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Associate Data Engineer
Scotiabank
Toronto, Ontario
Full-time
…accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to…
Associate Data Engineer
Scotiabank
Toronto, ON
…accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to…
Manager, Associate Private Bankers
Scotiabank
Saskatoon, SK
As a leader of an Associate Private Banking team the incumbent contributes to the Private Banking’s success through leading the delivery of sound advice and administration of the Private…
Sr. Project Manager
AtkinsRéalis
Toronto, Ontario
Full-time
…systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading…
RPE - System Reliability Engineering Specialist (Hybrid)
Morgan Stanley
Montreal, QC
Full-time
…power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Production Management & Reliability Engineering II…
Director, AV Technical Operations
Diversified
Toronto, ON · Greater Toronto Area, Canada
Full-time
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in…
Director, AV Technical Operations
Diversified
Mississauga, ON · Toronto, ON
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in…
Global Systems Operator
Scotiabank
Toronto, ON
Global Systems Operator contributes to the overall success of the 24x7 Global Systems Operations Centre ensuring specific individual and team goals, plans, initiatives are executed /…
Medical Governance Lead
GSK
Mississauga, ON
Full-time
The scope of accountability of the role provides oversight of internal control framework for governance for the Medical Division and is responsible for providing the Country Medical…
Market Risk Associate Rotational Program
TD
Toronto, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Retail Store Associate - Client Acquisition Specialist (Full Time/Part Time)
moomoo
Markham, ON
Full-time · Part-time
Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most…
Retail Store Associate - Client Acquisition Specialist (Full Time/Part Time)
moomoo
Toronto, Ontario
Full-time · Part-time
Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most…
Client Service Representative
mthree Recruiting Portal
Montreal, QC
Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance…
Retail Store Associate - Client Acquisition Specialist (Full Time/Part Time)
Moomoo Canada
Markham, ON
Full-time · Part-time
Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most…
Retail Store Associate - Client Acquisition Specialist (Full Time/Part Time)
Moomoo Canada
Toronto, Ontario
Full-time · Part-time
Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the most…
Mechanical Designer
Veralto Global
Guelph, ON · London, ON
Full-time
…posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education,…
Mechanical Designer
Trojan Technologies
Guelph, ON · London, ON · CAN - London - Trojan Technologies
Full-time
…posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education,…
Sr. Controls/Electrical Systems Engineer
Veralto Global
Guelph, ON · London, ON
Full-time
Trojan Technologies is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and…
Sr. Controls/Electrical Systems Engineer
Trojan Technologies
Guelph, Ontario · London, Ontario · CAN - London - Trojan Technologies
Full-time
Trojan Technologies is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and…
Media Buyer
Initiative
Toronto, ON
Full-time
Initiative unlocks business growth for the world’s most ambitious brands. We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by…
AV Project Operations AV Field Implementation Manager
Diversified
Mississauga, Ontario · Toronto, Ontario
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in…
Onsite AV Service Technician
Diversified
Toronto, ON
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in…

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Scotiabank

Global Systems Operator

Toronto, ON, M1K 5L1, Canada

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Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Responsible for monitoring critical batch processes and infrastructure within a 24x7 Global Systems Operations Centre to ensure adherence to SLAs. The role involves managing incident bridges, performing recovery procedures, and documenting service-impacting issues for senior management.

Requirements

Requires an Associate's or Bachelor's degree in Computer Science or a related field with 2-5 years of technical operations experience. Proficiency in workload automation tools and monitoring platforms like ServiceNow and Splunk is essential.

