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Added 4 months ago
SG
Engineering Design & Development Lead
Smiths Group
Kirkland, Quebec
- Full-time
Supports workforce planning, resource allocation, and team development in collaboration with the Engineering Manager and Human Resources.
Added 4 months ago
W
Manager, Information Systems
Wajax
Toronto, Ontario
- Full-time
Lead the modernization of service desk operations by implementing automation, expanding self-service, and standardizing workflows to improve efficiency and user experience. Owns the…
Added 1 month ago
FC
Customer Journey Manager
Fidelity Canada
Toronto, ON
- Full-time
The Customer Journey Manager is responsible for designing and orchestrating end-to-end customer journeys that connect Fidelity Canada’s marketing strategy with measurable client outcomes.
Added 2 months ago
Manager, Customer Success
Dialpad
Kitchener, ON
…resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context…
Added 4 months ago
Retail Store Manager - Fredericton, NB
Eastlink
Fredericton, New Brunswick
…solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community…
Added 4 months ago
SG
Engineering Design & Development Lead
Smiths Group
Kirkland, Quebec
- Full-time
Supports workforce planning, resource allocation, and team development in collaboration with the Engineering Manager and Human Resources.
Added 4 months ago
M
Product Manager Associate
MinuteBox
Vaughan, Ontario · Toronto, Ontario
- Full-time
…the heavy lifting of corporate entity management, document automation, and high-stakes compliance…
Added 3 months ago
C
Appliance Technician - PREM-Milton
Civeo
Milton, Ontario
- Full-time
Reporting to the Facilities/Maintenance Manager, this role is based in Milton, Ontario and plays a key part in ensuring equipment reliability and operational efficiency while maintaining…
Added 2 months ago
Global Systems Operator
Scotiabank
Toronto, ON
Required to monitor the operations of various workload automation and monitoring tools according to documented procedures as well as critical services and infrastructure components across…
Added 4 months ago
A
Senior Product Manager ⭐
Achievers
Toronto, Ontario
- Full-time
We’re hiring a Senior Product Manager to lead the product behind our Milestone and Celebration experiences. This is the part of Achievers that recognizes work anniversaries, birthdays, and…
Added 4 months ago
Finance - Accounting Manager
Canadian Niagara Hotels Group
Niagara Falls, Ontario
The Accounting Manager plays a key role in supporting the financial success of the company’s portfolio through accounting leadership, business analysis, process improvement, and partnership…
Added 3 months ago
LB
Manager, Commercial Reporting & AI Development
Labatt Breweries of Canada
Toronto, Ontario
- Full-time
We are seeking a Manager, BEES Reporting & AI Development to lead the evolution of reporting capabilities within BEES while building next-generation AI and agentic solutions across the…
Added 4 months ago
CH
Manager, Data Infrastructure & Analytics
CBI Home Health
Toronto, Ontario
- Full-time
CBI Home Health is looking to hire a Manager, Data Infrastructure and Analytics in Ontario.
Added 4 months ago
E
Program Operations Manager
Experlogix
Montreal, Quebec
- Full-time
Experlogix is seeking a highly organized, process-oriented, and collaborative Program Operations Manager to support our Product and Engineering organization. This role will partner closely…
Added 2 months ago
Maintenance Manager
Quadra
Oakville, ON
The Maintenance Manager is responsible for leading all maintenance activities within a dynamic environment that includes a food manufacturing plant, chemical storage facility, and…
Added 4 months ago
Digital Marketing Operations Specialist
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montréal-Nord, Quebec
…across all banner web and mobile platforms. Reporting to the Manager, Digital Experience, this position supports an integrated vision to deliver a seamless, high-performing customer…
Added 4 months ago
Identity and Access Analyst
Government of Alberta
Edmonton, Alberta
The Platforms branch is looking for two (2) Identity and Access Analysts. Reporting to the Manager, Product Operations, the Identity and Access Analyst provides operational and technical…
Added 4 months ago
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Senior Portfolio Release Manager, Customer Growth
Priceline
Toronto, Ontario
- Full-time
As a Release Manager working within a Product Operating Model (POM) - and supporting a business portfolio and platform - your role centers on orchestrating the successful and predictable…
Added 4 months ago
Tax Manager
GHD Group Pty Ltd
Vancouver, British Columbia
Enhance and integrate tax systems and processes, identify and implement process improvement opportunities including exploring and utilizing intelligent automation solutions.
Added 4 months ago
KC
Hardware Test Engineering Manager
Kepler Communications
Toronto, ON
- Full-time
This is a manager-level role with strong technical scope. The successful candidate will lead what is currently an electronics-focused Hardware Test team, while building the foundation for a…
Added 4 months ago
R
Gestionnaire de projet, optimisation des coûts des produits / Product Cost Optimization project manager
RTX
Longueuil, Quebec
- Full-time
Added 4 months ago
R
Gestionnaire de projet, optimisation des coûts des produits / Product Cost Optimization project manager
RTX
Longueuil, Quebec
- Full-time
Added 4 months ago
T
Senior Technologist, LEO NOC
Telesat
Gatineau, QC
- Full-time
Added 4 months ago
A
Manager, Software Engineering (Service Cloud)
ARC'TERYX
Vancouver, British Columbia
- Full-time
As a Manager, Software Engineering, you will lead a high-performing team focused on enhancing the experience of our Guest Services organization and driving strategic outcomes for…
Added 4 months ago
R&
Senior Recruitment Consultant VMS
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Conduct 360-degree references (manager, peer, stakeholder) to support candidate decisions, identify new talent, and surface sales leads

Scotiabank

Global Systems Operator

Toronto, ON, M1K 5L1, Canada

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Applications open in a new tab.

