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Added 40 mins ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
Lead outage restoration activities and ensure outages are kept to a minimum, with the safety of the public and employees maintained at all times; ensure business continuity and disaster…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…practices. The role serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service…
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 2 hours ago
MS
Design Lead
Modus Structures Inc
Crossfield, AB
- Full-time
Reporting to the Design Manager, the Design Lead plays a pivotal role in bridging multidisciplinary design, manufacturing systems, and construction execution. The Design Lead will be…
Added 2 hours ago
E
SAP Finance RTR / A2R Lead
Experis
Canada
- Contract
We are seeking an experienced SAP Finance RTR (Record to Report) and A2R (Acquire to Retire) Lead to support a major SAP S/4HANA transformation initiative.
Added 3 hours ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
…lifecycle. As part of our Contaminated Sites team, you will lead environmental assessment, remediation, reclamation, and monitoring projects that support responsible development and…
Added 5 hours ago
ST
Junior Electrical Project Engineer
Saltworks Technologies
Richmond, BC
- $70,000 to $95,000 CAD / year
- Full-time
Saltworks is a 2025 Technology Fast 50 company and EY Entrepreneur of the Year award winner. We lead our industry in adopting and developing AI across our products, projects, and…
Added 7 hours ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
Lead end-to-end delivery of AI solutions for Risk, Legal, Procurement, Compliance, and other Group Functions – from opportunity shaping and design through deployment, adoption, and value…
Added 7 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 8 hours ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
…ensure continuity of clinical care, staffing, communications, technology, procurement, transportation, subcontractor readiness, regulatory obligations, and service recovery during…
Added 12 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Represent the division on special projects involving leased space, such as technology upgrades, space redesign, and building or grounds improvements.
Added 12 hours ago
AW
Instrumentation and Control Designer
Agilus Work Solutions
Calgary, AB
- Full-time
Lead Complex Industrial Projects as a Senior to Principal Instrumentation & Controls Designer
Added 12 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…practices. The role serves as a key liaison between Information Technology and service areas to ensure that technology solutions effectively support business outcomes and service…
Added 13 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 13 hours ago
IH
Estimator
Impact HR
Calgary, AB
- Full-time
Reporting to the VP Procurement, you will lead piping estimates and tenders for projects in Calgary and the surrounding area. You will work closely with the estimating, operations, project…
Added 14 hours ago
GS
IT Operations Lead
Giatec Scientific Inc.
Ottawa, ON
- Full-time
We're looking for an IT Operations Lead who believes great IT is invisible: people get what they need, it just works, and it's secure without getting in anyone's way. You'll lead IT at a…
Added 14 hours ago
JI
Engineer, Mechanical
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 16 hours ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Software Developer – API to join their team onsite in…
Added 16 hours ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…translate complex business requirements into target architectures, lead large-scale solution initiatives, establish standards and reusable patterns, and guide solutions from proof of…
Added 16 hours ago
F
Junior Building Design Specialist
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 16 hours ago
F
Intermediate Structural Designer
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 16 hours ago
F
Intermediate Building Design Specialist
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 16 hours ago
F
Senior Piping Designer
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 16 hours ago
F
Junior Structural Designer
Fluor
Vancouver, BC
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…

Scotiabank

Director, Design Operations - Global Wealth Management

Toronto, ON, M5H 0B4, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 276890

