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Added 9 mins ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
The customer thesis has been validated through live pilots, and multiple deployments are moving into production evaluation. The next phase is proving in-production reliability, delivery…
Added 9 mins ago
F
Technical Co-founder - AI Collections Agent
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 9 mins ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 9 mins ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…development, application maintenance, technology operations, and production support for core Transfer Agency systems to guarantee high availability and prompt incident…
Added 9 mins ago
F
Technical Co-founder - AI Collections Agent
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 9 mins ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
The customer thesis has been validated through live pilots, and multiple deployments are moving into production evaluation. The next phase is proving in-production reliability, delivery…
Added 9 mins ago
NC
Red Seal UG Heavy Duty Mechanic
Newmont Corporation
BC · Kitimat-Stikine A, BC
- Full-time
…Improving Daily provides the foundation for our strategy to Lead in Gold and Grow in Copper and our purpose to Unearth Value Sustainably to Advance…
Added 9 mins ago
MI
Twist Operator
Mondelēz International
Toronto, ON · Plant - Bertrand - Toronto, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 9 mins ago
UO
Cooling Plant Operator
University of Alberta
Edmonton, AB
- Full-time
…Operator is responsible for the safe, reliable and efficient production and distribution of chilled water throughout the Greater Campus Area. This area encompasses North Campus and the…
Added 9 mins ago
SD
Team Lead Pharmacist
Shoppers Drug Mart
London, ON
- Full-time
…reporting directly to the Operations Manager, the Pharmacist Team Lead will play a critical role to meet established quality and productivity goals in a fast paced Long Term Care…
Added 9 mins ago
BB
Junior CNC Programmer
Burnout Brands
Abbotsford, BC
- Full-time
Working under the guidance of the CNC Programmer Team Lead and experienced machinists, this individual will assist with CNC programming, tooling selection, setup documentation, program…
Added 9 mins ago
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Production Technician
Vylor
Lethbridge, AB · NA-CA-Lethbridge-Production
- Full-time
As a Production Technician, you will play a vital hands‑on role in our seed production operations, ensuring work is completed safely, efficiently, and to the highest quality standards.…
Added 10 mins ago
F
Co-Founder & CEO - AI Accounting Agents for CPA Firms
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Crossfoot, an AI-native accounting agent platform. This is a co-founder partnership with meaningful founder equity, not a salaried…
Added 10 mins ago
F
Co-Founder & CEO - AI Accounting Agents for CPA Firms
FutureSight
Canada
- Full-time
FutureSight is seeking a Co-Founder & CEO to lead Crossfoot, an AI-native accounting agent platform. This is a co-founder partnership with meaningful founder equity, not a salaried…
Added 10 mins ago
TR
Agile Delivery Lead - AI & Automation
Thomson Reuters
Toronto, ON
- Full-time
Lead day-to-day Agile delivery of AI and automation experiments, from initial idea through minimum viable product (MVP), validation, and production, with an emphasis on rapid feedback and…
Added 10 mins ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
The customer thesis has been validated through live pilots, and multiple deployments are moving into production evaluation. The next phase is proving in-production reliability, delivery…
Added 10 mins ago
HI
Bus Systems Analyst IV
HRbrain Inc.
Toronto, ON
- Full-time
…written by other team members. Explain the requirements to the lead Business Analyst on the project. Adhere to governance and documentation requirements explained by the lead Business…
Added 10 mins ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
The customer thesis has been validated through live pilots, and multiple deployments are moving into production evaluation. The next phase is proving in-production reliability, delivery…
Added 10 mins ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
As Co-Founder & CTO, you will take over the production code and continue building the product (the first lines of production code), set the technical direction, and lead execution…
Added 10 mins ago
B
Professional Senior, Engineering, Structures and Systems Installation
Bombardier
Dorval, QC
- Full-time
Lead technical trade studies and design reviews, clearly communicating design intent, assumptions, constraints, decisions, risks, and open items.
Added 10 mins ago
KA
Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
- Full-time
In this role, you will lead the construction administration process for large-scale and complex projects, helping ensure that design intent, quality, and project requirements are carried…
Added 10 mins ago
A
Project Engineer
Artika
Montreal, QC
- Full-time
…développement de nouveaux produits, de la conception jusqu’à la mise en production. En collaboration avec les gestionnaires de développement de produits (PDM), qui gèrent les échéanciers,…
Added 10 mins ago
TT
Manufacturing Engineer
Top Tier Talent Group
Belleville, ON
- Full-time
…automotive manufacturer. You'll be embedded in a fast-moving production environment - molding, coating, and assembly - where your ideas translate directly into better processes, fewer…
Added 10 mins ago
IP
Soudeur / Welder
Integrated Power Services
Sherbrooke, QC
- Full-time
Sous l’autorité du superviseur de production, le soudeur effectue les travaux de soudage, de fabrication et de réparation nécessaires à la reconstruction des transformateurs conformément…
Added 10 mins ago
IP
Soudeur / Welder
Integrated Power Services
Sherbrooke, QC
- Full-time
Sous l’autorité du superviseur de production, le soudeur effectue les travaux de soudage, de fabrication et de réparation nécessaires à la reconstruction des transformateurs conformément…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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