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Added 9 mins ago
LS
Regional Territory Manager – Building Materials
Lock Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
Our client is a well-established Canadian manufacturer with a long-standing reputation for quality, innovation, and exceptional customer service within the building products industry. They…
Added 9 mins ago
C
UAT Lead, Payments
Cognizant
Toronto, ON
- Full-time
Provide executive-level status reporting, proactively manage risks and issues, and validate end-to-end business processes before production deployment.
Added 9 mins ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON
- Full-time
…can bridge business and technology teams while driving data quality, data lineage, reporting, integration, and finance transformation…
Added 9 mins ago
B
Principal System Engineer
Backbase
Toronto, ON
- Full-time
…Actions, ArgoCD (GitOps), and Helm. You will enforce strict quality and security gates (SonarQube, Dependency-Track) and champion Infrastructure as Code…
Added 9 mins ago
C
Manager Business Communications Partner (Temporary 6-months)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Temporary
Manage the timely, cost-effective delivery of innovative communication campaigns, overseeing the complete quality assurance and Senior Manager sign-off workflow
Added 9 mins ago
BC
Manager of Subcontracts
Bechtel Corporation
Calgary, AB
- Contract
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting…
Added 9 mins ago
HR
Restaurant Chef (Full Time)
Hyatt Regency
Calgary, AB
- Full-time
…running of our culinary operation. This role will assist the Executive Chef in exceeding the planned objectives for culinary concepts, is responsible for the kitchen organization, leading…
Added 10 mins ago
TG
Senior Financial Analyst
TMX Group
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Executive Reporting & Visual Dashboards: Deliver monthly management reporting packages, transforming complex financial results and operational metrics into interactive executive dashboards…
Added 10 mins ago
AVP IT Delivery
Aviva
Markham, ON
Quality Assurance: Ensure project results meet quality standards and best practices.
Added 25 mins ago
QD
Manager, Financial Planning & Analysis
Qu Data Centres
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
Own Qu's monthly management reporting package and executive performance reporting.
Added 25 mins ago
H
Registered Nurse (RN) – Director of Nursing (DON)
Healthforce
Canada
- $2,487.2 to $2,587.2 USD / week
- Full-time
Clinical Leadership: Oversee daily nursing services and staff to ensure consistent delivery of high-quality patient care.
Added 25 mins ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.
Added 40 mins ago
F
Technical Co-founder
FutureSight
Canada
- Full-time
…founder-level equity and founder-level authority, not a salaried executive…
Added 40 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
…partnership with meaningful founder equity, not a salaried executive…
Added 40 mins ago
F
Technical Co-founder
FutureSight
Canada
- Full-time
…founder-level equity and founder-level authority, not a salaried executive…
Added 40 mins ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Fieldstone, an AI-native accounting firm. This is a co-founder partnership with meaningful founder equity, not a salaried executive role.
Added 40 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
…partnership with meaningful founder equity, not a salaried executive…
Added 40 mins ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Fieldstone, an AI-native accounting firm. This is a co-founder partnership with meaningful founder equity, not a salaried executive role.
Added 40 mins ago
F
Co-Founder & CEO - AI Communication Agents for Freight & Logistics
FutureSight
Canada
- Full-time
…partnership with meaningful founder equity, not a salaried executive…
Added 40 mins ago
C
Account Manager
Croesus
Laval, QC · Montreal, QC
- Full-time
…offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding…
Added 40 mins ago
KS
Marketing Manager, Growth & Client Engagement
K2 Services
Corporate Canada Eastern Office
- Full-time
Ensure client satisfaction through consistent communication, high-quality execution, and measurable outcomes.
Added 40 mins ago
RT
Conseiller(ère) principal(e), Développement des cadres / Principal Adviser, Executive Development
Rio Tinto
Montreal, QC
- Full-time
Added 40 mins ago
F
Co-Founder & CEO - AI Communication Agents for Freight & Logistics
FutureSight
Canada
- Full-time
…partnership with meaningful founder equity, not a salaried executive…
Added 40 mins ago
T&
Associate Director
Turner & Townsend
Toronto, ON
- Full-time
Lead complex asset-management advisory engagements, taking accountability for scope, quality, budget, schedule and client outcomes.
Added 40 mins ago
TG
Senior Financial Analyst
TMX Group
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Executive Reporting & Visual Dashboards: Deliver monthly management reporting packages, transforming complex financial results and operational metrics into interactive executive dashboards…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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