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Director Digital Design
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…a modern, compliant, and scalable investment and portfolio management experience for advisors and clients. The focus is not product management of investment solutions, but rather how…
Vice President, Portfolio Management, Investing & Oversight
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Scotiabank
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…Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance…
Added 5 hours ago
Senior Manager, Cloud Security Engineering
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The Senior Manager, Cloud Security Engineering is responsible for providing strong leadership to a dedicated team of engineers who support the Cloud Security toolsets. This team is charged…
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The Senior Manager of Technology Risk & Control Assessments will play a critical role in the hands-on execution of the Risk and Control Self-Assessment program across Technology. Reporting…
Senior Manager, Technology Risk and Control Self-Assessment
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The Senior Manager of Technology Risk & Control Assessments will play a critical role in the hands-on execution of the Risk and Control Self-Assessment program across Technology. Reporting…
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Senior Audit Manager, IT and Cyber Security Audit (Cloud)
Scotiabank
Toronto, Ontario
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As a Senior Audit Manager, you will support the Director, IT & Cyber Security Audit, by planning and executing risk-based technical audits across Cyber Security, Technology Infrastructure,…
Senior Audit Manager, IT and Cyber Security Audit (Cloud)
Scotiabank
Toronto, ON
As a Senior Audit Manager, you will support the Director, IT & Cyber Security Audit, by planning and executing risk-based technical audits across Cyber Security, Technology Infrastructure,…
Director, Global Fraud Technology- Fraud Response
Scotiabank
Toronto, ON
Full-time
…partner closely with Fraud Operations, Contact Centres, Payments, Digital Banking, Risk Management, Corporate Security, AML, and Enterprise Technology teams to deliver industry-leading…
Director, Global Fraud Technology- Fraud Response
Scotiabank
Toronto, ON
…partner closely with Fraud Operations, Contact Centres, Payments, Digital Banking, Risk Management, Corporate Security, AML, and Enterprise Technology teams to deliver industry-leading…

Scotiabank

Director, Global Fraud Technology- Fraud Response

Toronto, ON, M5H 1H1, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Accountable for the strategy, delivery, and operation of the bank's fraud response technology ecosystem, including case management and workflow orchestration. Leads multidisciplinary teams to modernize fraud response capabilities and improve investigator productivity and customer outcomes.

Requirements

Requires over 10 years of technology leadership experience, with at least 5 years specifically in fraud operations or financial crime technology. Must have a proven track record of managing managers and implementing enterprise-scale workflow and decisioning platforms.

Experience

10+ years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Fraud Response Technology
Case Management Systems
Workflow Automation
Enterprise Technology Leadership
Fraud Investigations
Cloud Technologies
API Integration
Event-Driven Architecture
Stakeholder Management
Operational Risk Management
DevSecOps
Agile Methodology
Vendor Management
Financial Crime Technology
Strategic Planning
Operational Intelligence

Benefits

Performance Bonus
Company Matching Pension
Company Matching Profit Sharing
Generous Vacation

Visa sponsorship

Not detected in the job text

Keywords

Fraud Response
Case Management
Workflow Orchestration
Scam Response
Fraud Recovery
Operational Decisioning
Financial Crime
Cloud Computing
APIs
Event-Driven Architecture
DevSecOps
Agile
Risk Appetite
AML
ATF
Sanctions
Operational Intelligence
AI-Assisted Investigations
Customer Remediation
Enterprise Integration
Governance
Compliance
Incident Management
Capacity Planning
Product Management
Engineering
Financial Services
Banking
Fraud Containment
Operational Efficiency

Original job description

Requisition ID: 264922

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Global Fraud Technology team develops and manages enterprise fraud response capabilities that enable Scotiabank to rapidly investigate, contain, and remediate fraud across all products, channels, and geographies. We partner closely with Fraud Operations, Contact Centres, Payments, Digital Banking, Risk Management, Corporate Security, AML, and Enterprise Technology teams to deliver industry-leading fraud response solutions that protect customers while minimizing operational friction.

As part of Global Technology, we are responsible for the platforms, workflows, integrations, and operational tooling that support fraud investigations, case management, customer intervention, account controls, scam response, recovery processes, and fraud operations effectiveness.

The Role

The Director, Global Fraud Technology – Fraud Response is accountable for the strategy, delivery, modernization, and operation of the Bank’s fraud response technology ecosystem. This role leads teams responsible for fraud case management platforms, workflow orchestration, investigator tooling, customer remediation capabilities, operational decisioning, fraud recovery processes, and fraud operations enablement technologies.

The Director works closely with Fraud Operations leadership to define and execute the future-state operating model for fraud response, ensuring technology investments improve customer outcomes, investigator productivity, fraud containment effectiveness, and operational efficiency.

The role ensures business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, security standards, and enterprise technology frameworks.

