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Added 2 days ago
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Current Accenture Summer Analysts Only – Full Time Deal Structuring & Pricing - Client Transactions Services Analyst - Canada NAELFY27
Accenture
Toronto, ON
- Full-time
The Client Transaction Services (CTS) team is part of DSP, and consists of more than 700 Accounting and Finance professionals with pricing and commercial structuring expertise worldwide and…
Added 2 days ago
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Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
2-4 years of Debit/Credit transaction processing experience.
Added 3 days ago
CB
Business Development & Marketing Assistant
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the…
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Controller
Sheridan Student Union
Oakville, ON
Oversee accounting operations, including accounts payable and receivable, reconciliations, transaction processing, month-end and year-end closing, and financial records management, ensuring…
Added 3 days ago
TS
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The Salvation Army in Canada
Richmond, BC
- Part-time
Maintain the proper sorting and processing of goods, ensure compliance with quality standards; that all products are priced correctly as per store policy.
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R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.
Added 3 days ago
Investment Support Officer
Scotiabank
ON · Mississauga, ON
…fund transactions and dealer inquiries. The Investment Support Officer ensures assigned activities are completed in accordance with regulatory requirements, internal policies, procedures…
Added 4 days ago
UO
Senior Officer, Finance
University of Ottawa
Ottawa, ON · Fauteux Hall
- Full-time
Administering the ongoing financial transaction processes for the sector, to maintain financial integrity and transparency and to ensure compliance with established policies. Acting as…
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T
Wealth Operations Officer II
TD
Toronto, ON
- Part-time
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and…
Added 4 days ago
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Trade Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $25 to $27 CAD / hour
- Contract
Collaborate with internal teams and external stakeholders to ensure timely and accurate transaction processing.
Added 5 days ago
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Private Banking Officer, Private Wealth
BMO
Laval, QC · Montreal, QC · IBMM
- Full-time
Determines client needs and ensures timely and accurate completion of transaction processing.
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Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.
Added 5 days ago
Financial Officer (Term)
University of Toronto
Toronto, ON
Reporting to the Department Manager, the Financial Officer is the primary resource for faculty and staff in the administration of the department's research grants. The incumbent ensures…
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Financial Crime Risk Investigation Support Officer I (5597)
TD
Toronto, ON
- Full-time
Provide a broad range of support and/or perform general to specialized money laundering detection activities, review of transactions and/or other processing activities
Added 6 days ago
D
Customer Service Representative- AML
Dexian
Mississauga, ON
- $25 to $27 CAD / hour
- Contract
We are seeking an experienced Operations Officer to support banking operations, customer service, and regulatory compliance activities. The ideal candidate will have a strong background in…
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Operations Officer II
TD
Markham, ON
- Full-time
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
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Treasury Management Officer - Innovation Economy - Vice President
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Toronto, ON
- Full-time
…consumer and small business banking, commercial banking, financial transaction processing and asset…
Added 9 days ago
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Operations Officer III
TD
Mississauga, ON
- Full-time
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
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R&
Operations Officer III
Robertson & Company Ltd.
Mississauga, ON
- Contract
Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.
Added 9 days ago
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Operations Officer
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Toronto, ON
- Full-time
…current procedures and provide recommendations on improving processing time and…
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Accounts Payable Clerk
Miller Thomson LLP
Toronto, ON
- Full-time
…colleagues, and other internal stakeholders to ensure accurate transaction recording, timely processing, and resolution of discrepancies. This is an evolving role, with opportunities to…
Added 9 days ago
D
Transaction Processing Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $23 to $25 CAD / hour
- Contract
We are seeking a detail-oriented Operations Officer to support daily operational activities within a fast-paced financial services environment. The successful candidate will be responsible…
Added 9 days ago
R
Operations Officer
RBC
Toronto, ON
- Full-time
…current procedures and provide recommendations on improving processing time and…
Added 9 days ago
R&
Operations Officer II
Robertson & Company Ltd.
Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.
Added 10 days ago
B
Operations Officer - Transactions
BeachHead
Toronto, ON
- $17.6 to $24.88 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for an Operations Officer - Transactions. This position involves providing day-to-day support within a dynamic team…

Scotiabank

Investment Support Officer

ON, Canada
Mississauga, ON, L4W 0B4, Canada

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Job details

Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Requisition ID: 274412

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Mutual Fund Company by providing timely, accurate and high-quality operational support for mutual fund transactions and dealer inquiries. The Investment Support Officer ensures assigned activities are completed in accordance with regulatory requirements, internal policies, procedures and established service standards.

