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Added 3 hours ago
RR
Head of Artificial Intelligence
Red Rover Recruitment
Toronto, ON
- $120,000 to $200,000 CAD / year
- Full-time
Added 5 hours ago
UH
Postdoctoral Researcher
University Health Network
Toronto, ON
- Full-time
Mentorship from senior faculty with strong track records in Nature/Science-family publications and competitive grant funding
Added 1 day ago
TU
Director, Innovation, Office of the Vice-Principal Research and Innovation
The University of British Columbia
Kelowna, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…inter- and cross-disciplinary research. This position is a senior leadership role responsible for building and leading innovation, entrepreneurship, and industry partnership activity on the…
Added 1 day ago
UO
Director, Innovation, Office of the Vice-Principal Research and Innovation
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…inter- and cross-disciplinary research. This position is a senior leadership role responsible for building and leading innovation, entrepreneurship, and industry partnership activity on the…
Added 1 day ago
EZ
CFO and Audit Chair Practice Researcher, Executive Search
Egon Zehnder
Montreal, QC
- Full-time
We are seeking a highly motivated and proactive Senior Business Analyst to join our Research team serving North America based in Montreal. In this fast-paced role, the Senior Business…
Added 1 day ago
EZ
CFO and Audit Chair Practice Researcher, Executive Search
Egon Zehnder
Remote, Canada
- Full-time
- Remote
We are seeking a highly motivated and proactive Senior Business Analyst to join our Research team serving North America based in Montreal. In this fast-paced role, the Senior Business…
Added 1 day ago
P
UX Researcher
Priceline
Toronto, ON
- Full-time
As a UX Researcher on Priceline’s Product team, you will be an experienced UX research practitioner who is compassionate, curious, collaborative, flexible, and able to think strategically.…
Added 1 day ago
BH
Member of Technical Staff
Beacon Holdings
Toronto, ON
- Full-time
Members of Technical Staff (MTS) are the senior engineers who build the platform that everything else at Beacon runs on. You will own a piece of the core stack end-to-end: design,…
Added 1 day ago
UO
Director, Commercialization Disclosure Office, VP Research
University of Calgary
Calgary, AB
- Full-time
Reporting to the Senior Director, Vice-President Research (VPR) Operations, the Director, CDO, will help launch the CDO and is accountable for ensuring that University researchers have a…
Added 1 day ago
ED
Manager, Sector Research -EN 919
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Remain a hands-on researcher by leading selected high-priority studies on firms, Canadian sector and subsector ecosystems, competitive dynamics, technologies, and domestic and global value…
Added 1 day ago
ED
Manager, Sector Research -EN 919
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
Remain a hands-on researcher by leading selected high-priority studies on firms, Canadian sector and subsector ecosystems, competitive dynamics, technologies, and domestic and global value…
Added 1 day ago
T
Senior AI Researcher
TEEMA
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
Added 2 days ago
L
Senior System Test Engineer
LanceDB
Canada
- Full-time
…LanceDB is the AI-native Multimodal Lakehouse: one system where a researcher curates petabytes of video, audio, and every signal derived from them with a few lines of Python, and the next…
Added 2 days ago
UO
Agriculture Extension Specialist, Simpson Centre for Food and Agricultural Policy
University of Calgary
Calgary, AB
- Part-time
Reporting to the Centre Director, this position is a senior researcher role contributing to the research and translation of the Simpson Centre's Agricultural Literacy Program for Healthier…
Added 2 days ago
B
Senior User Experience Researcher
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 3 days ago
P
Senior Software Engineer, Test
Providius
Hamilton, ON
- $100,000 to $130,000 CAD / year
- Full-time
Providius is looking for an experienced Senior Software Engineer, Test to help us build stronger, faster, and more reliable ways of validating complex software systems.
Added 3 days ago
DI
Senior Manager, Insights
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the Analyst and Manager on their team, the Senior Manager provides essential support to their team to help execute and deliver client projects. The Senior Manager has…
Added 3 days ago
P
Senior Software Engineer, Test
Providius
Hamilton, ON
- Full-time
Providius is looking for an experienced Senior Software Engineer, Test to help us build stronger, faster, and more reliable ways of validating complex software systems.
Added 3 days ago
HT
Intern Researcher- Audio, Speech & Acoustic AI
Huawei Technologies Canada Co., Ltd.
Markham, ON
- Internship
Huawei Canada has an immediate 12-month internship opening for a Researcher
Added 3 days ago
XT
Quantitative Researcher
XFactor Talent
Canada
- Full-time
We are seeking an experienced Quantitative Researcher to support customer, product, and
Added 4 days ago
X
Quantum Scientist - Compilation
Xanadu
Toronto, ON
- Full-time
…with millions of physical qubits. As a quantum compilation researcher, you will be part of Xanadu’s software and algorithms group, working with our team of scientists and developers to…
Added 7 days ago
Manager, Research Services, Ethics and Compliance
George Brown Polytechnic
Toronto, ON
Maintain strong working relationships with senior leaders, researchers, research institutes, academic faculties, administrative departments, funders, government agencies, professional…
Added 7 days ago
MU
Strategic Initiatives Analyst
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
…team and collaborates closely with Associate Directors and Senior Advisors. Due to the complexity of the various portfolios that fall within the unit’s mandate, the incumbent must function…
Added 7 days ago
Experience Researcher, PLG
Asana
Vancouver, BC
…improve products and services once they’ve rolled out. As a Senior Experience Researcher, you will be a strategic partner who not only executes high-impact research but also shapes the…
Added 8 days ago
Player Experience, Research II
Electronic Arts
Vancouver, BC
We are looking for a Player Experience (PX) Researcher to join our team, with a focus on enhancing the player experience in Apex Legends. In this role, you will act as a strategic research…

Scotiabank

Lead User Experience Researcher

Toronto, ON, M5A 3X5, Canada

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Job details

Apply by: Oct 20, 2026
Experience: 7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275460

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency across our research practice, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation. 
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors. 
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed. 
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions. 
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities. 
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations. 
Build and influence research roadmaps, helping teams prioritize the highest-value questions. 
Connect client evidence to business outcomes, investment decisions, and strategic priorities.
Advance the maturity of the research practice by evolving methods, standards, governance, and ways of working.

Research Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team 
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast. 
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role. 
Experience in financial services, regulated industries, or adjacent complex service environments is preferred. 
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction. 
Proven ability to influence senior leaders, shape strategic decisions, and drive action through research.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting. 
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills. 
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Lead UX Researcher will drive discovery research for complex, ambiguous challenges and connect client evidence to business outcomes. They will also lead research enablement by managing tools, AI synthesis, and coaching teams to maintain high research standards.

Requirements

Candidates must have 7+ years of experience in UX research, design research, or strategy roles, with a preference for experience in financial services. Strong skills in systems thinking, stakeholder influence, and translating complex evidence into strategic insights are required.

Skills

UX research
Design research
Service design
Strategic discovery
Systems thinking
Qualitative research
Quantitative research
Stakeholder management
Facilitation
Storytelling
Research roadmaps
Synthesis
AI synthesis
Research enablement
Financial services knowledge

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Benefits starting on day one

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Design Research
Service Design
Strategic Discovery
Systems Thinking
Financial Services
Stakeholder Management
Research Roadmaps
AI Synthesis
Qualitative Methods
Quantitative Methods
Facilitation
Storytelling
Research Governance
Customer Journeys
Product Strategy
Evidence Synthesis
Growth Mindset
Digital Transformation
Research Repositories

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