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Added 19 mins ago
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First Nations/Métis/Inuit Candidates - Banking Centre Roles (Vancouver)
CIBC
Burnaby, BC · Richmond, BC · Vancouver, BC · Ottawa, ON
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 19 mins ago
Crop Inputs Summer Intern -Saskatchewan
Cargill
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Your development is our priority. With our outstanding global network, you will establish relationships, acquire mentors, and build your professional contacts. Our program encourages and…
Added 34 mins ago
Senior DevOps / DevSecOps Engineer
Capco
Toronto, ON
Working alongside engineering, development, and security teams, you will help shape modern DevSecOps practices, solve complex technical challenges, and contribute to high-impact technology…
Added 49 mins ago
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Banking Advisor
RBC
Thompson, MB
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 49 mins ago
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Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
Lead recruitment, onboarding, succession planning, mentoring, career development, engagement, change management, staffing, and resource allocation to build an inclusive, high-performing…
Added 1 hour ago
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Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
Calgary, AB
- Part-time
…Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career that matches your…
Added 1 hour ago
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Associate Financial Advisor - Labrador City, NL
CIBC
Labrador City, NL
- Full-time
Business development - Create relationships by networking with clients’ families and friends to uncover opportunities and refer to appropriate partners. Call both existing and potential…
Added 1 hour ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 1 hour ago
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Client Engagement Associate
CIBC
Victoria, BC
- Part-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 1 hour ago
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Financial Services Representative II
CIBC
Victoria, BC
- Full-time
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Added 1 hour ago
C
Client Engagement Associate - LaChute
CIBC
Lachute, QC
- Full-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 1 hour ago
C
Client Engagement Associate - Rouyn-Noranda
CIBC
Rouyn-Noranda, QC · Principale & Perreault
- Full-time
…questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In…
Added 1 hour ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
The incumbent will work in partnership with the Sr. Manager Development, to manage a team of technology professionals responsible for delivery and ensure deliverables are of the highest…
Added 1 hour ago
Principle Backup Engineer
Scotiabank
Toronto, ON
The Principal Engineer partners with business line representatives and technical teams to drive improved technology solutions that support business strategy with an enterprise view. The…
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Configuration Management Specialist
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Montreal, QC
…potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all…
Added 1 hour ago
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Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
Career pathing: Real opportunities to grow through personalized development plans, bi-annual employee reviews, and mentorship program
Added 2 hours ago
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Client Advisor
RBC
Sudbury, ON
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 2 hours ago
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Senior Financial Analyst, FP&A
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Toronto, ON
- Full-time
…securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven…
Added 2 hours ago
OT
Analyst, Business Planning, Corporate Affairs
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…function, Corporate Affairs lawyers and business partners, Finance, Technology, P&C, external counsel, and other internal stakeholders. The role will support Corporate Affairs’ ability to…
Added 2 hours ago
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Software Developer
Thales
Ottawa, ON
- Full-time
…other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s…
Added 2 hours ago
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PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Requires a positive Controlled Goods assessment as you will have direct access to hardware, software, technology or technical data controlled under the Canadian Controlled Goods Program
Added 2 hours ago
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Registered Dental Assistant - Marquis Dental Group
dentalcorp
Saskatoon, SK · Marquis Dental Group
- Full-time
Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most:…
Added 2 hours ago
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Associate Dentist - Dr. Kohli Dental Clinic
dentalcorp
Carbonear, NL · Dr. Kohli Dental Clinic
- Full-time
Associate Development Program: A structured yet flexible learning initiative with curated offerings from top clinicians and mentors where you will receive individualized learning &…
Added 2 hours ago
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Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
Every benefits program we implement starts with a team that turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and…
Added 2 hours ago
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Banking Advisor
Royal Bank of Canada
Placentia, NL
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…

Scotiabank

Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)

Toronto, ON, K1G 6R7, Canada

Apply About employer

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Job details

Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Requisition ID: 276515

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

The Fraud Detection Analyst contributes to the success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role protects customers and minimizes financial losses while supporting the Bank’s fraud strategy and ensuring compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Investigate suspicious activity across Tangerine products and assess alerts generated by fraud detection tools.
Analyze account and transaction information to determine whether to block an account or contact the customer to validate activity.
Detect, prevent and mitigate fraudulent activity to minimize financial loss and customer impact.
Contact customers proactively, take ownership of their concerns and work toward resolution at the first point of contact.
Investigate new Mastercard acquisitions to assess application validity and potential fraud risk.
Review ad hoc fraud referrals, including suspected fraudulent application lists, and accurately mark confirmed fraud applications for monitoring and tracking.
Identify and escalate emerging fraud trends, large-scale attacks and potential points of compromise to management.
Collaborate with team members to identify other Tangerine products at risk and take timely action before fraudulent activity occurs.
Communicate with internal departments to resolve fraud-related inquiries and customer complaints.
Support the Fraud inbound team as required and achieve established service levels and performance indicators.
Apply the Bank’s risk appetite, risk culture and business controls when making day-to-day decisions.
Participate in team initiatives, support change and continuously develop your knowledge of fraud procedures, technologies and processes.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

You have a high school diploma or equivalent.
You have customer service experience, preferably within the financial services industry.
You have strong analytical, critical-thinking and decision-making skills, with close attention to detail and the ability to recognize risk.
You have effective interpersonal, verbal and written communication skills.
You have strong active-listening, customer acknowledgement and problem-resolution skills.
You can work effectively in a fast-paced environment and navigate multiple applications and systems.
You have working knowledge of Microsoft Word, Microsoft Excel and other basic PC applications.
You are available to work non-standard hours, including weekends and statutory or general holidays, based on business needs.
You can work in a headset-based, hybrid environment. Part-time and fixed shifts may be available to support departmental requirements.
You can support departmental operating hours from Monday to Sunday, 8:00 a.m. to midnight, or overnight shifts from 10:00 p.m. to 8:00 a.m., where applicable. Operating hours may change based on business needs.
It would be an asset if you have post-secondary education in business or a related discipline, previous Retail Banking or Advice/Call Centre experience, or knowledge of systems supporting debit cards, credit cards and alternate delivery channel products.
Depending on the position, you can provide service in English or in both English and French to support customer and business needs.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : Ottawa

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

The Fraud Detection Analyst investigates suspicious activity across Tangerine products to detect, prevent, and mitigate fraudulent transactions. The role involves communicating with customers to validate activity and collaborating with internal teams to resolve fraud-related inquiries.

Requirements

Candidates must have a high school diploma and previous customer service experience, preferably within the financial services industry. Strong analytical, communication, and problem-solving skills are required, along with the ability to work non-standard hours in a hybrid environment.

Skills

Fraud detection
Investigation
Analytical skills
Critical thinking
Decision making
Customer service
Active listening
Problem resolution
Communication skills
Microsoft Word
Microsoft Excel
Risk assessment
Attention to detail
Bilingualism

Benefits

Annual bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Banking
Risk Management
Financial Services
Mastercard
Transaction Analysis
Compliance
Customer Support
Data Analysis
Microsoft Office
Fraud Operations
Retail Banking
Call Centre
Debit Cards
Credit Cards
Identity Verification

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