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Added 10 mins ago
CT
Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Product Owner - Technology & Digital Transformation
Added 10 mins ago
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Senior Director, CFO Controls Office
RBC
Toronto, ON
- Full-time
Lead CFO Group through Operational Risk program transformation as launched by GRM, including development of implementation frameworks, project plans, guidance, training delivery, and design…
Added 10 mins ago
O
Director, Design
OpenText
Waterloo, ON
- Full-time
As Director, Design, you will lead and evolve the organization’s design function, delivering high-quality, client-centric creative experiences that strengthen the brand and support business…
Added 10 mins ago
PB
Director, Data and Insights
Pacific Blue Cross
Burnaby, BC
- $122,400 to $183,600 CAD / year
- Full-time
Reporting to the Vice President, Information Technology & Enterprise Transformation, you will lead the development of PBC's enterprise data, analytics, and AI strategy, helping transform…
Added 41 mins ago
C
Senior Director, Group Product Owner - Enterprise Governance, Risk & Compliance (eGRC)
CIBC
Toronto, ON
- Full-time
Leadership and Capability Building - Build a high-performing team with the product, risk, data, and transformation capabilities to lead at enterprise scale. Create clarity, empower…
Added 41 mins ago
Developer/Technical Architect - Microsoft D365 Customer Engagement
EY
Toronto, ON · Vancouver, BC
…capitalize on increasing customer and data-centric digital transformation…
Added 56 mins ago
SS
Technical Project Manager
Sopra Steria
Toronto, ON
- Full-time
Sopra Steria Canada is looking for a dynamic Technical Project Manager to lead infrastructure and security transformation projects for international clients.
Added 56 mins ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
…and contribute to projects that shape the future of digital…
Added 1 hour ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
- $69,128 to $103,692 CAD / year
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
RAM Specialist, Senior
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
Bid Procurement Project Manager
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
HR
Deployment Bid Technical Lead
Hitachi Rail
Toronto, ON
- Full-time
…of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways…
Added 1 hour ago
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Payroll Analyst
Vaco
Milton, ON
- $75,000 to $90,000 CAD / year
- Full-time
Lead and support year-end payroll activities, including preparation, reconciliation, adjustments, and statutory filings such as T4s, RL-1s, T4As, WCB/CSST, EHT, QMD, MHT, and other…
Added 1 hour ago
ED
Senior/Principal Enterprise Architect (Level 18 & Level 19) - EN 425
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $149,341 CAD / year
- Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 1 hour ago
C
Senior Business Analyst
Centrilogic
Canada
- Full-time
Process Improvement & Business Transformation
Added 1 hour ago
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Director, Digital Platforms & Architecture
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…d’équipes technologiques, de plateformes et d’initiatives de…
Added 1 hour ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
…and a passion for process improvement and technology-driven…
Added 1 hour ago
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Content Specialist
Quadient
Markham, ON
- $58,200 to $72,800 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 2 hours ago
B
VP, Engineering - Network Observability
BlueCat
Canada
- Full-time
…reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at…
Added 2 hours ago
PS
Vice President of Sales
Persistent Systems
Toronto, ON
- Full-time
Lead proposal development, pricing, and commercial reviews
Added 2 hours ago
T
Senior Data Scientist
TechBlocks
Vaughan, ON
- Contract
We are hiring a lead data scientist to own the technical strategy and hands-on development of large-scale optimization and machine learning systems that drive real operational decisions -…
Added 2 hours ago
UC
Director of Finance
UnitiWall Corporation
Mississauga, ON
- Full-time
Lead external audit support and resolve findings promptly.

Scotiabank

Lead User Experience Researcher

Toronto, ON, M5A 3X5, Canada

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Job details

Apply by: Oct 20, 2026
Experience: 7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275460

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency across our research practice, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation. 
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors. 
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed. 
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions. 
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities. 
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations. 
Build and influence research roadmaps, helping teams prioritize the highest-value questions. 
Connect client evidence to business outcomes, investment decisions, and strategic priorities.
Advance the maturity of the research practice by evolving methods, standards, governance, and ways of working.

Research Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team 
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast. 
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role. 
Experience in financial services, regulated industries, or adjacent complex service environments is preferred. 
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction. 
Proven ability to influence senior leaders, shape strategic decisions, and drive action through research.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting. 
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills. 
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Lead UX Researcher will drive discovery research for complex, ambiguous challenges and connect client evidence to business outcomes. They will also lead research enablement by managing tools, AI synthesis, and coaching teams to maintain high research standards.

Requirements

Candidates must have 7+ years of experience in UX research, design research, or strategy roles, with a preference for experience in financial services. Strong skills in systems thinking, stakeholder influence, and translating complex evidence into strategic insights are required.

Skills

UX research
Design research
Service design
Strategic discovery
Systems thinking
Qualitative research
Quantitative research
Stakeholder management
Facilitation
Storytelling
Research roadmaps
Synthesis
AI synthesis
Research enablement
Financial services knowledge

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Benefits starting on day one

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Design Research
Service Design
Strategic Discovery
Systems Thinking
Financial Services
Stakeholder Management
Research Roadmaps
AI Synthesis
Qualitative Methods
Quantitative Methods
Facilitation
Storytelling
Research Governance
Customer Journeys
Product Strategy
Evidence Synthesis
Growth Mindset
Digital Transformation
Research Repositories

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