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Added 18 mins ago
BC
Privacy & Access Specialist
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we…
Added 30 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Supporting employee development, training, quality assurance and continuous learning initiatives;
Added 30 mins ago
T
Business Information Management Specialist
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 35 mins ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
- Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement
Added 35 mins ago
KG
Designer - BIM/Revit Specialist
Kleinschmidt Group
Halifax, NS
- $34 to $54 CAD / hour
- Full-time
Our team thrives on passion and engagement, continuously pushing the boundaries of innovation and creativity. At Kleinschmidt, you'll find a vibrant community of professionals eager to…
Added 35 mins ago
Financial Reporting and Accounting Specialist
Infrastructure Ontario
Toronto, ON
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and…
Added 49 mins ago
V
Talent Acquisition Specialist - Brampton, ON
Victaulic
Toronto, ON · Brampton, ON · Ontario - Toronto
- Full-time
We’re looking for a Talent Acquisition Specialist to join our Canadian HR team in Brampton, Ontario. In this role, you’ll take ownership of full-cycle recruitment across a diverse portfolio…
Added 49 mins ago
T
Transaction Banking Core Full Stack Architect
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 49 mins ago
NC
Operations Duty Manager - Toronto (2 positions available)
NAV CANADA
Toronto, ON
- Full-time
Operations Duty Managers are accountable for the day of operation at the ACC, Towers, Flight Service Specialist (FSS), Flight Information Centre (FIC) and Air Traffic Operations Specialist…
Added 1 hour ago
C
Service Line Sales Director - Cloud & Infrastructure
Cognizant
Toronto, ON
- Full-time
As a CIS Service Line Solutions Sales Specialist, you will make an impact by leading cloud infrastructure and sales cloud initiatives within the Insurance domain, driving transformative…
Added 1 hour ago
Agentic Data Cloud Sales Specialist III, Google Cloud
Google
Toronto, ON
As an Agentic Data Cloud Sales Specialist, you will be at the forefront of driving Google Cloud's most critical data and AI growth. In this role, you will drive growth by securing net-new…
Added 1 hour ago
SJ
Registered Practical Nurse, Family Birthing Centre
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
The Registered Practical Nurse will provide exemplary patient and family centred care in partnership with a variety of Family Birthing Centre patients within an Interprofessional…
Added 1 hour ago
YU
Workflow Automations Specialist
Yorkville University
Toronto, ON
- Full-time
Reporting to the Manager, IT Architecture & DevOps, we are hiring a Workflow Automations Specialist to join our Information Technology Services team. As our new Workflow Automations…
Added 1 hour ago
C
Partner Specialist - Apple
CDW
Toronto, ON
- Full-time
The Apple Partner Specialist is responsible for driving Apple sales growth across CDW Canada by supporting Account Managers, building partner and customer relationships, and serving as a…
Added 1 hour ago
SB
Product Syndication Specialist
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Product Syndication Specialist, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Digital Brand Manager.
Added 1 hour ago
R
Senior Specialist, Corporate Actions Response Tendering
RBC
Toronto, ON
- Full-time
Leaders who support your development through coaching and managing opportunities
Added 2 hours ago
HG
Business Process Transformation Specialist
Humankind Global Recruitment
Halifax, NS
- Full-time
…strategically located across the world to provide global reach and capabilities who are seeking a Business Process Transformation Specialist to join their…
Added 2 hours ago
B
Mortgage Specialist
BMO
Winnipeg, MB
- Full-time
Join BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities? Becoming a…
Added 2 hours ago
GL
Delivery Specialist
goeasy Ltd.
Mississauga, ON
- Full-time
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Added 2 hours ago
QA Developer, AI Assistant
Poka EN
Montreal, QC · Quebec, QC
A generous annual learning and development budget to support your growth, plus the tools and opportunities you need to keep progressing in your career.
Added 2 hours ago
BT
Arborist Plant Health Care Specialist
Bartlett Tree Experts
Delta, BC
- Other
If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts! At Bartlett, we value a strong culture of excellence in safety,…
Added 2 hours ago
HR Specialist (Bilingual)
First Nations Financial Management Board
QC · Kahnawake, QC
Opportunities for professional development and career growth
Added 2 hours ago
Quality Assurance Analyst & Customer Success Specialist
George Brown Polytechnic
Toronto, ON
Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications…
Added 3 hours ago
MA
Bilingual Intake Specialist (French)
MSH Americas - Diot-Siaci Group
Canada
- Full-time
You're someone who thrives in a busy environment and loves helping people. You're great at juggling multiple priorities, meeting deadlines, and providing excellent service whether it's over…
Added 3 hours ago
HI
Digital Marketing Manager
Hunted International
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Support for professional development and continuous learning.