Is this role right for you? - In this role you will:

Complete time-sensitive Fundserv-related activities accurately and within established service-level agreements, demonstrating consistent attention to detail and quality of work.
Ensure all types of adjustments and transfer requests received on a daily basis are processed accurately, completely and within established service-level agreements. Perform verification of adjustments and transfer requests as assigned.
Review and investigate transaction exceptions, outstanding items and operational inquiries, taking initiative to resolve issues within the scope of the role and escalating complex or higher-risk matters as appropriate.
Provide prompt, accurate and complete follow-up on outstanding requests and inquiries, maintaining ownership through to resolution.
Respond to dealer and business partner inquiries in a timely, knowledgeable and professional manner while fostering relationships based on mutual trust, respect and confidence.
Escalate dealer concerns and significant operational issues through the appropriate management channel and support timely resolution.
Organize and manage multiple priorities, deadlines and recurring responsibilities across daily, weekly, monthly, and annual activities, adapting to changing business needs and priorities.
Work collaboratively as a team by sharing knowledge, supporting colleagues, providing operational coverage as needed, and contributing to team and operational objectives.
Support training and cross-training activities and continuously build knowledge across functions to enhance operational flexibility and coverage.
Maintain working knowledge of Scotia mutual fund products, registered and non-registered accounts, operational procedures and supporting systems.
Identify and recommend opportunities to improve processing efficiency, service quality, operational controls, procedures and the client and dealer experience.
Perform ad hoc assignments, project activities and additional responsibilities as required to support the Mutual Fund Company’s operational, service and regulatory priorities.

Dimensions

BNS Mutual Funds
Non-Registered and Registered Accounts
Systems: IntraLink, GOFS PEGA, FundSERV, Funds360, PrimeWeb

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary education in Business, Finance, Commerce or an equivalent combination of education and work experience.
Experience in financial services, investment operations, mutual funds, or a related servicing environment is an asset.
Ability to process transactions accurately and investigate and resolve operational issues within the scope of the role.
Strong attention to detail with a demonstrated commitment to accuracy and quality.
Strong analytical, problem-solving and organizational skills.
Effective written and verbal communication skills.
Ability to organize and manage multiple priorities, adapt to changing business needs, and consistently meet established service standards.
Ability to collaborate effectively with colleagues and business partners.

Working Conditions

Work in a standard office-based or hybrid work environment.

Non-standard hours may be required to support business needs, operational incidents, or project deliverables

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Investment Support Officer provides operational support for mutual fund transactions and ensures all activities comply with regulatory requirements and internal policies. The role involves investigating transaction exceptions, managing dealer inquiries, and maintaining accurate records for registered and non-registered accounts.

Requirements

Candidates should have post-secondary education in Business, Finance, or Commerce, along with experience in financial services or investment operations. Strong analytical, organizational, and communication skills are required to manage multiple priorities and ensure high-quality service standards.

Skills

Mutual funds
Financial services
Fundserv
Transaction processing
Analytical skills
Problem-solving
Attention to detail
Operational support
Communication skills
Regulatory compliance
Data entry
Relationship management
Time management
Investment operations
Account management

Visa sponsorship

Not detected in the job text

Keywords

Mutual Funds
Fundserv
IntraLink
GOFS PEGA
Funds360
PrimeWeb
Financial Services
Investment Operations
Regulatory Compliance
Transaction Processing
Account Management
Operational Support
Data Accuracy
Problem Solving
Analytical Skills
Dealer Inquiries
Service Level Agreements
Business Finance
Commerce
Operational Efficiency

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