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Added 14 mins ago
AO
Operations Manager - FNFAO - Competition 2026-96
Assembly of Manitoba Chiefs
Winnipeg, MB
- Full-time
Under the direction of the Director of Children and Families, the Operations Manager will provide high-level support and oversight to the FNFAO Family Reunification Homes. The Operations…
Added 14 mins ago
S
Manager of Lifecycle Marketing - 1 FT
SIGA
Saskatoon, SK
- Full-time
…with Loyalty, Marketing Technology, Digital Marketing, Player Development, and Market Insights to ensure seamless execution and the delivery of consistent, high‑quality, data‑driven, and…
Added 14 mins ago
T
Customer Experience Associate
TD
Qualicum Beach, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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T
Personal Banking Associate - Conception Bay South
TD
Conception Bay South, NL
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Personal Banker Trainee
TD
Sherwood Park, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 14 mins ago
HR
Designated Beauty Advisor - Armani
Holt Renfrew
Calgary, AB
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 14 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative department’s strategic orientations. With an ability to…
Added 14 mins ago
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON · FCP
Working proficiency in cloud-native development on AWS and/or Azure: containers/Kubernetes and Infrastructure as Code (Terraform, CloudFormation/ARM).
Added 14 mins ago
B
Senior Manager, Data & AI
BDO
Vancouver, BC
- Full-time
Lead business development activities for the Data & AI practice, including client discovery, solution positioning, proposal development, RFP responses, demos, proofs of concept,…
Added 25 mins ago
M
Life Sciences Business Analyst
Medminds
NB · Chiasson Office, NB
- Full-time
You are the key driver and main point of contact for various projects that bridge technology, processes, and business needs. As a Business Analyst at Medminds, you analyze, optimize, and…
Added 25 mins ago
FH
Community Health Nurse - Licensed Practical Nurse - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Added 25 mins ago
FC
Project Manager
Federated Co-operatives Limited
Regina, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Project Manager on a permanent basis on our Facilities, Design & Development team.
Added 25 mins ago
BI
Regional Manager, Retail Insurance
BMO Insurance
Montreal, QC
- Full-time
…variety of national and regional programs to drive overall business growth. Gathers and shares insights about the product, processes, and client experience to continuously improve the…
Added 25 mins ago
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General Manager - Community Futures South Fraser
Connext Staffing Solutions Inc.
Mission, BC
- Full-time
Community Futures South Fraser helps entrepreneurs and small business owners in Chilliwack and Abbotsford to start, stabilize, and grow. Since 1997 we have provided developmental lending,…
Added 25 mins ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
…community supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 25 mins ago
BI
Licensed Insurance Advisor
BMO Insurance
NS · Nova Scotia, Canada
- Full-time
Follows authorized scripts, processes and procedures used in the course of conducting business activities.
Added 25 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 25 mins ago
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Procurement Manager
Victor Energy
AB · Edmonton, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 25 mins ago
GZ
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Quebec, QC
- Full-time
As part of our continued growth, we are seeking a Property Manager to oversee the day-to-day operations of our property portfolio in Montreal.
Added 25 mins ago
C
Expert Integrated Talent Management (12 Month Contract)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
…organizational effectiveness, leadership continuity, employee development, and workforce capability building. The role partners closely with Human Resources Business Partners (HRBPs),…
Added 25 mins ago
CN
Operations Manager - Western Canada
Civeo North America
AB · Alberta, Canada
- Full-time
Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple…

Scotiabank

Facilitator & Learning Support Specialist - Tangerine

Moncton, NB, E1C 1H7, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Requisition ID: 274977

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What you will be doing:

The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and change-related learning; supports learners and Designated Trainers throughout classroom and nesting activities; and helps sustain consistent learning practices from training through operational readiness. The Specialist also supports curriculum maintenance, classroom administration, coaching, and the identification of learning needs through learner feedback, call taking, and operational observations.

Is this role right for you? In this role, you will be:

Facilitate assigned classes, promotional, refresher, change-related training, and return to work training in virtual and in-person environments. Share delivery responsibilities with Designated Trainers and other facilitators based on program requirements and capacity.
Under the guidance of the Manager, support the onboarding, preparation, and ongoing development of Designated Trainers as assigned
Continuously monitor company updates and communications for impacts to training needs
Collaborate with stakeholders for internal processes and quality management to assess for training needs
Partner with instructional designers and business leaders to manage updates and changes to training curricula including modules and facilitator guides
Ensure all stakeholders are informed and prepared for curriculum changes through clear communication and documentation
Maintain version control and change logs for all learning materials
Consult with instructional design team on learning projects as subject matter experts
Coordinate with stakeholders to ensure quality and all policy and procedural needs are included in training build
Stay current with training best practices as well as Tangerine contact center policies, procedures, and products
Assess and identify Client trends and needs via call taking and use such knowledge to inform training needs
Demonstrate outstanding customer service, technical skills and product knowledge
Support learners during on the job training (nesting) as assigned including coaching Agents with a structured learning approach
Some administration and program organization tasks as assigned
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
3+ years internal experience with Tangerine’s Contact Center or the following
Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field
3+ years of experience in corporate training, facilitation, or instructional design is an asset
Experience of adult learning principles and classroom management strategies
Experience in virtual training settings
Experience with coaching and development for performance management
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple aspects of project management and adapt to changing priorities.
Superior prioritization and time management skill
Bilingualism in English and French is an asset

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Apply About employer

More about this job

Responsibilities

The Facilitator & Learning Support Specialist delivers training for new hires and existing staff in both virtual and in-person settings. They also support curriculum maintenance, coach learners during on-the-job training, and collaborate with stakeholders to identify learning needs.

Requirements

Candidates should have 3+ years of experience in corporate training, facilitation, or instructional design, or equivalent internal experience. A bachelor's degree in Education, Human Resources, or a related field is preferred.

Skills

Facilitation
Adult learning principles
Instructional design
Coaching
Classroom management
Virtual training
Performance management
Communication
Presentation skills
Project management
Time management
Customer service
Technical skills
Product knowledge
Change management
Bilingualism

Benefits

Pension program
Competitive benefits
Wellbeing programs
Financial goals support
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Facilitation
Learning Support
Contact Center
Onboarding
Instructional Design
Adult Learning
Coaching
Curriculum Maintenance
Virtual Training
Performance Management
Change Management
Stakeholder Management
Quality Management
Customer Service
Banking
Digital Banking
Growth Mindset
Inclusion
Project Management
Time Management
Bilingualism

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