Jobs in Canada

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Added 8 mins ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Source products from manufacturers and distributors, obtaining accurate pricing, availability information, and current delivery lead times.
Added 8 mins ago
CG
HSEQ Manager - Food & Support Services (Remote)
Compass Group Canada
Burns Lake, BC
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 8 mins ago
CG
Environmental Services Manager , Senior Living
Compass Group Canada
Port Hope, ON
- $62,000 CAD / year
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 22 mins ago
GO
Senior Policy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
Our team is high-performing, with many opportunities to lead important files and to work collaboratively with other team members and partners in our department, government and outside of…
Added 53 mins ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job…
Added 53 mins ago
U
Seasonal Personal Vehicle Driver
UPS
Winnipeg, MB
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 53 mins ago
U
Seasonal Personal Vehicle Driver
UPS
Winnipeg, MB
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 53 mins ago
CG
Unit Manager , Retail Brands
Compass Group Canada
Peterborough, ON
- $50,000 CAD / year
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment & applicant screening…
Added 53 mins ago
U
aide livreur
UPS
Trois-Rivières, QC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 53 mins ago
CG
Events & Catering Specialist
Compass Group Canada
Toronto, ON
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job…
Added 53 mins ago
CG
Director, Strategic Alliance Group
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $18.5 CAD / hour
- Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 53 mins ago
NG
Red Seal Electrician
New Gold Inc.
Kamloops, BC
- Full-time
Communicate with your immediate lead hand on daily activity and any issues whether positive or negative to ensure a healthy work environment and continuity between technicians and crews;
Added 53 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Edwards, ON
- $19.68 CAD / hour
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Lead Cook / Kitchen Supervisor
Compass Group Canada
Vancouver, BC
- $26 CAD / hour
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Regional Account Manager (Coffee & Vending Services)
Compass Group Canada
Calgary, AB
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Lead Server, Full Time
Compass Group Canada
Vancouver, BC
- $27 CAD / hour
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment and applicant screening…
Added 53 mins ago
CG
Tim Hortons Supervisor, Full Time
Compass Group Canada
Calgary, AB
- $17 CAD / hour
- Full-time
Strong supervisory skills and the capability to motivate and lead staff.
Added 53 mins ago
CG
Assistant Manager
Compass Group Canada
Calgary, AB
- Full-time
…operational and financial performance. The Assistant Manager helps lead frontline staff while ensuring compliance with company policies and regulatory…
Added 53 mins ago
U
Automotive Mechanic
UPS
Brossard, QC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 53 mins ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…intelligence-based tools may be used at certain stages of the recruitment & applicant screening…
Added 1 hour ago
AH
Respiratory Therapist II - Rural / Community
Alberta Health Services
Cardston, AB
- Temporary
…experienced community therapy team, a professional practice lead, and a committed manager. This is an excellent opportunity for a respiratory therapist who values autonomy, variety,…
Added 1 hour ago
AH
Manager
Alberta Health Services
Red Deer, AB
- Temporary
…leader, you will support staff development and engagement, lead teams through change, and foster a culture of collaboration, accountability, continuous learning, and patient- and…
Added 1 hour ago
TS
Team Lead Warming Center– Direct Support Worker
The Salvation Army in Canada
Prince Albert, SK
- Part-time
The Team Lead provides operational direction and support to Direct Support Workers during their shift at the warming center. They provide supervision of residents and maintains the safety…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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