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Added 7 mins ago
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Gestionnaire de Projets Municipal / Project Manager Municipal
Veolia | North America
Montreal, QC
- Full-time
…client follow-up. You will serve as planner, support provider, coordinator, and…
Added 7 mins ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…the training programs put in place by the Emergency Response Coordinator. You must possess extensive technical competence in firefighting operations and techniques, incident command system…
Added 7 mins ago
MP
Donor Relations Coordinator
Mission Possible
Vancouver, BC
- Part-time
The Donor Relations Coordinator works closely with the Manager of Development and the Development Operations Coordinator to strengthen donor relationships, stewardship systems, and donor…
Added 7 mins ago
EC
Program Coordinator (Contract)
ECO Canada
Calgary, AB
- Contract
Professional attitude with staff and clients, with a focus on providing exceptional service.
Added 7 mins ago
SI
Executive Coordinator
Stalwart Insurance Group
Vancouver, BC
- Full-time
We are looking for an Executive Coordinator to work directly with senior leadership in our Vancouver office. This role is ideal for a recent graduate who is eager to learn how a…
Added 7 mins ago
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Manager of Marketing
Pretium
Burlington, ON
- Full-time
Manage the website, social media, electronic, and printed materials, including project sheets, service sheets, CVs, proposal templates, brochures, and other promotional content.
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Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Added 22 mins ago
VR
PSW - Personal Support Worker
VIVA Retirement Communities
Toronto, ON
- Full-time
Reporting to the Director of Care, Wellness Coordinator, Wellness Supervisor, or Wellness Lead, you will provide assistance with activities of daily living, monitor and report changes in…
Added 22 mins ago
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Office Coordinator
Brickeye
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
The Office & Operations Coordinator keeps Brickeye running. You’ll own the day-to-day of our office and support the finance, people or marketing team as needed. This isn’t a role for…
Added 22 mins ago
Coordinator, Finance
Simon Fraser University
Burnaby, BC
…maintaining reliable financial records, delivering responsive service and continuously improving financial…
Added 22 mins ago
TT
Retail Customer Service Coordinator Full time Winners-Pen Center
The TJX Companies, Inc.
ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 37 mins ago
BH
Junior School Administrative Assistant, Academics
Branksome Hall
Toronto, ON
- $50,123 to $62,570 CAD / year
- Full-time
…closely with, and taking some direction from, the Administrative Coordinator and Assistant to the Head, the role provides administrative support to the Assistant Heads, helping to…
Added 37 mins ago
AK
Sales & Marketing Coordinator
Arctic Kingdom
Canada
- Full-time
…by its core values: Expertise, Collaboration, Excellence in Service, and Respect for Place &…
Added 37 mins ago
Supervisor, Neighbourhood Centres
City of Regina
Regina, SK
…across the Branch if required. This position reports to the Coordinator, Community Capacity Building and supervises the Neighbourhood Centre…
Added 37 mins ago
NA
Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Added 38 mins ago
TM
Coordinator, SRFI Program and Research
Toronto Metropolitan University
Toronto, ON
- Temporary
…events, and engagement activities including securing venues and service providers, negotiating costs, preparing communications and promotional materials, coordinating with external and…
Added 38 mins ago
P
Manager of Marketing
Pretium
Burlington, ON
- Full-time
Manage the website, social media, electronic, and printed materials, including project sheets, service sheets, CVs, proposal templates, brochures, and other promotional content
Added 38 mins ago
E
Sales Coordinator
Evertz
Burlington, ON
- Full-time
The Sales Coordinator acts as the primary point of contact and administrative support for the Sales team. This role is essential in managing and streamlining all sales-related…
Added 38 mins ago
L
Starbucks Barista (Clerk)- Full Time
Longo's
King City, ON
- Full-time
Do you have outstanding customer service skills? Are you passionate about the food industry?
Added 38 mins ago
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Cake Decorator - Full Time
Longo's
Toronto, ON
- Full-time
Do you have outstanding customer service skills? Are you passionate about the food industry?
Added 38 mins ago
CP
Planning and Dispatch Coordinator (12-month contract)
Canada Packers Inc.
Winnipeg, MB
- Contract
The Coordinator, Planning and Dispatch role is an integral part of our Transportation Supply Chain team. Reporting to the Domestic Transportation Manager, the successful candidate will be…
Added 52 mins ago
Coordinator, Student Services - UGH - FT Support
Humber College
Toronto, ON
…Full-Time Support Staff Collective Agreement based on actual service in the…
Added 52 mins ago
Billing Coordinator
International SOS
Leduc, AB
The Billing Coordinator will play a key role as an interface between the Finance and Medical Services organizations stakeholders. The individual will ensure timely and accurate billing for…
Added 52 mins ago
SA
Field Operations and Scheduling Coordinator 1
Sonova AG
Vernon, BC
- $21.98 to $24.18 CAD / hour
Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.
Added 52 mins ago
S
Senior Client Services Coordinator
SGS
Burnaby, BC
- Full-time
The Sr. Client Services Coordinator is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

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Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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