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Added 8 mins ago
J
Account Development Representative II
Jobgether
Canada
- Full-time
As an Account Development Representative, you will play a key role in driving business growth by identifying new prospects, developing enterprise accounts, and generating demand for…
Added 38 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
Added 1 hour ago
H
Head of Marketing
Haystack
Canada
- Full-time
Proficiency in SQL and business intelligence tools for data validation and executive reporting
Added 1 hour ago
CR
Senior Financial Analyst
Clarity Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
…You’ll work weekly with Sales, Operations, Studio Fitness and Business Intelligence and present to the executive team monthly. Existing models have room to grow, a data warehouse upgrade is…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 2 hours ago
Back of House - Cook
Northland Properties
Abbotsford, BC
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As a Cook, you can craft your skills and gain…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 3 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
We're looking for an experienced media professional who can win new business and provide practical guidance to our current media team, working closely with executive leadership.
Added 3 hours ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
The Global IT & Finance Category Manager leads the development and execution of global category strategies across IT ($70M annual spend) and Finance ($40M annual spend) with responsibility…
Added 3 hours ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Master’s Degree in Health Administration, Health Planning, Business Administration or Behavioural Sciences, supplemented by postgraduate course work in health care planning or health policy…
Added 3 hours ago
VC
Transformation, Change & Innovation Advisor
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
Reporting to the Executive Director, Clinical Informatics and Virtual Health, the Advisor acts as an internal specialist to the organization for organizational development and change…
Added 3 hours ago
VC
Project Coordinator, Medical Quality Improvement
Vancouver Coastal Health
Vancouver, BC
- $32.44 to $46.64 CAD / hour
- Full-time
…of the project documentation, project management tools and executive reports for their specific Vancouver Coastal Health (VCH) projects, allowing for effective risk…
Added 3 hours ago
VC
Advisor, Security Operation Centre (SOC) and Analytics
Vancouver Coastal Health
Vancouver, BC
- $35.37 to $50.85 CAD / hour
- Full-time
Support the continued development, modernization and continuous improvement of the SOC, including assigned operational, technology and implementation initiatives.
Added 4 hours ago
AA
Account Executive
Appear AI
Toronto, ON
- Full-time
…clinic, or software to use, the brands that get cited win the business, and most companies have no idea whether they're showing up. Appear fixes that. We measure AI visibility, identify the…
Added 4 hours ago
FC
Information Security Analyst
Fidelity Canada
Toronto, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 5 hours ago
QC
Enterprise Account Executive
Quiet Cabins
Toronto, ON
- Part-time
2–5 years in B2B sales or business development, with at least some of it selling to mid-size or enterprise organizations
Added 5 hours ago
MI
Executive Chef
Marriott International
Quebec, QC
- Full-time
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 11 hours ago
A
Sous Chef - Full Time
AccorHotel
Vancouver, BC
- Full-time
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to…
Added 12 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
As we expand our footprint we are looking for a motivated, relationship-driven Emerging & Commercial Accounts Executive to join our team and help grow our business. Someone with an eye for…
Added 12 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Provide leadership and direction to the Department staff in cooperation with executive, market sector, business class, and practice leaders. Work cooperatively to inform corporate…
Added 13 hours ago
A
Business Development Executive - Toronto, Calgary, Montreal, Vancouver
Avanade
Toronto, ON
- Full-time
Proven success in net-new business development within technology services and/or consulting, including owning deals from creation to close.
Added 13 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 14 hours ago
SH
Back of House - Line Cook
Sandman Hotel Group
Winnipeg, MB
- Full-time
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As a Line Cook, you can craft your skills and gain…

Scotiabank

Director, Design Operations - Global Wealth Management

Toronto, ON, M5H 0B4, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 276890

