Jobs in Canada

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Added 1 min ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
Collaborate with sales and business development teams during pre-sales activities and solution reviews.
Added 1 min ago
MF
Plan Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Plan Manager and Data Integrity team is seeking a knowledgeable, driven, and inquisitive self-starter to join us as a Plan Manager. Reporting to the Senior Manager of Operations, you…
Added 1 min ago
D
Senior Manager, Training
Docker
Remote, Canada
- Full-time
- Remote
…realize measurable value from Docker’s AI Governance products. As Senior Manager, Training you will own learning journey design, operations and…
Added 1 min ago
AG
IT Support Technician
Artemis Gold - Blackwater Project
Prince George, BC
- Other
Ability to maintain high levels of performance over 12-hour shift
Added 1 min ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
The Senior Web Developer builds and delivers production web experiences and supporting services for life sciences brands as part of Klick’s Full Stack + AI team. The role combines deep web…
Added 16 mins ago
LD
Manager of Facility Services & Capital Asset Management
Limestone District School Board
Kingston, ON
- Full-time
The Limestone District School Board is seeking an accomplished and forward-thinking Manager of Facility Services and Capital Asset Management to provide leadership and strategic direction…
Added 16 mins ago
SS
Talent Acquisition Manager
Summit Search Group
Toronto, ON
- $95,000 to $125,000 CAD / year
- Full-time
Our client is seeking a Manager, Talent Acquisition to join the Human Resources Team. Based in Toronto (5 days on-site), this position offers an excellent opportunity in a dynamic…
Added 16 mins ago
UO
Senior Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
Added 16 mins ago
K
Senior Web Developer (Full Stack)
Klick
Toronto, ON
- Full-time
The Senior Web Developer builds and delivers production web experiences and supporting services for life sciences brands as part of Klick’s Full Stack + AI team. The role combines deep web…
Added 16 mins ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 16 mins ago
T
Tax Manager
TalentCompass
AB · Edmonton, AB
- Full-time
Must have 4+ years of public accounting experience with substantial exposure to Canadian corporate and personal income taxation
Added 16 mins ago
Product Manager
Eddyfi
Quebec, QC
We are looking for a Product Manager to lead the strategy, roadmap, and performance of our tube inspection technology portfolio. This person will play a key role in translating market and…
Added 16 mins ago
T
New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 16 mins ago
GA
Senior Health, Safety and Environmental Specialist
GDI Ainsworth
Mississauga, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Senior Health, Safety and Environmental (HSE) Specialist support the Manager of HSE in ensuring their assigned Business Unit complies with provincial regulations and company health,…
Added 31 mins ago
OE
Senior Account Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Partner with branch business development sales team to identify business development opportunities.
Added 31 mins ago
LC
Product Manager, ServiceNow
Loblaw Companies Limited
Brampton, ON
- Full-time
Establish and maintain a prioritized product backlog, balancing business value, technical dependencies, operational needs, and development capacity.
Added 31 mins ago
J
Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
As a Senior Maintenance Manager, you will lead our site-based maintenance team. The team is comprised of a Maintenance Manager, Area Maintenance Managers and maintenance technicians…
Added 45 mins ago
MS
Senior Manager, Forensic Accounting
ML6 Search + Talent Advisory
Toronto, ON
- $170,000 to $200,000 CAD / year
- Full-time
You'll lead complex engagements, work closely with senior leadership and play an important role in business development, client management and the overall performance of the
Added 45 mins ago
R&
Senior Recruiter- Technology Strong talent advisor
Robertson & Company Ltd.
Toronto, ON
- Contract
8 years of Recruitment experience required
Added 45 mins ago
Team Lead, Talent Acquisition (Civil)
Aecon
Toronto, ON
Reporting to the Senior Talent Acquisition Manager – Civil, the Team Lead will provide day-to-day leadership, mentorship and operational support to members of the Civil Talent Acquisition…
Added 1 hour ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 1 hour ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
…connected, thriving communities. As part of HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From…
Added 1 hour ago
LC
Senior Staff Portfolio Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- $170,000 to $200,000 CAD / year
- Full-time
- Remote
This is a senior individual contributor role suited to someone who brings experience in software product development, strong business judgment, and the ability to influence senior leaders,…
Added 1 hour ago
NV
Program Manager, Manufacturing & NPI
North Vector Dynamics Inc.
Calgary, AB
- Full-time
You’ll be the single point of coordination between Manufacturing, Systems Engineering, Supply Chain, Quality, and senior leadership, and the manufacturing counterpart to our company-wide…
Added 1 hour ago
BN
Product Manager
BYD North America
Toronto, ON
- $130,000 to $200,000 CAD / year
- Full-time
The Product Manager is responsible for driving product strategy, market competitiveness, and commercial success for BYD Passenger Vehicles in Canada. This role serves as the key bridge…

