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Added 2 mins ago
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Project Administrator/ Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
Courtright, ON
- Full-time
NAC is currently seeking a Project Administrator or Project Coordinator for our St. Clair WWTP Expansion in Courtright, ON.
Added 2 mins ago
I
Operations Coordinator
Intelcom
Val-d'Or, QC
- Part-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 17 mins ago
IG
Project Coordinator / Estimator
Infinity Generation Services Inc.
Courtice, ON
- Full-time
…power generation sector. We are looking for a motivated Project Coordinator / Estimator to join our growing…
Added 17 mins ago
Home Care Attendant
Winnipeg Regional Health Authority
Whitemouth, MB
Site: Interlake-Eastern Regional Health Authority - Beausejour HWY 302 Office
Added 17 mins ago
Q(
Senior Health & Safety Manager
QEOSH (HSE) Staffing & Recruitment Inc.
Pickering, ON
- Full-time
The project is distinguished by its proximity to an active nuclear site, requiring rigorous standards of safety, planning and coordination.
Added 17 mins ago
PC
Social Service Worker, Temporary Part Time, Access to Care & Transitions
Providence Care
Kingston, ON
- Part-time
…efficient and coordinated patient transition planning, including coordinator and facilitation of timely and effective transitions from…
Added 17 mins ago
CC
Facilities Information System Coordinator
Centennial College
Toronto, ON · Scarborough, ON
- $41.2 to $47.57 CAD / hour
- Full-time
Under the direction of the Associate Director Facilities and Operations, the Facilities Information System Coordinator is responsible for providing data management and systems support for…
Added 17 mins ago
QM
Administrative Assistant
Quantum Management Services Ltd.
Mississauga, ON
- $55,000 to $58,000 CAD / year
- Full-time
We are seeking a highly organized, detail-oriented, and proactive Administrative Coordinator to support the President and department managers within an established organization operating in…
Added 17 mins ago
W
Project Coordinator
Westburne
Winnipeg, MB
- Full-time
Role Description The Project Coordinator is a full-time, on-site role based in Winnipeg, MB, responsible for supporting the planning, execution, and monitoring of electrical distribution…
Added 47 mins ago
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Inventory Coordinator
Sandvik
Surrey, BC · Saskatoon, SK
- Full-time
Currently, we have an opening for an Inventory Coordinator. The Inventory Coordinator is responsible for inventory including inventory management, strategic stock process support and…
Added 47 mins ago
S
Estimator / Project Coordinator
SERV-A-YARD
Corunna, ON
- Full-time
Role Description The Estimator / Project Coordinator is a full-time, on-site role based in Corunna, ON, responsible for estimating work requests and bids on projects. The Project Estimator…
Added 47 mins ago
NA
Project Administrator/ Project Coordinator
North America Construction LTD
Courtright, ON
- Full-time
NAC is currently seeking a Project Administrator or Project Coordinator for our St. Clair WWTP Expansion in Courtright, ON.
Added 1 hour ago
Project coordinator - Deep Foundations
Pomerleau
Contrecoeur, QC · Montreal, QC · Trois-Rivières, QC
As a Project Coordinator within Pomerleau's Civil & Infrastructure division, you will play a key role at the heart of the Deep foundations business unit. You'll manage multiple activities…
Added 1 hour ago
Licensed Practical Nurse - Home Care
Winnipeg Regional Health Authority
Eriksdale, MB
Site: Interlake-Eastern Regional Health Authority - Eriksdale Wellness Centre
Added 1 hour ago
Home Care Attendant
Winnipeg Regional Health Authority
Eriksdale, MB
Site: Interlake-Eastern Regional Health Authority - Eriksdale Community Health Office
Added 1 hour ago
Sun Life CHC Program Facilitator
Wilfrid Laurier University
Waterloo, ON
Works with the Community Outreach Coordinator to complete lesson plans using established templates and guidance, including identifying appropriate games and activities from provided…
Added 1 hour ago
PG
Project Coordinator, Mechanical Construction
Plan Group Inc.
Vaughan, ON
- Full-time
As a Mechanical Project Coordinator, you will:
Added 1 hour ago
Project Coordinator
Eclipse Automation
Cambridge, ON
The Project Coordinator will provide scheduling and administrative support to Project Management and the Project Management Office for assigned projects. Working with the Project Director,…
Added 2 hours ago
NA
Project Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
St. Thomas, ON
- Full-time
NAC is currently seeking a Project Coordinator to join our Dalewood Water Reclamation Facility Project in St. Thomas, ON.
Added 2 hours ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 2 hours ago
TC
Service Advisor
Toromont Cat
Concord, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…
Added 2 hours ago
AI
Field Revenue Coord I
Acuren Inspection, Inc.
Fort McMurray, AB
- Full-time
Acuren is hiring a Field Revenue Coordinator to support our field operations team. This role is responsible for processing transactions, maintaining accurate records, and assisting with…
Added 2 hours ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
Coach and empower plant managers, shop supervisors, and construction site superintendents to lead safety talks, site inspections, and transparent hazard reporting.
Added 3 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 3 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…

