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Scotiabank

Director, Investigation Services

Toronto, ON, M5H 1H1, Canada

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Job details

Experience: Relevant 10+ years of experience conducting and managing complex investigations including strong demonstrated interviewing skills
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 278125

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Investigations in Corporate Security in Canada, the English Caribbean, the Dominican Republic, ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Contribute to the development of strategic recommendations to support and enhance operational, investigative and administrative business and policy development with the objective of ensuring that all investigations conducted are professional, effective and consistent with Corporate Security Global model
Provide leadership and oversight of Investigation Support Services to maximize the efficiency and effectiveness of investigations, including the intake, assessment, scoping, prioritization and assignment of investigation requests and the timely engagement of appropriate resources.
Ensure investigation support processes, case documentation and reporting are consistent, well-substantiated and responsive to stakeholder needs; identifies emerging fraud, misconduct, privacy and operational risk trends and escalates contentious or high-risk matters.
Oversee, conduct and provide hands on guidance on highly complex investigations, including the development of strategies to prevent loss and/or recover assets, the correlation of evidence to support criminal prosecutions and civil actions, as well as identify those responsible and report to the police.
Ensure effective and timely communications with stakeholders and senior management on investigations, including courses of action, outcomes, associated risks and recommendations. Provide counsel, guidance and assistance to domestic and international line management and employees on all known or suspected internal/external crime and civil matters, internal employee conduct matters, as well as emergency situations.
Monitor trends involving organized crime, including electronic crime, to effectively communicate and recommend risk mitigation strategies to line management.
Foster and maintain global sources of information and relationships with law enforcement, regulatory and other security organizations to assist in identifying and recommending proactive strategies on new trends and methods of criminal attack against the financial industry.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Post-secondary degree in business/accounting, law; or law enforcement or equivalent training
Relevant 10+ years of experience conducting and managing complex investigations including strong demonstrated interviewing skills
Expert knowledge of prevention, detection and response strategies as well as criminal, and relevant Federal and Provincial Statutes and Regulations in all jurisdictions where the Bank operates in Canada
Expert knowledge of the judiciary system, both criminal and civil processes and the rules of admissibility of evidence
Knowledge of the Criminal Code of Canada, the Canada Evidence Act and provincial interpretations relating to computer
Extensive experience in managing large teams in complex environments
Strong understanding of regulatory environments
Experience working in complex multi-agency/department environments
Experience managing in a diverse and multi-cultural environment
High degree of fluency in English required; French/Spanish desirable

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead investigations across Canada, the English Caribbean, and the Dominican Republic, overseeing investigation intake, prioritization, case quality, complex investigations, and communication with stakeholders and senior management. Develop investigative and risk-mitigation strategies, advise management and employees on criminal, civil, conduct, and emergency matters, maintain law-enforcement relationships, and build an effective, compliant team.

Requirements

Requires a post-secondary degree in business, accounting, or law, or law-enforcement training or equivalent, and more than 10 years of experience conducting and managing complex investigations. Candidates should have strong interviewing skills, expert knowledge of investigative practices, relevant laws and court processes, and extensive experience leading large teams in complex, diverse environments; English fluency is required, while French or Spanish is desirable.

Skills

Complex Investigations
Investigative Interviewing
Fraud Prevention and Detection
Criminal and Civil Investigations
Evidence Collection and Admissibility
Risk Mitigation
Investigation Case Management
Stakeholder Communication
Law Enforcement Relations
Regulatory Compliance
People Leadership
Team Development
Operational Risk Management
Organized Crime Analysis
Emergency Response
English Fluency

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Employee Resource Groups
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Corporate Security
Investigation Services
Complex Investigations
Fraud
Employee Misconduct
Privacy Risk
Operational Risk
Criminal Code of Canada
Canada Evidence Act
Federal and Provincial Statutes
Judiciary System
Criminal Proceedings
Civil Proceedings
Evidence Admissibility
Asset Recovery
Criminal Prosecution
Law Enforcement
Regulatory Compliance
AML/ATF
Sanctions
Organized Crime
Electronic Crime
Risk Mitigation
Case Documentation
Stakeholder Communication
People Leadership
Succession Planning
English
French

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