Jobs in Canada

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Added 16 mins ago
AH
Recreation Therapist I
Alberta Health Services
Red Deer, AB
- Part-time
…management of clients' treatment progress and provide clinical support and consultation. You will collaborate and communicate with the health care team and participate in patient rounds,…
Added 16 mins ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army in Canada
Prince Albert, SK
- Part-time
Reports to program coordinator any support accommodations or plans developed with guests
Added 16 mins ago
TS
Direct Support Worker – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 16 mins ago
TS
Program Coordinator – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
The Program Coordinator – Warming Centre provides direction, support and coaching (including corrective action) to Direct Support Workers during the shift. They provide supervision of…
Added 16 mins ago
P
Commercial Manager
Portland
Calgary, AB
- Full-time
Full support will be provided, including an in-house training coordinator (responsible for structuring your personal development) and a dedicated external performance coach.
Added 1 hour ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 3 hours ago
RB
Executive Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
5- 10 years’ experience of executive administration/coordinator experience, providing support to senior level management or relevant experience.
Added 3 hours ago
PH
Client Service Coordinator
Port Hope & District Chamber of Commerce
Port Hope, ON
- Internship
▪ provide scheduling support, care plan and document management
Added 3 hours ago
TS
Program Coordinator – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
The Program Coordinator – Warming Centre provides direction, support and coaching (including corrective action) to Direct Support Workers during the shift. They provide supervision of…
Added 3 hours ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Part-time
Reports to program coordinator any support accommodations or plans developed with guests
Added 3 hours ago
TS
Direct Support Worker – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
Coordinator, Construction Services
Defence Construction Canada
ON
The Coordinator, Construction Services, manages and administers low-complexity construction, professional services and service contracts to ensure compliance with contract requirements. The…
Added 4 hours ago
Coordinator, Construction Services
Defence Construction Canada
Montreal, QC
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 4 hours ago
CH
Client Care Coordinator (RPN/RN)
C-Care Health Services
Toronto, ON
- $55,000 to $70,000 CAD / year
- Full-time
We are seeking a dedicated and organized Client Care Coordinator (RN/RPN) to join our team. This position is ideal for a nursing professional who enjoys working with clients, supporting…
Added 4 hours ago
IR
Hospital Based Home Care Case Coordinator
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
The Home Care Hospital Based Case Coordinator [HBCC] is responsible for the coordination and delivery of a broad range of professional and non-professional services. The HBCC receives…
Added 4 hours ago
IR
Home Care Attendant
Interlake-Eastern Regional Health Authority
Teulon, MB
- Full-time
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 4 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Glenboro, MB
- Full-time
The Home Care Attendant provides direct client care and environmental support within established standards of care, policies and procedures. The Home Care Attendant functions to meet the…
Added 4 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Glenboro, MB
- Full-time
The Home Care Attendant provides direct client care and environmental support within established standards of care, policies and procedures. The Home Care Attendant functions to meet the…
Added 4 hours ago
Hospital Based Case Coordinator (N3) - Home Care Hospital Based Concordia
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 4 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Teulon, MB
Under the direction of the Home Care Resource Coordinator, the Home Care Attendant functions as a member of a multidisciplinary team. The Home Care Attendant provides personal and…
Added 4 hours ago
Hospital Based Home Care Case Coordinator
Winnipeg Regional Health Authority
Selkirk, MB
The Home Care Hospital Based Case Coordinator [HBCC] is responsible for the coordination and delivery of a broad range of professional and non-professional services. The HBCC receives…
Added 4 hours ago
CMTY - Nurse 4
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direct supervision of the Team Manager, the MOP Coordinator manages and coordinates day to day operations of the Manitoba Ostomy Program to ensure provision of quality nursing…
Added 4 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Glenboro, MB
The Home Care Attendant provides direct client care and environmental support within established standards of care, policies and procedures. The Home Care Attendant functions to meet the…
Added 4 hours ago
Home Care Attendant
Winnipeg Regional Health Authority
Glenboro, MB
The Home Care Attendant provides direct client care and environmental support within established standards of care, policies and procedures. The Home Care Attendant functions to meet the…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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