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Added 28 mins ago
C
IT Quality Engineer - AVP
Citi
Mississauga, ON
- Full-time
…accounting, and regulatory reporting platforms. The Senior QA Analyst will drive end-to-end testing strategies, BDD automation, UAT certification, and production readiness across critical…
Added 28 mins ago
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Senior Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the…
Added 28 mins ago
B
Analyst, Investment Platforms
BMO
Toronto, ON · FCP
- Full-time
Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the…
Added 28 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
This role supports the Business Application Services team by enabling the effective alignment of business needs and technology solutions across the organization. As a Senior Business…
Added 28 mins ago
UO
Systems Administrator & Business Analyst
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $110,000 CAD / year
- Full-time
The University of Niagara Falls Canada is seeking an experienced Systems Administrator & Business Analyst to support the administration, optimization and continued development of the…
Added 28 mins ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
We are seeking a skilled Data Analyst with a strong focus on data discovery and collaboration with Subject Matter Experts (SMEs) to join our dynamic team. The ideal candidate will excel at…
Added 28 mins ago
IC
Business Analyst I
Infotek Consulting Inc.
Toronto, ON
- $37 to $42.5 CAD / hour
- Contract
We are seeking a Junior Business Analyst to join one of our clients in the financial services industry, supporting digital product initiatives, business process improvements, and technology…
Added 28 mins ago
SC
Cash Management Analyst
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: Cash Management Operations Analyst
Added 28 mins ago
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SAP Senior Business Systems Analyst (SAP Finance)
Addmore Group
Oshawa, ON
- Full-time
Our Client is looking for a Senior Business Systems Analyst (SAP Finance) to join as a permanent employee
Added 28 mins ago
O
Lead Revenue Operations Analyst
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 28 mins ago
M
Inventory & Logistics Analyst
Multy
Vaughan, ON
- $75,000 to $85,000 USD / year
- Full-time
College Diploma or bachelor’s degree in supply chain management, Logistics, Business Administration, Operations, or a related discipline.
Added 43 mins ago
PS
Analyst/Senior Analyst, Governance & Sustainability, Global Alpha
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong…
Added 43 mins ago
IN
Dynamics BC 365 Techno-Functional Expert
IKO North America
Mississauga, ON
- $105,000 to $120,000 CAD / year
- Full-time
Role: ERP Business Systems Analyst (Microsoft Dynamics 365 Business Central)
Added 58 mins ago
Senior Supply Chain Analyst
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 58 mins ago
Fraud Detection Analyst
Scotiabank
Toronto, ON
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 58 mins ago
A
Cyber Security Analyst
AltaLink
Remote, Canada
- Full-time
- Remote
The Information Systems Operations team has a Cyber Security Administrator position available to provide operational support to the Cyber Security team, including supporting incident…
Added 1 hour ago
Managed Accounts Analyst
Richardson Wealth Ltd
Toronto, ON
Reporting to the Manager of Managed Accounts, the incumbent will be responsible for account data management and trading operations within the Managed Accounts group. The ideal candidate…
Added 1 hour ago
PA
Senior Analyst, Treasury
Porter Airlines Inc.
Toronto, ON
- Temporary
…insurance, merchant processing and aircraft leasing. This Senior Analyst position is a 16-month fixed term position. Duties and Responsbilities…
Added 1 hour ago
AC
Business Analyst
Access Communications Cooperative Limited
Regina, SK
- Full-time
The Business Analyst supports organizational effectiveness, business performance, and strategic decision-making through business analysis, process improvement, financial modelling, and…
Added 1 hour ago
LC
Supply Chain Replenishment Analyst
Loblaw Companies Limited
Cambridge, ON
- Full-time
Post-secondary education in Business, Economics, Engineering or Marketing
Added 1 hour ago
Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Surrey, BC
We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Surrey location (10362 King George Hwy. #120, Surrey, BC)! This is a…
Added 1 hour ago
IN
Dynamics 365 ERP Techno-Functional Specialist
IKO North America
Mississauga, ON
- Full-time
Minimum 5 years of recent of ERP Business Analyst or Functional Consultant experience On Dynamics 365 Business Central, and/or Dynamics 365 F&O.
Added 1 hour ago
TC
Junior IT Support Analyst
The Citco Group Limited
Halifax, NS
- Full-time
…capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal…
Added 1 hour ago
A
Cyber Security Analyst
AltaLink
Calgary, AB
- Full-time
The Information Systems Operations team has a Cyber Security Administrator position available to provide operational support to the Cyber Security team, including supporting incident…
Added 1 hour ago
Reporting Analyst
Grainger Businesses
Thornhill, ON
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…

