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Added 7 mins ago
SA
Field Operations and Scheduling Coordinator 1
Sonova AG
Vernon, BC
- $21.98 to $24.18 CAD / hour
Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.
Added 7 mins ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 7 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
…guidelines / procedures while adhering to formal or informal Service Level Agreement(s)…
Added 22 mins ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
Reporting to the Coordinator or designate, and reporting clinically to a DASW Supervisor as required, works from a framework of cultural safety and humility, supports care coordination…
Added 22 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Collaborate with the Marketing and Customer Service teams to oversee community management practices, identify emerging issues and ensure appropriate escalation when required.
Added 22 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…with experience in Business to Business(B2B), Software as a Service (B2B SaaS), IT services, or workforce development who understand how to execute outbound prospecting using modern sales…
Added 22 mins ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 22 mins ago
TS
Assistant Kettle Coordinator - Temporary
The Salvation Army in Canada
Duncan, BC
- Part-time
A minimum of one year of related experience or working in customer service.
Added 22 mins ago
S
Senior Client Services Coordinator
SGS
Lakefield, ON
- $27 to $29 CAD / hour
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 22 mins ago
FC
Case Coordinator
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on…
Added 37 mins ago
TA
Swim Instructor Orleans
The Aqua Life Swim Academy
Orleans, ON
- Part-time
Clear pathways for career growth (Senior Instructor, Head Instructor, Aquatic Coordinator)
Added 52 mins ago
Incident Coordinator
Scotiabank
Toronto, ON
The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is…
Added 52 mins ago
HSE Coordinator
ROSEN-Group
Calgary, AB
Customer-service mindset when supporting employees and internal stakeholders.
Added 1 hour ago
TC
Service Writer
Toromont Cat
Brandon, MB
- Full-time
2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
Added 1 hour ago
CC
Coordinator, Corporate Registrations (Temporary 12-month contract)
CPA Calgary Chapter
Edmonton, AB · AB · Calgary, AB
- Full-time
Are you an individual with meticulous attention to detail and experience in providing customer service in professional situations? If so, keep reading!
Added 1 hour ago
VE
Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia Environnement SA
Montreal, QC
- Full-time
…client follow-up. You will serve as planner, support provider, coordinator, and…
Added 1 hour ago
E
Sample Management Coordinator - Eurofins BioPharma Product Testing Toronto, inc.
Eurofins
Toronto, ON
- Up to $42,000 CAD / year
- Full-time
The Sample Management Coordinator must be highly organized, flexible, and able to interact effectively with customers and staff in a fast-paced environment while remaining proactive,…
Added 1 hour ago
PA
Automotive Sales Administrator ( 1 Year Contract)
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Key Words: Sales Administrator, Automotive Sales Administrator, Dealership Administrator, Sales Coordinator, Vehicle Sales Administration, Automotive Dealership, Deal Processing, Vehicle…
Added 1 hour ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Provides excellent customer service in all job capacities and assist clients with point of sale and online purchases and event/league registration
Added 1 hour ago
LC
Coordinator, Supply Chain
Loblaw Companies Limited
Cambridge, ON
- Full-time
The Supply Chain Coordinator role works with replenishment, sourcing, retail, and merchandizing teams to help service our stores. Depending on the day and needs of the business, the…
Added 1 hour ago
FLEET COORDINATOR
AFD Petroleum
Edmonton, AB
Job Summary: We’re adding another Fleet Coordinator to our transportation team. In this role, you’ll plan and assign trucks and deliveries so every customer and location is served as…
Added 1 hour ago
IS
Emergency Room Companion Days/weekend on-call
IHM Sisters
ON · Ontario, Canada
- Part-time
Provide excellent customer service to our residents, their loved ones, our guests, and fellow staff
Added 1 hour ago
I
Mail Center Manager - Toronto Canada
iPostal1
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
Previous experience in an office coordinator role with an emphasis in customer service
Added 1 hour ago
BS
Purchasing Agent
BVGlazing Systems
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Coordinate between production, service coordinator and site managers.
Added 1 hour ago
IF
Business Development Coordinator
iA Financial Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
A key member of the National Business Development Coordinator Team, you will work closely with the Strategic Relationships Team, to provide exceptional advisor experience to the Advisors.

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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