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Added 5 mins ago
IF
Cyber Security Analyst
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Canada
- Full-time
The Cyber Security Analyst has expertise in cyber security, incident response, threat investigation, vulnerability management, and risk mitigation to support Innovation Federal Credit…
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MD
IT Quality Analyst/Tester/SEBT Specialist - ITS3
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- Full-time
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- Full-time
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Quality Designer Co-op (Summer 2027)
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Analyst – Financial Planning & Analysis (FP&A)
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Montreal, QC
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Added 21 mins ago
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- Full-time
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
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- Full-time
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
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Customer Experience Associate (Precious Metals Analyst)
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Business Analyst - Systems
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Added 51 mins ago
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Data Analyst - Management Analyst 3
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Saint-Paul, NB · St.-Paul, NB
- Full-time
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Instructional Design Specialist
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AB
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Revenue Analyst
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Toronto, ON
- Other
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Sr. HRIS Analyst
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The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations.
Added 1 hour ago
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Analyst I, Laboratory (BSD)
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BMO Capital Markets Summer 2027 Investment Banking Analyst, Toronto
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The Summer Analyst program is designed for candidates in their penultimate year of their undergraduate program. The Program provides participants a practical experience in a dynamic capital…
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…related journal entries; providing information to the Treasury Analyst on cash outflows to support cash management…
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Process Analyst Student Intern
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- $20 to $23 CAD / hour
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The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 1 hour ago
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Senior Tax Analyst
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Toronto, ON · Waterloo, ON
- Full-time
The Senior Tax Analyst, Global Taxation will be an integral member of the GMT team, with primary responsibility for preparing data, calculations, filings and reporting. Reporting to the…
Added 1 hour ago
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Finance Analyst
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Midland, ON
- Full-time
The Program Cost Controls Finance Team is seeking a Finance Analyst to support the Program Cost Controls Manager, with a primary focus on preparing, analyzing, and monitoring Estimates at…
Added 1 hour ago
Risk Intelligence Reporting Analyst
Scotiabank
Toronto, ON
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Scotiabank

Fraud Detection Analyst

Toronto, ON, M2H 0A1, Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Requisition ID: 277494

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role protects customers and minimizes financial losses while supporting the Bank’s fraud strategy and ensuring compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Investigate suspicious activity across Tangerine products and assess alerts generated by fraud detection tools.
Analyze account and transaction information to determine whether to block an account or contact the customer to validate activity.
Detect, prevent and mitigate fraudulent activity to minimize financial loss and customer impact.
Contact customers proactively, take ownership of their concerns and work toward resolution at the first point of contact.
Investigate new Mastercard acquisitions to assess application validity and potential fraud risk.
Review ad hoc fraud referrals, including suspected fraudulent application lists, and accurately mark confirmed fraud applications for monitoring and tracking.
Identify and escalate emerging fraud trends, large-scale attacks and potential points of compromise to management.
Collaborate with team members to identify other Tangerine products at risk and take timely action before fraudulent activity occurs.
Communicate with internal departments to resolve fraud-related inquiries and customer complaints.
Support the Fraud inbound team as required and achieve established service levels and performance indicators.
Apply the Bank’s risk appetite, risk culture and business controls when making day-to-day decisions.
Participate in team initiatives, support change and continuously develop your knowledge of fraud procedures, technologies and processes.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical, critical-thinking and decision-making skills, with close attention to detail and the ability to recognize risk.
You have effective interpersonal, verbal and written communication skills.
You have strong active-listening, customer acknowledgement and problem-resolution skills.
You can work effectively in a fast-paced environment and navigate multiple applications and systems.
You have working knowledge of Microsoft Word, Microsoft Excel and other basic PC applications.
You are available to work non-standard hours, including weekends and statutory or general holidays, based on business needs.
You can work in a headset-based, hybrid environment. Part-time and fixed shifts may be available to support departmental requirements.
You can support departmental operating hours from Monday to Sunday, 8:00 a.m. to midnight, or overnight shifts from 10:00 p.m. to 8:00 a.m., where applicable. Operating hours may change based on business needs.
It would be an asset if you have post-secondary education in business or a related discipline, previous Retail Banking or Advice/Call Centre experience, or knowledge of systems supporting debit cards, credit cards and alternate delivery channel products.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

The Fraud Detection Analyst is responsible for investigating suspicious activity across Tangerine products to detect, prevent, and mitigate financial loss. They also collaborate with internal teams to identify emerging fraud trends and ensure compliance with bank policies and regulations.

Requirements

Candidates must have a high school diploma and previous customer service experience, preferably in the financial services industry. Strong analytical, communication, and problem-solving skills are required, along with the ability to work non-standard hours in a hybrid environment.

Skills

Fraud detection
Investigation
Analytical skills
Critical thinking
Decision making
Customer service
Communication skills
Active listening
Problem resolution
Microsoft Word
Microsoft Excel
Risk assessment
Attention to detail

Benefits

Annual bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Fraud detection
Banking
Risk management
Financial services
Mastercard
Data analysis
Compliance
Customer support
Retail banking
Call centre
Debit cards
Credit cards
Microsoft Office
Fraud operations
Transaction monitoring

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