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Added 9 mins ago
Director, Financial Advisory Services
The Government of Nova Scotia
Halifax, NS
The Director Financial Advisory Services is responsible for providing strategic direction and technical leadership in the development of fiscal management strategy to assist the province in…
Added 9 mins ago
Representative, Payment processing
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Montreal, QC
Full-time
The Representative, Payment Processing is responsible for managing and processing credit counselling payments, ensuring accurate allocation, reconciliation, and timely resolution of…
Added 9 mins ago
Claims Representative II, Bodily Injury
Co-operators
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Full-time
As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture…
Added 9 mins ago
Claims Representative III, Bodily Injury
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Scotiabank

Customer Service Representative - Alliston, ON (15 hrs/week)

Alliston, ON, L9R 1V6, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Requisition ID: 272679

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package

Location(s): Canada : Ontario : Alliston

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Experience Associate provides exceptional service by processing daily transactions and proactively identifying customer needs. They also act as a technology expert to guide clients through digital banking tools and contribute to branch sales targets.

Requirements

Candidates must have proven customer service skills and the ability to work in a target-based environment. Strong technical proficiency and a flexible schedule are required to support branch operations.

Skills

Customer service
Relationship building
Sales
Technical skills
Digital banking
Problem solving
Communication
Financial services
Transaction processing

Benefits

Professional development
Internal training
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Banking
Financial Services
Sales
Digital Banking
Mobile Banking
Customer Relations
Transaction Processing
Branch Banking
Retail Banking

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