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Added 11 mins ago
Billing Coordinator
International SOS
Leduc, AB
International SOS is looking for an energetic and collaborative individual to join the finance team as a Billing Coordinator. The role requires working in a fast-paced and dynamic…
Added 11 mins ago
SA
Field Operations and Scheduling Coordinator 1
Sonova AG
Vernon, BC
- $21.98 to $24.18 CAD / hour
Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.
Added 11 mins ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 11 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive…
Added 11 mins ago
MU
Student Affairs Coordinator
McGill University
MacdonaldStewart Bld
- Full-time
…virtual channels, offering detailed information on admission requirements (including information for prospective international students regarding study permit requirements), registration,…
Added 26 mins ago
BU
Coordinator, Student Leadership Development
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to Manager, Student Leadership & Engagement, the Coordinator, Student Leadership Development advances, coordinates and assesses student leadership, mentorship and…
Added 26 mins ago
BA
Executive & Office Support Coordinator
Bridgestone Americas
Mississauga, ON
- Full-time
The Executive & Office Support Coordinator provides support to the President and Senior Leadership while coordinating the day-to-day administrative and operational needs of the Mississauga…
Added 26 mins ago
FH
Coordinator, Special Initiatives & Projects
Fraser Health
Surrey, BC
- Full-time
We are looking for a Coordinator, Special Initiatives & Projects. This is a temporary, full-time position available until April 2028.
Added 26 mins ago
FH
Registered Nurse/Registered Psychiatric Nurse
Fraser Health
Mission, BC
- Full-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 26 mins ago
FH
Coordinator, Clinical Research
Fraser Health
Surrey, BC
- Temporary
The Coordinator, Clinical Research coordinates, conducts, and oversees clinical trials and research activities for Fraser Health (FH). Supports and facilitates the planning, communication,…
Added 26 mins ago
FH
Youth Therapist, Substance Use Services
Fraser Health
Surrey, BC
- Full-time
Reporting to the Coordinator or designate, and reporting clinically to a DASW Supervisor as required, works from a framework of cultural safety and humility, supports care coordination…
Added 26 mins ago
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Cost Control Coordinator
FCC Construcción
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Cost Control Coordinator to support project financial performance through budgeting, forecasting, cost tracking, reporting, and change…
Added 26 mins ago
MB
Social Media Specialist
Maison Birks
Montreal, QC
- Full-time
Oversee the execution of social media calendars in collaboration with the Digital Marketing Coordinator
Added 26 mins ago
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Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success Coaches (retention team),…
Added 26 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Victoria, BC
- $82,082 CAD / year
- Full-time
Support program sites to meet reporting requirements.
Added 26 mins ago
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Materials Coordinator
Cando Rail & Terminals
Oakbank, MB
- Full-time
The Material Coordinator will be responsible for selecting and purchasing products to support our railcar and locomotive repair and overhaul material requirements. If you enjoy problem…
Added 26 mins ago
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Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 26 mins ago
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Assistant Kettle Coordinator - Temporary
The Salvation Army in Canada
Duncan, BC
- Part-time
…by helping TSA to give hope to other. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas…
Added 26 mins ago
S
Senior Client Services Coordinator
SGS
Lakefield, ON
- $27 to $29 CAD / hour
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…
Added 26 mins ago
A
Coordinator - Recruitment Administration
AMS
Montreal, QC
- Full-time
At AMS, we focus on skills, potential, and the ability to grow. We are looking for a Coordinator- Recruitment administration who brings strong capability in program coordination and…
Added 27 mins ago
B
Project Coordinator, Oncology Outcomes Research
Brunel
Mississauga, ON
- $35 to $38 CAD / hour
- Contract
We are seeking a Project Coordinator, O2R Business and Operations to support the conduct of Evidence Generation Studies (EGS) within the Oncology Business Unit (OBU) Medical organization,…
Added 27 mins ago
FC
Case Coordinator
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Millennium Insurance is looking for an eager-to-learn and customer-focused Case Coordinator to join our Care-First Claims team. Care-First is Alberta’s new auto insurance model focused on…
Added 27 mins ago
SR
Estimator/Project Coordinator
Skyline Recruitment Ltd
Surrey, BC
- $70,000 to $80,000 CAD / year
- Full-time
Estimator / Project Coordinator – Construction
Added 41 mins ago
M
Sales Enablement Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON
- Full-time
The Sales Enablement Coordinator is an integral member of the Mass Market Sales team, providing administrative and sales support to leadership and internal and external sales colleagues.…
Added 41 mins ago
CD
Coordonnateur.trice - Gestion Matières | Materials Management Coordinator
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
…the right teams at the right time. As Materials Management Coordinator, you will plan,…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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