Closed listing

Scotiabank

Facilitator & Learning Support Specialist - Tangerine

Moncton, NB, E1C 1H7, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Oct 9, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Requisition ID: 274977

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What you will be doing:

The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and change-related learning; supports learners and Designated Trainers throughout classroom and nesting activities; and helps sustain consistent learning practices from training through operational readiness. The Specialist also supports curriculum maintenance, classroom administration, coaching, and the identification of learning needs through learner feedback, call taking, and operational observations.

Is this role right for you? In this role, you will be:

Facilitate assigned classes, promotional, refresher, change-related training, and return to work training in virtual and in-person environments. Share delivery responsibilities with Designated Trainers and other facilitators based on program requirements and capacity.
Under the guidance of the Manager, support the onboarding, preparation, and ongoing development of Designated Trainers as assigned
Continuously monitor company updates and communications for impacts to training needs
Collaborate with stakeholders for internal processes and quality management to assess for training needs
Partner with instructional designers and business leaders to manage updates and changes to training curricula including modules and facilitator guides
Ensure all stakeholders are informed and prepared for curriculum changes through clear communication and documentation
Maintain version control and change logs for all learning materials
Consult with instructional design team on learning projects as subject matter experts
Coordinate with stakeholders to ensure quality and all policy and procedural needs are included in training build
Stay current with training best practices as well as Tangerine contact center policies, procedures, and products
Assess and identify Client trends and needs via call taking and use such knowledge to inform training needs
Demonstrate outstanding customer service, technical skills and product knowledge
Support learners during on the job training (nesting) as assigned including coaching Agents with a structured learning approach
Some administration and program organization tasks as assigned
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
3+ years internal experience with Tangerine’s Contact Center or the following
Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field
3+ years of experience in corporate training, facilitation, or instructional design is an asset
Experience of adult learning principles and classroom management strategies
Experience in virtual training settings
Experience with coaching and development for performance management
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple aspects of project management and adapt to changing priorities.
Superior prioritization and time management skill
Bilingualism in English and French is an asset

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

About employer

More about this job

Responsibilities

The Facilitator & Learning Support Specialist delivers training for new hires and existing staff in both virtual and in-person settings. They also support curriculum maintenance, coach learners during on-the-job training, and collaborate with stakeholders to identify learning needs.

Requirements

Candidates should have 3+ years of experience in corporate training, facilitation, or instructional design, or equivalent internal experience. A bachelor's degree in Education, Human Resources, or a related field is preferred.

Skills

Facilitation
Adult learning principles
Instructional design
Coaching
Classroom management
Virtual training
Performance management
Communication
Presentation skills
Project management
Time management
Customer service
Technical skills
Product knowledge
Change management
Bilingualism

Benefits

Pension program
Competitive benefits
Wellbeing programs
Financial goals support
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Facilitation
Learning Support
Contact Center
Onboarding
Instructional Design
Adult Learning
Coaching
Curriculum Maintenance
Virtual Training
Performance Management
Change Management
Stakeholder Management
Quality Management
Customer Service
Banking
Digital Banking
Growth Mindset
Inclusion
Project Management
Time Management
Bilingualism

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