Scotiabank

Employee Services Consultant (6-month contract)

Toronto, ON, Canada
Scarborough, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Requisition ID: 275538

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

6-month contract

Responsible for responding to and providing support and coaching for HR Solutions inquiries (Email, On Demand and Telephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements(SLAs).

Is this role right for you? In this role, you will:

Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Provide effective and efficient responses to inquiries from internal and external stakeholders, including employees, dependents, retirees, candidates, contingent workers, and third-party vendors regarding HR policies and procedures.
Assess and interpret the complexity of employee inquiries, providing coaching on low-complexity employee relations matters, answering questions directly, or escalating issues to the appropriate parties for resolution.
Act as an advisor by providing end-user support for HR systems, resolving issues, and promoting self-service functionality whenever possible.
Ensure positive and consistent client experiences by understanding requests, streamlining service delivery, and identifying appropriate next steps.
Utilize knowledge management and case management systems to effectively respond to, document, and monitor inquiries.
Identify opportunities to improve departmental processes and customer service by recognizing service deficiencies and recommending solutions to HR Experience Managers and the Senior Manager, GHR Operations.
Manage inquiries from initial contact through to resolution or escalation to the appropriate team for action.
Understand and apply the Bank's risk appetite and risk culture in day-to-day activities and decision-making.
Support effective and efficient operations while ensuring adherence to business controls, operational risk policies, regulatory compliance requirements, AML/ATF standards, and the Bank's Guidelines for Business Conduct.
Contribute to a high-performance environment by supporting talent attraction, retention, development, inclusion, succession planning, and employee engagement initiatives.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary education in Human Resources or are pursuing a related field of study.
Knowledge of HR transactions and processes.
Prior experience in a service centre or call centre environment.
Strong understanding of Bank policies and procedures.
Knowledge of complex organizational structures and business operations.
Exceptional written and verbal communication skills.
Strong relationship-building and interpersonal skills.
Sound judgment and problem-solving capabilities.
Strong attention to detail and ability to manage deadlines.
Demonstrated teamwork and collaboration skills.
Flexibility and adaptability in a changing work environment.
Ability to maintain confidentiality and handle sensitive information appropriately.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

The consultant will provide support and coaching for HR inquiries via email, phone, and on-demand channels for various stakeholders. They are responsible for resolving issues, managing cases, and identifying process improvements while adhering to bank policies and risk standards.

Requirements

Candidates should have post-secondary education in Human Resources and prior experience in a service or call centre environment. Strong communication, problem-solving, and interpersonal skills are required to manage complex inquiries and maintain confidentiality.

Skills

HR Solutions
Customer Service
Call Centre
HR Policies
Case Management
Knowledge Management
Communication Skills
Problem-solving
Relationship-building
Attention to detail
Risk Management
Regulatory Compliance
Coaching
HR Transactions
Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Operations
Service Centre
Call Centre
Case Management
Knowledge Management
SLA
Risk Management
Compliance
AML
ATF
Stakeholder Management
Employee Relations
HR Systems
Self-service
Banking
Customer Experience
Process Improvement
Confidentiality
Business Conduct

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Work requirements

Jobs in Canada