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Added 4 mins ago
Senior Product Manager
Questrade Financial Group
Toronto, ON
The Senior Product Manager (Sr. PM) is a strategic leader who oversees an entire product entity or a collection of high-impact product areas. Reporting directly to the Group Product…
Added 4 mins ago
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Senior Manager, IT Risk and Controls
RBC
Toronto, ON
- Full-time
Excellent written & verbal communication skills, with the ability to convey complex technical concepts to general IT and business managers
Added 4 mins ago
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Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
Senior Manager – CNB Treasury Management Integration Services will lead a team of engineers, plan technical projects, collaborate with business partners, bridge the gap between business…
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ERP Lead, Global Finance ERP Platform
RBC
Toronto, ON
- Full-time
ERP Lead, Global ERP Platform will play a critical role in the successful implementation and management of a cloud-based, greenfield enterprise-wide Finance ERP platform. This position is…
Added 4 mins ago
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Senior Director, CFO Controls Office
RBC
Toronto, ON
- Full-time
Design and oversee an enhanced regulatory compliance monitoring and reporting program for senior executives; manage quality assurance of documentation and testing standards aligned to RBC…
Added 4 mins ago
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Senior Analyst, IT Risk Analytics & Reporting (Global Security)
RBC
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 4 mins ago
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Senior Associate-Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
As a Senior Associate-Financial Crime and AML, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 4 mins ago
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Design fit-for-purpose engagement approaches, workplans and testing procedures for AML program effectiveness reviews, regulatory readiness assessments, AML program builds and other…
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Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
Added 16 mins ago
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Career Opportunities: Geologist, Mine (1490)
Equinox Gold Corp.
Grand Falls-Windsor, NL
- Full-time
Reporting to the Senior Mine Resource Geologist, the Mine Geologist will assist in the design and execution of geological tasks related to the day to day operation of the open pit mine.
Added 20 mins ago
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Intermediate Civil Designer
Stantec
Saskatoon, SK
- Full-time
…recently is the Saskatchewan Ministry of Highways, Stimulus Program, where our team served as Owner’s Engineer and provided program management for a road improvement program worth over…
Added 20 mins ago
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Senior Full Stack Java Developer
Citi
Mississauga, ON
- Full-time
Citi is looking for a Senior Full Stack Developer to join the Oracle Ledger Program, where you will build and maintain the common services and user interfaces that underpin critical…
Added 35 mins ago
Project Manager II (SAP Focused)
Halton Region
Oakville, ON
Develop and deliver project status update presentations to senior management and steering committees
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Project Manager, Private Equity and M&A Advisory
HUB International
Calgary, AB
- Full-time
…services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North…
Added 35 mins ago
Senior Disaster Recovery Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Senior Disaster Recovery (DR) Analyst to manage, configure, and test our recovery capabilities across both on-premises and cloud environments. You will play a key role in…
Added 35 mins ago
Executive Director, Financial Services
Government of Alberta
AB
…planning and implementation of all ministry- specific fiscal management activities including budgeting, planning, reporting, accounting, governance, compliance, and internal controls. You…
Added 35 mins ago
Senior Electrical Engineer
Cyclic Materials Inc.
Toronto, ON
We are seeking an experienced Senior Electrical Engineer to lead and support electrical engineering efforts for our recycling operations. Reporting to the SME Electrical Engineering, you…
Added 46 mins ago
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PS Sub-Contractor Analyst, Engineering Program Management - Avionics
Bombardier
Dorval, QC
- Contract
present project schedules, business cases and updates at regular reviews with senior management;
Added 46 mins ago
MC
SAP Solution Architect – Integrated Toolchain (35774)
Myticas Consulting
Toronto, ON
- Contract
Strong stakeholder management and technical leadership skills.
Added 46 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
The Senior Quality Management System (QMS) Quality Engineer is a technical leader responsible for maintaining, improving, and ensuring the effectiveness of the Company's Quality Management…
Added 46 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
We are seeking an accomplished Program Chief Engineer to serve as a senior technical authority across complex spacecraft and satellite programs.
Added 46 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 46 mins ago
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Senior Engineer, Maintenance
Glencore
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Provide leadership and technical support to site warranty program; interfacing with OEM's and Vendors to understand root cause and resolve claims
Added 46 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 46 mins ago
CM
Senior Electrical Engineer
Cyclic Materials
Toronto, ON
- Full-time
We are seeking an experienced Senior Electrical Engineer to lead and support electrical engineering efforts for our recycling operations. Reporting to the SME Electrical Engineering, you…

Scotiabank

Lead User Experience Researcher

Toronto, ON, M5A 3X5, Canada

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Job details

Apply by: Oct 20, 2026
Experience: 7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275460

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Lead User Experience (UX) Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. You will both drive efficiency across our research practice, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation. 
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors. 
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed. 
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions. 
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities. 
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations. 
Build and influence research roadmaps, helping teams prioritize the highest-value questions. 
Connect client evidence to business outcomes, investment decisions, and strategic priorities.
Advance the maturity of the research practice by evolving methods, standards, governance, and ways of working.

Research Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team 
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast. 
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

7+ years of experience in UX research, design research, service design, or an adjacent insight or strategy role. 
Experience in financial services, regulated industries, or adjacent complex service environments is preferred. 
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction. 
Proven ability to influence senior leaders, shape strategic decisions, and drive action through research.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting. 
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills. 
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Lead UX Researcher will drive discovery research for complex, ambiguous challenges and connect client evidence to business outcomes. They will also lead research enablement by managing tools, AI synthesis, and coaching teams to maintain high research standards.

Requirements

Candidates must have 7+ years of experience in UX research, design research, or strategy roles, with a preference for experience in financial services. Strong skills in systems thinking, stakeholder influence, and translating complex evidence into strategic insights are required.

Skills

UX research
Design research
Service design
Strategic discovery
Systems thinking
Qualitative research
Quantitative research
Stakeholder management
Facilitation
Storytelling
Research roadmaps
Synthesis
AI synthesis
Research enablement
Financial services knowledge

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Benefits starting on day one

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Design Research
Service Design
Strategic Discovery
Systems Thinking
Financial Services
Stakeholder Management
Research Roadmaps
AI Synthesis
Qualitative Methods
Quantitative Methods
Facilitation
Storytelling
Research Governance
Customer Journeys
Product Strategy
Evidence Synthesis
Growth Mindset
Digital Transformation
Research Repositories

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