Key Accountabilities

Strategy & Leadership

Develop and execute the multi-year fraud response technology strategy and roadmap aligned with enterprise fraud objectives.
Define the target-state fraud response ecosystem, including case management, workflow automation, customer intervention, scam response, fraud recovery, and investigator enablement capabilities.
Partner with Fraud Operations, Contact Centres, Payments, Digital Banking, and Risk teams to identify opportunities to improve operational effectiveness and customer experience.
Lead modernization initiatives that transform manual processes into intelligent, automated, and scalable workflows.
Establish technology standards, governance frameworks, and operating models for fraud response platforms globally.
Drive strategic vendor relationships and technology partnerships supporting fraud operations capabilities.

Fraud Operations Enablement

Own the technology platforms supporting fraud investigations and fraud operations teams globally.
Deliver capabilities that improve investigator efficiency, decision consistency, and operational effectiveness.
Enable end-to-end workflow orchestration across fraud alerts, investigations, customer outreach, account restrictions, recovery activities, and case resolution.
Partner with operational leaders to optimize investigator experiences and reduce operational complexity.
Establish technology capabilities that support workload management, prioritization, escalation, and performance monitoring.

Case Management & Workflow Platforms

Own the strategy and evolution of enterprise fraud case management capabilities.
Lead implementation and modernization of workflow platforms supporting fraud investigations and response processes.
Ensure seamless integration between fraud detection systems, operational workflows, customer servicing platforms, and core banking systems.
Drive workflow automation initiatives to reduce manual effort and accelerate fraud response times.
Enable real-time decision execution, case routing, escalation management, and operational controls.

Customer Protection & Scam Response

Lead technology capabilities supporting customer intervention and fraud containment activities.
Deliver solutions that enable rapid account protection, payment holds, transaction blocking, account recovery, and customer notification processes.
Partner with business stakeholders to enhance scam response and customer protection capabilities.
Support development of customer-facing fraud response experiences across digital and assisted channels.
Improve customer remediation journeys while balancing fraud prevention and customer experience objectives.

Data, Analytics & Operational Intelligence

Deliver operational intelligence capabilities that provide visibility into fraud response effectiveness, workload trends, investigator performance, and customer outcomes.
Enable integration of fraud detection signals into operational response workflows.
Support advanced analytics, prioritization models, and intelligent case routing capabilities.
Establish performance measurement frameworks and reporting capabilities across fraud operations platforms.
Leverage AI and automation technologies to improve investigation effectiveness and operational productivity.

Risk, Governance & Compliance

Ensure fraud response technologies operate within the Bank’s risk appetite and governance framework.
Establish controls supporting regulatory requirements, privacy obligations, customer protection standards, and operational risk management.
Partner with Audit, Compliance, Risk Management, and Corporate Security teams to maintain effective governance and oversight.
Ensure operational resiliency, disaster recovery readiness, and business continuity capabilities across the fraud response portfolio.
Maintain strong controls around customer-impacting actions, account restrictions, and operational decision execution.

Operational Excellence

Drive measurable improvements in fraud containment effectiveness, investigator productivity, customer satisfaction, and operational efficiency.
Establish and monitor key performance indicators, service-level objectives, operational metrics, and business outcomes.
Ensure effective production support, incident management, and platform reliability processes.
Lead technology financial management, vendor performance management, and capacity planning activities.
Foster a culture of continuous improvement and operational excellence.

Talent Leadership

Build, lead, and develop high-performing teams across engineering, product management, platform delivery, and operations technology.
Coach and mentor senior managers and technology leaders.
Foster a culture of accountability, innovation, collaboration, and customer-centricity.
Champion Agile delivery methodologies, DevSecOps practices, and product-oriented operating models.
Develop succession plans and long-term talent strategies for critical leadership and technical roles.

General

Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles while ensuring the adequacy, adherence to, and effectiveness of business controls relating to operational, compliance, AML/ATF/sanctions, conduct, and technology risk.

What You Will Bring to Succeed

Must Have

10+ years of progressive technology leadership experience within enterprise technology organizations.
5+ years of experience leading fraud operations technology, investigations technology, operational workflow platforms, case management systems, or related financial crime technology functions.
5+ years of leadership experience managing managers and multidisciplinary teams.
Deep understanding of fraud operations processes, fraud investigations, customer remediation, and fraud response workflows.
Experience implementing enterprise workflow, case management, and operational decisioning platforms.
Strong understanding of cloud technologies, enterprise integration patterns, APIs, event-driven architectures, and operational platforms.
Experience managing large-scale technology portfolios, budgets, strategic roadmaps, and vendor relationships.
Proven ability to drive operational transformation and workflow automation initiatives.
Strong executive communication and stakeholder management skills.
Experience operating within highly regulated financial services environments.

Nice to Have

Experience with fraud case management platforms, workflow engines, investigation tools, and operational orchestration technologies.
Experience supporting scam prevention, customer protection, and fraud recovery initiatives.
Knowledge of AI-assisted investigations, intelligent workflow automation, and operational analytics.
Experience with fraud operations, payments operations, contact centre technologies, or financial crime investigations.
Understanding of regulatory requirements related to fraud management, customer protection, and operational risk.
Experience leading global teams across multiple geographies.

The Workplace

We are technology partners who help the business transform how our employees around the world work.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We foster an environment of innovation and continuous learning.
We care about our people, allowing them to design how they work to deliver amazing results.
We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.

Scotiabank

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Is this Role not the Exact fit?

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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