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Added 11 mins ago
TM
Coordinator, SRFI Program and Research
Toronto Metropolitan University
Toronto, ON
- Temporary
Completion of a post-secondary degree in Marketing, Communications, Project Management, Business Administration, Office Administration, or a related discipline.
Added 11 mins ago
A
Project Engineer
Artika
Montreal, QC
- Full-time
…gérées au Canada en 2026 par Deloitte et le magazine Report on Business, pour son leadership, son innovation et l’excellence de sa…
Added 11 mins ago
P
Manager of Marketing
Pretium
Burlington, ON
- Full-time
Support the CEO, Service Area Leaders, and designated business developers with target-client campaigns, market intelligence, pursuit materials, and client-development activity
Added 11 mins ago
E
Sales Coordinator
Evertz
Burlington, ON
- Full-time
The Sales Coordinator acts as the primary point of contact and administrative support for the Sales team. This role is essential in managing and streamlining all sales-related…
Added 11 mins ago
CP
Planning and Dispatch Coordinator (12-month contract)
Canada Packers Inc.
Winnipeg, MB
- Contract
…accountability and a continuous improvement mindset to drive sustained business…
Added 26 mins ago
SA
Field Operations and Scheduling Coordinator 1
Sonova AG
Vernon, BC
- $21.98 to $24.18 CAD / hour
Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.
Added 26 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
FH
Coordinator, Special Initiatives & Projects
Fraser Health
Surrey, BC
- Full-time
We are looking for a Coordinator, Special Initiatives & Projects. This is a temporary, full-time position available until April 2028.
Added 40 mins ago
FH
Coordinator, Clinical Research
Fraser Health
Surrey, BC
- Temporary
The Coordinator, Clinical Research coordinates, conducts, and oversees clinical trials and research activities for Fraser Health (FH). Supports and facilitates the planning, communication,…
Added 41 mins ago
FC
Cost Control Coordinator
FCC Construcción
Toronto, ON
- Full-time
…through mentorship, meaningful work experiences, and career development…
Added 41 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
…help shape the next generation of our digital commerce and business-application…
Added 41 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The Business Development Representative (BDR) is a critical frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in…
Added 41 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Victoria, BC
- $82,082 CAD / year
- Full-time
Oversees the granting cycle including application development, planning and hosting information sessions, overseeing and executing the review and selection process for each grant stream.
Added 41 mins ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
Training and development to accelerate learning and career advancement
Added 41 mins ago
A
Coordinator - Recruitment Administration
AMS
Montreal, QC
- Full-time
At AMS, we focus on skills, potential, and the ability to grow. We are looking for a Coordinator- Recruitment administration who brings strong capability in program coordination and…
Added 41 mins ago
KB
HR and Safety Manager
KingFisher Boats Inc.
Vernon, BC
- $90,000 to $120,000 USD / year
- Full-time
Develop and implement strategies that support workforce planning, talent development, employee engagement, and business performance.
Added 41 mins ago
FC
Case Coordinator
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on…
Added 41 mins ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Bachelor's Degree in related area such as health, human service, or business administration preferred, or equivalent in life and work experience related to community engagement and program…
Added 1 hour ago
Digital & Email Marketing Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Diploma or Bachelor's degree in Marketing, Communications, Business, or a related field.
Added 1 hour ago
Incident Coordinator
Scotiabank
Toronto, ON
The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is…
Added 1 hour ago
OC
Program Coordinator – Business & Related Programs
Oulton College
Moncton, NB
- Full-time
Oulton College is seeking an organized, motivated, and forward-thinking professional to join our academic team as a Program Coordinator.
Added 1 hour ago
HSE Coordinator
ROSEN-Group
Calgary, AB
…the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more…
Added 1 hour ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Prince George, BC
- $82,082 CAD / year
- Full-time
Oversees the granting cycle including application development, planning and hosting information sessions, overseeing and executing the review and selection process for each grant stream.
Added 1 hour ago
PP
Business Development Coordinator
Peakhill Project Advisory
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $65,000 CAD / year
- Full-time
The Business Development Coordinator will support the identification and development of new opportunities for PPA. The Coordinator will help identify projects and development clients that…
Added 1 hour ago
TE
Brand & Advertising Coordinator
Titan Environmental Containment & Titan USA
Leduc, AB · AB · Surrey, BC · Ile des Chênes, MB · Burlington, ON · Ottawa, ON · Emerald Park, SK · Vars, ON · Calgary, AB
- Full-time
Titan Environmental is seeking a Brand & Advertising Coordinator to help bring our brand to life. Reporting to the Marketing Manager, this role is at the center of our marketing efforts,…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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