Job details

Experience: 2-5 years technical or operations based work experience
Posting language: English
Posted: Aug 22, 2026

Original job description

Requisition ID: 249468

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Systems Operator contributes to the overall success of the 24x7 Global Systems Operations Centre ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Responsible to consistently meet/exceed user expectations for the delivery of critical batch processes and monitoring across all geographies and lines of business. These activities may include (but are not limited to) managing individual work in progress limits, assisting in the facilitation of incident management bridges and communications, performing recovery procedures as well as performing alert/incident monitoring within the approve enterprise incident SLA.

Required to monitor the operations of various workload automation and monitoring tools according to documented procedures as well as critical services and infrastructure components across the enterprise. These duties include approving and setting up manual scheduling, assisting in the identification of root cause for failed jobs/processes and performing corrective action for application/infrastructure alerts to ensure service level agreements are met. This position requires extensive attention to details given the potential customer and monetary impact that can result from a failure to adhere to procedures and best practices.

The Global Systems Operator is expected to have a strong customer service mindset as it applies to the monitoring of the Bank’s online applications across all geographies. This focus is to ensure that the applications are consistently operating within the Bank’s documented Service Level Agreements. The individual is expected to have a technical understanding of the Bank’s various environments across business lines and must have the ability to adapt and embrace constantly changing technology.

Responsible for ensuring any problems worked on are documented in a detailed manner within the incident record (incident/problem management tool) and that a chronology is provided to senior management for all service impacting issues. All incidents must be tracked through the incident/problem management tools and escalated if necessary.

Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to shift turnover and to ensure that the Senior / Senior Manager is aware of all in-flight or outstanding issues that may require attention.

Due diligence by the Operator is mandated that all programmers and other individuals follow the established protocols as they pertain to Emergency Change Request, Mailboxes, Special Processing, Incident/Batch Management etc… such that nothing adversely affects the Bank’s critical information asset processing.

There is an expectation that the Operator will suggest on-going processing improvements and/or scrutinize changes submitted by other departments after they have been reviewed by the Senior Application Specialist. The more-experienced Operator is also expected to step into the role of the Senior Global Systems Operator in the absence of that individual due to holiday, weekends, vacations or extended coverage

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have.

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent work experience.

2-5 years technical or operations based work experience

Ability to work in a fast-paced environment and adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.

Excellent verbal and written skills are essential to ensure incidents/problems are understood and documented accordingly.

Excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently

Ability to focus on timelines and Service Level Agreements to ensure they are achieved while working in an operations environment where potentially multiple issues are occurring

Spanish as a second language is an asset for communicating with our International partners.

The Operator is required to have an in-depth and extensive knowledge of workload automation. Tools may include CA7 Scheduler, Autosys, Sysadmiral (Tidal), Control M (BMS) AS400/iRobot etc…

Working knowledge (ability to work un-assisted) of Endevor, Data Management, Problem and Change Management, TSO/CLISTS, ACF, BUNDL, APCDOC, JCL, AIX and ServiceNow platforms (Event Management, Incident management, Knowledge)

Working knowledge of monitoring tools that feed into the Global Systems Operations Centre ie: SMURF, Dynatrace, Splunk, Aternity, Foglight, AQA-STM etc…

Working knowledge of IMS, CICS, DB2, CMS and VSAM is also strongly recommended as well as a proficiency in being able to configure Personal Communications iSeries Access for Windows, the use of HMC consoles for a multiple LPAR environment, RDARS and Content Management on Demand.

PC skills are essential requirement for the such as Windows, Office, Word etc

Problems from a moderate to a difficult level of complexity should be easily handled in that technical and/or operational guidance can be provided to the Development and User areas in satisfying their business line provisions.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Responsible for monitoring critical batch processes and infrastructure within a 24x7 Global Systems Operations Centre to ensure adherence to SLAs. The role involves managing incident bridges, performing recovery procedures, and documenting service-impacting issues for senior management.

Requirements

Requires an Associate's or Bachelor's degree in Computer Science or a related field with 2-5 years of technical operations experience. Proficiency in workload automation tools and monitoring platforms like ServiceNow and Splunk is essential.

Skills

Workload Automation
Incident Management
Service Level Agreements
Batch Processing
Monitoring Tools
Customer Service
Technical Documentation
Risk Mitigation
Time Management
Problem Management
Change Management
JCL
ServiceNow
Splunk
Dynatrace
AIX

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Health Benefits
Upskilling Online Courses
Cross-functional Development Opportunities
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

CA7 Scheduler
Autosys
Sysadmiral
Tidal
Control M
BMS
AS400
iRobot
Endevor
TSO/CLISTS
ACF
BUNDL
APCDOC
JCL
AIX
ServiceNow
SMURF
Dynatrace
Splunk
Aternity
Foglight
AQA-STM
IMS
CICS
DB2
CMS
VSAM
HMC Consoles
LPAR
RDARS

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