Scotiabank

Fraud Detection Analyst

Toronto, ON, M2H 0A1, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 277724

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity across Tangerine products. The role helps minimize fraud losses and customer impact while supporting the Bank’s Fraud Plan, business objectives, risk culture, service standards, and compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Investigate questionable activity across Tangerine products, proactively contact customers and take appropriate action to prevent further fraudulent activity.
Analyze alerts generated by fraud detection tools, assess the likelihood of fraud and determine whether accounts should be blocked or customers contacted to validate activity.
Detect, investigate and mitigate fraudulent activity to minimize financial losses and customer impact.
Investigate new Mastercard acquisitions to assess application risk and validity, and review ad hoc fraud application referrals.
Respond to large-scale fraud events by collaborating with the team to identify potential points of compromise, affected Tangerine products and appropriate preventative actions.
Identify, report and escalate emerging fraud trends and activities to management, sharing relevant information to support timely action.
Communicate with other departments to resolve fraud-related inquiries, customer concerns and complaints, taking ownership of issues and supporting resolution at the first point of contact.
Maintain appropriate records and markings for confirmed fraudulent applications to support monitoring and tracking.
Support the Fraud inbound team as required and meet established service-level standards and performance expectations.
Apply the Bank’s risk appetite and risk culture in day-to-day activities and decisions while maintaining effective operational, compliance, AML/ATF, sanctions and conduct-risk controls.
Champion a customer-focused culture that strengthens client relationships while leveraging broader Bank relationships, systems and knowledge.
Contribute to an inclusive, high-performance environment by participating in team and change initiatives, embracing new processes and technologies, and taking ownership of your ongoing development.

Do you have the skills that will enable you to succeed in this role?

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical and critical-thinking skills, attention to detail, and the ability to recognize risk and make effective decisions.
You have proven interpersonal, verbal and written communication, active listening and problem-resolution skills.
You are comfortable working in a fast-paced environment and navigating multiple applications and systems.
You have working knowledge of basic PC applications, including Microsoft Word and Microsoft Excel.
You are able to work fixed shifts in a hybrid environment, including outside standard hours and on Statutory/General holidays, based on business needs. The department operates Monday through Sunday, 8:00 a.m. to midnight, with operating hours subject to change.
You are comfortable using a headset as part of your regular work.
It would be an asset if you have previous Retail Banking and/or Advice/Call Centre experience.
It would be an asset if you have post-secondary education in business or another related discipline.
It would be an asset if you have working knowledge of application systems supporting debit and credit card and alternate delivery channel products, including TSYS, PRM, Citadel, DAWT and TCS.
Roles may be bilingual or unilingual based on customer and business needs.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

Investigate suspicious activity and fraud alerts across Tangerine products, contact customers, and take action to prevent further fraud and minimize financial losses and customer impact. Identify and escalate emerging fraud trends, support responses to large-scale fraud events, maintain accurate records, and resolve fraud-related customer and departmental inquiries while meeting service and compliance standards.

Requirements

A high school diploma or equivalent and customer service experience are required, preferably in financial services. Candidates should have strong analytical, communication, listening, and problem-resolution skills, be comfortable using multiple systems and basic Microsoft Office applications, and be available for fixed shifts in a hybrid environment, including some holidays and hours outside the standard workday.

Skills

Fraud Detection
Fraud Investigation
Risk Assessment
Analytical Thinking
Critical Thinking
Attention To Detail
Customer Service
Decision-Making
Verbal Communication
Written Communication
Active Listening
Problem Resolution
Microsoft Word
Microsoft Excel
Financial Services
Fraud Trend Analysis

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Operations
Fraud Detection
Fraud Investigation
Fraud Mitigation
Fraud Alerts
Application Risk
Mastercard
Debit Cards
Credit Cards
Alternate Delivery Channels
TSYS
PRM
Citadel
DAWT
TCS
Risk Appetite
Risk Culture
Operational Risk
Compliance
Anti-Money Laundering
Anti-Terrorist Financing
Sanctions
Customer Service
Microsoft Word
Microsoft Excel
Service-Level Standards

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