…
Added 16 mins ago
Casino Host-GCT
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Manager, Player Development, the primary responsibility of the Casino Host is to provide enhanced customer service to current and new Premium Mass casino…
Added 16 mins ago
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Delivery Management
Synechron
Mississauga, ON
- Full-time
…Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for…
Added 16 mins ago
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Manager, Product Development (Business Identity)
Mastercard
Vancouver, BC · Toronto, ON
- Full-time
Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, power financial inclusion, prevent crime, and…

Closed listing

Scotiabank

Customer Experience Lead - University Plaza (18.75 Hours/Week)

Hamilton, ON, L9H 4H4, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Oct 8, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Requisition ID: 266470

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:

Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
Build strong customer relationships and deliver excellent customer service
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Excellent leadership skills, able to coach and develop your team
Strong customer service skills
Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
Excellent communication skills
Availability to work a flexible schedule
Previous banking experience is a strong asset
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package.

Location(s): Canada : Ontario : Hamilton

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

About employer

More about this job

Responsibilities

The Customer Experience Lead oversees retail service teams to ensure high-quality customer service and the achievement of financial goals. They act as the Officer in Charge for the branch, managing escalations and leading change management initiatives.

Requirements

Candidates should possess strong leadership and coaching skills with previous experience in team management. Proficiency in digital banking tools and the ability to work a flexible schedule are also required.

Skills

Leadership
Coaching
Team management
Customer service
Communication
Scheduling
Change management
Digital banking
Self-service banking
Conflict resolution
Financial goal setting

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Leadership
Team Management
Coaching
Change Management
Digital Banking
Self-service Banking
Branch Operations
Customer Escalations
Financial Services
Relationship Management
Scheduling
Professional Development

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