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Added 4 mins ago
FT
Automotive Technician, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Diagnosing the cause of any malfunction on a customer’s vehicle
Added 18 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
EC
Run Specialist
Enroute Cycling
Richmond, BC
- Full-time
The Run Specialist is the running expert on our ENROUTE.RUN floor in Richmond. You will fit runners with the right footwear, run gait analysis, and offer informed guidance on shoes,…
Added 1 hour ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
…sold by them and taking care of them with one of the highest customer service scores in…
Added 1 hour ago
A
Norton Brand Ambassador
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Terrebonne, QC
- Part-time
Elevate the customer experience by maintaining merchandising standards of all products and displays.
Added 1 hour ago
A
Samsung Sr. Specialist I, Sr. Specialist, Sales Ops and Planning (Sales)
Acosta
Mississauga, ON
- Full-time
The incumbent will provide ongoing support to the Sales team of the Home Entertainment Division, facilitating execution of strategy and tactics through rigorous planning, auditing and…
Added 1 hour ago
FA
Maintenance Control Supervisor
Flair Airlines Ltd.
Toronto, ON
- Full-time
Monitor MCC workload and operational priorities, providing direct support and assuming MCC Controller or MCC Specialist responsibilities when required to maintain continuity of the…
Added 1 hour ago
ME
Full Time Inventory Specialist - Whistler
Mountain Equipment Company
Whistler, BC
- $20.4 to $23 CAD / hour
- Full-time
The Inventory Specialist role is a frontline position that is focused on driving inventory excellence and customer service. The position works to improve in-store inventory accuracy by…
Added 1 hour ago
WL
Application Specialist
Wainbee Limited
Saguenay, QC
- Full-time
Build strong customer relationships by providing technical expertise and application support
Added 1 hour ago
WL
Application Specialist
Wainbee Limited
Pointe-Claire, QC
- Full-time
Build strong customer relationships by providing technicalexpertiseand application support
Added 2 hours ago
Data Governance Specialist
Mariner
NS
We are building a talent pipeline for upcoming Data Governance Specialist opportunities for enterprise clients across various industries. This role will be responsible for establishing and…
Added 2 hours ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;
Added 2 hours ago
PA
Specialist, Training and Content
Porter Airlines Inc.
Toronto, ON
- Full-time
As a Specialist, Training & Content, you will play an important role in helping our Customer Support team build the knowledge, skills and confidence needed to deliver exceptional service to…
Added 3 hours ago
S
Investment & Personal Banking Specialist - Laval Est/440, Laval, Qc
Scotiabank
Laval, QC
- Full-time
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 3 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 3 hours ago
MH
Senior Mortgage Specialist
Multi-Prets Hypotheques (Mortgage)
Montreal, QC
- Full-time
Excellent Customer Service skills, with a commitment to delivering transparent, respectful, and professional client support.
Added 4 hours ago
FC
Banking Specialist, Not-For-Profit & Emerging Brands
FirstOntario Credit Union
Hamilton, ON
- Full-time
As the Banking Specialist, Not-for-Profit and Emerging Brands, this role will be FirstOntario's dedicated relationship banker for community organizations, charities, social service…
Added 4 hours ago
WA
Accessories Specialist
Wood Automotive Group
Calgary, AB
- Full-time
…years, is offering an exciting opportunity for an Accessories Specialist to join our Okotoks Ford Lincoln…
Added 4 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 4 hours ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
Help deepen our understanding of members and clients via data analysis and valorization to support strategic decision-making, while developing visualization reports and making…
Added 4 hours ago
C
Associate Controls Specialist
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 4 hours ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…
Added 4 hours ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…

Scotiabank

Learning Experience Designer

Toronto, ON, M5C 2W1, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 17, 2026
Posting language: English
Posted: Jul 16, 2026

Original job description

Requisition ID: 268014

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Front-Line teams across the Client Experience Centers, Virtual and Retail Branch channels by designing and developing learning content that supports the organization’s service, capability‑building, and experience‑enhancement strategies. Ensures all deliverables are created and maintained in alignment with governing regulations, audit protocols, internal policies, and established standards.

As a Specialist, Learning Experience Designer, you will be responsible for developing learning content based on established learning frameworks

Is this role right for you? In this role, you will:

Understand and deliver a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Accountable for executing change requests for updated and new training content (including, but not limited to version accuracy, request requirements, document review for formatting and language standards, etc.).
Develop or advise the overall framework, design, strategy of courses, ensuring alignment with learning needs and service level agreements.
Perform all ADDIE Model tasks from start to finish when developing content.
Assist with the creation of facilitation decks.
Champion usability and accessibility of learning material by utilizing digital creation knowledge to develop accessible digital learning content.
Maintain learning programs to ensure up-to-date learning content, friendly usability, troubleshooting technical issues, etc. Provides end-user support and resolves low risk inquiries and concerns. Collaborates with the Learning Delivery team to execute courses and maintain existing learning programs.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Post-secondary education in Business, Digital Communications, or Adult Learning is an asset
Previous experience as an Instructional Designer or Learning Experience Design role
Advanced knowledge of Articulate Storyline, and/or other eLearning software
Advanced knowledge of Camtasia and/or Snagit as video editing software
Advanced knowledge of developing Accessibility according to AODA standard
Previous experience in Learning Management Systems
Previous experience in designing and developing digital learning content preferred
Web/ HTML Design is an asset

Working Conditions

Work in a standard office-based environment
The incumbent must work under tight deadlines, conflicting priorities and changing project requirements
Must be able to react quickly to resolve problems and work overtime on many occasions to meet project deadlines

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Learning Experience Designer develops and maintains learning content for front-line teams using the ADDIE model to support service and capability-building strategies. They are responsible for ensuring all deliverables align with regulatory standards, accessibility requirements, and internal policies.

Requirements

Candidates should have previous experience in instructional design or learning experience roles and advanced proficiency in eLearning software like Articulate Storyline and video editing tools. A post-secondary education in Business, Digital Communications, or Adult Learning is considered an asset.

Skills

Instructional Design
Learning Experience Design
Articulate Storyline
Camtasia
Snagit
ADDIE Model
Accessibility
AODA Standard
Learning Management Systems
Digital Learning Content
HTML
Web Design
Facilitation
Technical Troubleshooting
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Learning Experience Designer
Instructional Design
ADDIE Model
Articulate Storyline
Camtasia
Snagit
AODA
Accessibility
Learning Management Systems
HTML
Web Design
Digital Learning
Change Requests
Facilitation
Customer Experience
Banking
Compliance
Risk Management
Adult Learning
Business
Digital Communications
Operational Controls
Service Level Agreements
Technical Support
Content Development

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