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Added 11 mins ago
DL
Quality Operations Supervisor
Domain Logistics
Guelph, ON
- $60,000 to $70,000 CAD / year
- Full-time
Partner with client QA, site Inbound Compliance team and destruction service providers to manage chain‑of‑custody requirements for product destruction to support regulatory reporting and…
Added 11 mins ago
RP
Operations Supervisor - Nights
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Operations Supervisor to oversee night operations across multiple client sites, with a strong focus on employee performance, workplace safety, and operational…
Added 11 mins ago
MR
Senior Project Manager
MPA Recruitment
Moncton, NB
- Full-time
…million to upwards of $300 million - while working closely with client groups and subcontractors and acting as an integral part of the clients projects…
Added 12 mins ago
H
Medical Secretary - Outreach
HealthCaringKW
Kitchener, ON
- Full-time
The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a…
Added 12 mins ago
CU
Account Coordinator
CHEIL USA
Mississauga, ON
- $45,000 to $50,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 26 mins ago
S
System Architect
SLMCON
Canada
- Full-time
…developers, and maintaining architectural integrity across complex client…
Added 26 mins ago
O
Dealer Relations Coordinator
OPENLANE
Paradise, NL
- Full-time
Customer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC…
Added 26 mins ago
I
Représentant(e) de Ventes Pharmaceutique / Pharmaceutical Sales Representative
Impres
Montreal, QC
- Full-time
Added 26 mins ago
CC
Christmas Share Intake Worker
Chilliwack Community Services
Chilliwack, BC
- $24.34 CAD / hour
- Internship
…maintains program records, supports duplicate screening and client follow-up, and provides intake support on distribution…
Added 28 mins ago
B
Manager, Media Partnerships
BMO
Toronto, ON · YNG
- Full-time
Consultative Selling: Match client needs with Blue Rewards Media's unique first party data-driven media channels, positioning the program as an essential commerce media partner for your…
Added 28 mins ago
B
Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
…strategic project leadership to drive deposit growth, enhance client and advisor experiences, and support the overall success of the…
Added 28 mins ago
Business Advisor - Orillia, Gravenhurst, Parry Sound Area, ON
Scotiabank
Bracebridge, ON
Partner with fellow advisors to create a customer centric environment
Added 28 mins ago
Business Advisor-Carrefour Saint-Hubert, QC
Scotiabank
Longueuil, QC · Saint-hubert, QC
Partner with fellow advisors to create a customer centric environment
Added 28 mins ago
CI
Client Services Coordinator, Bilingual
Centah Inc
Remote, Canada
- Full-time
- Remote
…Canada. We’re more than a software provider - we’re an end-to-end partner to make your home service program run smarter and more…
Added 28 mins ago
HI
Client Care Representative - Auto Insurance Trainee
HUB International
Williams Lake, BC
- Full-time
…individuals and businesses protect what matters most. When you partner with HUB, you're joining a vast network of insurance, risk, employee benefits, retirement, and wealth management…
Added 28 mins ago
RE
Project Manager
Rising Edge Group
Calgary, AB
- Full-time
…America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and…
Added 28 mins ago
RE
Project Manager
Rising Edge Group
Kelowna, BC
- Full-time
…America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and…
Added 28 mins ago
RE
Project Manager
Rising Edge Group
Regina, SK
- Full-time
…America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and…
Added 28 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, Alberta
- Full-time
…America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and industrial sectors to design, build, and…
Added 28 mins ago
Financial Services Specialist
Government of Alberta
AB
…vulnerable Albertans, minors, and estates by helping safeguard client assets and liabilities through strong financial controls, sound judgment and legislative…
Added 43 mins ago
M(
Marketing Events Coordinator
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
…regional events, user meetups, brand activations, and our flagship client-facing conference, with a mentor on the team to help you grow into owning bigger pieces of…
Added 43 mins ago
RB
Lead Data Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Partner with Platform/SRE on SLIs/SLOs, capacity planning, and platform standardization across squads.
Added 43 mins ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
Partner with Engineering, Product Management, Cloud Operations, Professional Services, Sales, and other support teams to advance critical investigations, defects, enhancement requests, and…
Added 57 mins ago
AG
Victim/Witness Services Worker - Bilingual (English/French)
Attorney General | Procureur général
L'Orignal, ON
- Temporary
…complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal…
Added 57 mins ago
P
Architecte d’infrastructure avant la vente, surveillance des patients en milieu hospitalier (Est du Canada et Québec)/Pre-Sales Infrastructure Architect
Philips
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
…sur la compréhension des objectifs et du flux de travail du client et il leur fournira des recommandations sur la façon dont les produits Philips peuvent les aider à fournir des soins aux…

Scotiabank

Lead User Experience Researcher

Toronto, ON, M5A 3X5, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 20, 2026
Experience: 7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275460

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency across our research practice, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation. 
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors. 
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed. 
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions. 
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities. 
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations. 
Build and influence research roadmaps, helping teams prioritize the highest-value questions. 
Connect client evidence to business outcomes, investment decisions, and strategic priorities.
Advance the maturity of the research practice by evolving methods, standards, governance, and ways of working.

Research Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team 
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast. 
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role. 
Experience in financial services, regulated industries, or adjacent complex service environments is preferred. 
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction. 
Proven ability to influence senior leaders, shape strategic decisions, and drive action through research.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting. 
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills. 
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Lead UX Researcher will drive discovery research for complex, ambiguous challenges and connect client evidence to business outcomes. They will also lead research enablement by managing tools, AI synthesis, and coaching teams to maintain high research standards.

Requirements

Candidates must have 7+ years of experience in UX research, design research, or strategy roles, with a preference for experience in financial services. Strong skills in systems thinking, stakeholder influence, and translating complex evidence into strategic insights are required.

Skills

UX research
Design research
Service design
Strategic discovery
Systems thinking
Qualitative research
Quantitative research
Stakeholder management
Facilitation
Storytelling
Research roadmaps
Synthesis
AI synthesis
Research enablement
Financial services knowledge

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Benefits starting on day one

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Design Research
Service Design
Strategic Discovery
Systems Thinking
Financial Services
Stakeholder Management
Research Roadmaps
AI Synthesis
Qualitative Methods
Quantitative Methods
Facilitation
Storytelling
Research Governance
Customer Journeys
Product Strategy
Evidence Synthesis
Growth Mindset
Digital Transformation
Research Repositories

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