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Design Operations contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team's business strategies and objectives, ensuring all activities are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Define the Design Operations vision and strategic direction by translating the Head of Design's strategy into scalable operating models, priorities, roadmaps, governance, and measurable outcomes that strengthen design effectiveness and business impact.
Lead and develop the Design Operations team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and high-performing team culture.
Lead portfolio planning, demand management, and resource governance by establishing transparent intake, prioritization, capacity planning, workforce planning, and allocation practices aligned with strategic priorities and delivery needs.
Establish and continuously improve design ways of working by defining standards, decision rights, workflows, quality checkpoints, and cross-functional engagement models that create sufficient runway for discovery, design, validation, and delivery.
Strengthen design governance and organizational visibility by providing leaders with clear insights into demand, capacity, dependencies, delivery risks, team health, capability gaps, and progress against design priorities.
Demonstrate and communicate the measurable impact of design by establishing performance frameworks, operational metrics, maturity measures, and executive reporting that connect design investment to customer, employee, delivery, and business outcomes.
Build organizational design capability by scaling communities of practice, mentorship, onboarding, learning pathways, documentation, critiques, and knowledge-sharing programs across design disciplines.
Advance tools, platforms, and vendor management by defining the design technology strategy, overseeing procurement and license governance, driving adoption, and ensuring tools meet business, accessibility, privacy, security, and risk requirements.
Advance responsible AI-enabled design practices by establishing guidance, enablement, shared resources, and measurement approaches that improve workflow efficiency and quality while maintaining appropriate human oversight and controls.
Partner with Product, Technology, Design Systems, Delivery, Procurement, and other disciplines to remove operational barriers, improve collaboration, and scale consistent design practices across Global Wealth Management.
Strengthen accessibility and inclusive design operations by embedding accessibility into processes, standards, tools, learning, governance, and measurement.
Enable effective facilitation and decision-making practices by establishing reusable methods and supporting high-stakes workshops, planning sessions, critiques, and leadership forums that drive alignment and action.
Represent Design Operations in leadership and governance forums by providing strategic recommendations, influencing investment, and operating decisions, escalating material risks, and acting as a delegate for the Head of Design when required.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Post-secondary education in Design, Design Management, Business, Organizational Development, Technology, or a related discipline, or equivalent professional experience
10+ years of progressive experience in design, design operations, product operations, program management, or a related field, including at least 5 years leading teams or enterprise-scale operational initiatives within complex digital product environments
Demonstrated experience defining and implementing design operating models, governance, intake, prioritization, capacity planning, resource allocation, and workforce planning practices
Proven ability to build and develop high-performing teams through coaching, performance management, career development, and succession planning
Experience establishing operational metrics, maturity measures, and executive reporting that demonstrate design effectiveness, delivery performance, and business impact
Demonstrated experience in design tools procurement, license governance, managing vendors, and technology adoption within enterprise privacy, security, accessibility, and risk requirements
Strong understanding of human-centered design, research, accessibility, design systems, digital product delivery, and the operational conditions required for multidisciplinary design teams to succeed
Strong business acumen and executive-level communication, facilitation, negotiation, analytical, and decision-making skills
Knowledge of responsible AI practices and their application to design workflows, operational enablement, governance, and measurement
Experience in financial services, wealth management, banking, or another complex regulated industry is considered an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Director of Design Operations will define the strategic vision and operating models for the Global Wealth Management design team. They are responsible for leading portfolio planning, resource governance, and establishing design standards to ensure business impact and operational efficiency.

Requirements

Candidates must have over 10 years of experience in design or product operations, with at least 5 years in a leadership role within complex digital environments. A post-secondary education in a relevant discipline is required, along with strong business acumen and experience in regulated industries.

Skills

Design operations
Strategic planning
Portfolio management
Resource governance
Capacity planning
Performance management
Executive reporting
Design systems
Accessibility
Vendor management
Responsible AI
Change management
Stakeholder management
Financial services
Digital product delivery
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Design Operations
Global Wealth Management
Digital Experience
Operating Models
Governance
Portfolio Planning
Capacity Planning
Workforce Planning
Design Systems
Accessibility
Responsible AI
Vendor Management
Executive Reporting
Human-centered Design
Financial Services
Banking
Strategic Direction
Performance Frameworks
Stakeholder Engagement
Risk Management
Product Operations
Program Management
Organizational Development
Technology Strategy
Procurement
Mentorship
Communities of Practice
Data-driven Decision Making
Operational Metrics
Cross-functional Collaboration

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