Experience

2 to 5 years

Education

associate degree
bachelor degree
professional certificate

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Workload Automation
Incident Management
Service Level Agreements
Batch Processing
Monitoring Tools
Customer Service
Technical Documentation
Risk Mitigation
Time Management
Problem Management
Change Management
JCL
ServiceNow
Splunk
Dynatrace
AIX

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Health Benefits
Upskilling Online Courses
Cross-functional Development Opportunities
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

CA7 Scheduler
Autosys
Sysadmiral
Tidal
Control M
BMS
AS400
iRobot
Endevor
TSO/CLISTS
ACF
BUNDL
APCDOC
JCL
AIX
ServiceNow
SMURF
Dynatrace
Splunk
Aternity
Foglight
AQA-STM
IMS
CICS
DB2
CMS
VSAM
HMC Consoles
LPAR
RDARS

Original job description

Requisition ID: 249468

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Systems Operator contributes to the overall success of the 24x7 Global Systems Operations Centre ensuring specific individual and team goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Responsible to consistently meet/exceed user expectations for the delivery of critical batch processes and monitoring across all geographies and lines of business. These activities may include (but are not limited to) managing individual work in progress limits, assisting in the facilitation of incident management bridges and communications, performing recovery procedures as well as performing alert/incident monitoring within the approve enterprise incident SLA.

Required to monitor the operations of various workload automation and monitoring tools according to documented procedures as well as critical services and infrastructure components across the enterprise. These duties include approving and setting up manual scheduling, assisting in the identification of root cause for failed jobs/processes and performing corrective action for application/infrastructure alerts to ensure service level agreements are met. This position requires extensive attention to details given the potential customer and monetary impact that can result from a failure to adhere to procedures and best practices.

The Global Systems Operator is expected to have a strong customer service mindset as it applies to the monitoring of the Bank’s online applications across all geographies. This focus is to ensure that the applications are consistently operating within the Bank’s documented Service Level Agreements. The individual is expected to have a technical understanding of the Bank’s various environments across business lines and must have the ability to adapt and embrace constantly changing technology.

Responsible for ensuring any problems worked on are documented in a detailed manner within the incident record (incident/problem management tool) and that a chronology is provided to senior management for all service impacting issues. All incidents must be tracked through the incident/problem management tools and escalated if necessary.

Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to shift turnover and to ensure that the Senior / Senior Manager is aware of all in-flight or outstanding issues that may require attention.

Due diligence by the Operator is mandated that all programmers and other individuals follow the established protocols as they pertain to Emergency Change Request, Mailboxes, Special Processing, Incident/Batch Management etc… such that nothing adversely affects the Bank’s critical information asset processing.

There is an expectation that the Operator will suggest on-going processing improvements and/or scrutinize changes submitted by other departments after they have been reviewed by the Senior Application Specialist. The more-experienced Operator is also expected to step into the role of the Senior Global Systems Operator in the absence of that individual due to holiday, weekends, vacations or extended coverage

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have.

Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent work experience.

2-5 years technical or operations based work experience

Ability to work in a fast-paced environment and adapt to change in process/procedure to accommodate our customers while focusing on risk mitigation and customer service.

Excellent verbal and written skills are essential to ensure incidents/problems are understood and documented accordingly.

Excellent organization and time management skills with the ability to manage multiple problems from simple to complex concurrently

Ability to focus on timelines and Service Level Agreements to ensure they are achieved while working in an operations environment where potentially multiple issues are occurring

Spanish as a second language is an asset for communicating with our International partners.

The Operator is required to have an in-depth and extensive knowledge of workload automation. Tools may include CA7 Scheduler, Autosys, Sysadmiral (Tidal), Control M (BMS) AS400/iRobot etc…

Working knowledge (ability to work un-assisted) of Endevor, Data Management, Problem and Change Management, TSO/CLISTS, ACF, BUNDL, APCDOC, JCL, AIX and ServiceNow platforms (Event Management, Incident management, Knowledge)

Working knowledge of monitoring tools that feed into the Global Systems Operations Centre ie: SMURF, Dynatrace, Splunk, Aternity, Foglight, AQA-STM etc…

Working knowledge of IMS, CICS, DB2, CMS and VSAM is also strongly recommended as well as a proficiency in being able to configure Personal Communications iSeries Access for Windows, the use of HMC consoles for a multiple LPAR environment, RDARS and Content Management on Demand.

PC skills are essential requirement for the such as Windows, Office, Word etc

Problems from a moderate to a difficult level of complexity should be easily handled in that technical and/or operational guidance can be provided to the Development and User areas in satisfying their business line provisions.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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