Scotiabank

Incident Coordinator

Toronto, ON, M1K 5L1, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 2-5 years of Incident Management experience
Posting language: English
Posted: Nov 3, 2026

Original job description

Requisition ID: 269257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Incident Coordinator will lead, and coordinate resolution of service impacting (P2 and P3) incidents related to IT infrastructure and application. The Incident Coordinator is accountable for engaging technical support teams and sending communications in a timely manner. They will also assist Major Incident Officers and Incident Managers on the technical bridges as needed.

Is this role right for you? In this role, you will:
• Executes the Incident Management process tasks in adherence with global and local requirements
• Managing resolution of production incidents (P2 and P3) by leading infrastructure, application and vendor teams and ensuring early recovery of the impacted service.
• Sending out timely communication to executives, service managers and key stakeholders throughout the lifecycle of incidents.
• Responsible for supporting the Incident Managers and Major Incident Officers on technical and impact bridges to execute the incident management deliverables.
• Identifying opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive data quality improvements and opportunities for automation

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• 2-5 years of Incident Management experience
• Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
• Ability to quickly and clearly communicate incident status via email in business-friendly language
• Experience of coordinating Incidents in complex IT environment in larger organization
• An understanding and experience of the technology used in a large enterprise is required
• Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
• Capability of working in a complex and fast paced environment
• Confident professional and an ability to represent the team in meetings with Business and other IT groups
• Strong organization and presentation skill
• Client focus and ownership - displays initiative and a proactive approach to work
• Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
• Able to maintain calm during stressful situations
• Able to translate technical incidents into business terms
• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate and lead the resolution of production P2 and P3 incidents across infrastructure, application, and vendor teams, focusing on early recovery of impacted services. Provide timely stakeholder communications, support Incident Managers and Major Incident Officers on technical bridges, and identify improvements to incident processes, data quality, and automation.

Requirements

Requires 2–5 years of incident management experience, experience coordinating incidents in complex enterprise IT environments, and familiarity with IT service management principles and tools such as ServiceNow. Candidates should communicate clearly with technical and business audiences, manage multiple priorities, remain calm under pressure, and demonstrate strong organization, initiative, and client focus.

Skills

Incident Management
Incident Coordination
IT Infrastructure
Application Support
Stakeholder Communication
Service Recovery
IT Service Management
ServiceNow
Vendor Coordination
Continuous Improvement
Data Quality
Automation
Prioritization
Technical Communication
Business Communication
Organization

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Benefits
Tuition Assistance
Online Courses
Cross-Functional Development Opportunities
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
P2 Incidents
P3 Incidents
IT Infrastructure
Application Support
Production Incidents
Service Recovery
Technical Support Teams
Vendor Teams
Stakeholder Communications
Technical Bridges
Impact Bridges
Incident Managers
Major Incident Officers
IT Service Management
ServiceNow
Service Management Principles
Continuous Improvement
Data Quality
Automation
Enterprise IT
Executive Communications
Incident Lifecycle
Process Improvement

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