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Design Operations contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team's business strategies and objectives, ensuring all activities are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Define the Design Operations vision and strategic direction by translating the Head of Design's strategy into scalable operating models, priorities, roadmaps, governance, and measurable outcomes that strengthen design effectiveness and business impact.
Lead and develop the Design Operations team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and high-performing team culture.
Lead portfolio planning, demand management, and resource governance by establishing transparent intake, prioritization, capacity planning, workforce planning, and allocation practices aligned with strategic priorities and delivery needs.
Establish and continuously improve design ways of working by defining standards, decision rights, workflows, quality checkpoints, and cross-functional engagement models that create sufficient runway for discovery, design, validation, and delivery.
Strengthen design governance and organizational visibility by providing leaders with clear insights into demand, capacity, dependencies, delivery risks, team health, capability gaps, and progress against design priorities.
Demonstrate and communicate the measurable impact of design by establishing performance frameworks, operational metrics, maturity measures, and executive reporting that connect design investment to customer, employee, delivery, and business outcomes.
Build organizational design capability by scaling communities of practice, mentorship, onboarding, learning pathways, documentation, critiques, and knowledge-sharing programs across design disciplines.
Advance tools, platforms, and vendor management by defining the design technology strategy, overseeing procurement and license governance, driving adoption, and ensuring tools meet business, accessibility, privacy, security, and risk requirements.
Advance responsible AI-enabled design practices by establishing guidance, enablement, shared resources, and measurement approaches that improve workflow efficiency and quality while maintaining appropriate human oversight and controls.
Partner with Product, Technology, Design Systems, Delivery, Procurement, and other disciplines to remove operational barriers, improve collaboration, and scale consistent design practices across Global Wealth Management.
Strengthen accessibility and inclusive design operations by embedding accessibility into processes, standards, tools, learning, governance, and measurement.
Enable effective facilitation and decision-making practices by establishing reusable methods and supporting high-stakes workshops, planning sessions, critiques, and leadership forums that drive alignment and action.
Represent Design Operations in leadership and governance forums by providing strategic recommendations, influencing investment, and operating decisions, escalating material risks, and acting as a delegate for the Head of Design when required.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Post-secondary education in Design, Design Management, Business, Organizational Development, Technology, or a related discipline, or equivalent professional experience
10+ years of progressive experience in design, design operations, product operations, program management, or a related field, including at least 5 years leading teams or enterprise-scale operational initiatives within complex digital product environments
Demonstrated experience defining and implementing design operating models, governance, intake, prioritization, capacity planning, resource allocation, and workforce planning practices
Proven ability to build and develop high-performing teams through coaching, performance management, career development, and succession planning
Experience establishing operational metrics, maturity measures, and executive reporting that demonstrate design effectiveness, delivery performance, and business impact
Demonstrated experience in design tools procurement, license governance, managing vendors, and technology adoption within enterprise privacy, security, accessibility, and risk requirements
Strong understanding of human-centered design, research, accessibility, design systems, digital product delivery, and the operational conditions required for multidisciplinary design teams to succeed
Strong business acumen and executive-level communication, facilitation, negotiation, analytical, and decision-making skills
Knowledge of responsible AI practices and their application to design workflows, operational enablement, governance, and measurement
Experience in financial services, wealth management, banking, or another complex regulated industry is considered an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Director of Design Operations will define the strategic vision and operating models for the Global Wealth Management design team. They are responsible for leading portfolio planning, resource governance, and establishing design standards to ensure business impact and operational efficiency.

Requirements

Candidates must have over 10 years of experience in design or product operations, with at least 5 years in a leadership role within complex digital environments. A post-secondary education in a relevant discipline is required, along with strong business acumen and experience in regulated industries.

Skills

Design operations
Strategic planning
Portfolio management
Resource governance
Capacity planning
Performance management
Executive reporting
Design systems
Accessibility
Vendor management
Responsible AI
Change management
Stakeholder management
Financial services
Digital product delivery
Leadership

Visa sponsorship

Not detected in the job text

Keywords

Design Operations
Global Wealth Management
Digital Experience
Operating Models
Governance
Portfolio Planning
Capacity Planning
Workforce Planning
Design Systems
Accessibility
Responsible AI
Vendor Management
Executive Reporting
Human-centered Design
Financial Services
Banking
Strategic Direction
Performance Frameworks
Stakeholder Engagement
Risk Management
Product Operations
Program Management
Organizational Development
Technology Strategy
Procurement
Mentorship
Communities of Practice
Data-driven Decision Making
Operational Metrics
Cross-functional Collaboration

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