Jobs in Canada

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Added 13 mins ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
Here, relationships come first. We celebrate wins together, support each other through challenges, and take pride in doing meaningful work that makes a difference.
Added 14 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 14 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Liaising with operations and purchasing personnel while entering orders;
Added 14 mins ago
TH
Chef(fe) Caissier(ère) (Temps partiel)
The Home Depot
Quebec, QC
- Part-time
Added 14 mins ago
MC
Specialist, Distribution (Bilingual FR/EN) (18-Month Contract)
Mazda Canada Inc
Richmond Hill, ON
- Full-time
…office will be on a hybrid work arrangement and reporting to the Manager, Sales & Fleet Operations. The incumbent plays an important role in supporting our Retailer partners, regional…
Added 14 mins ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Edmonton, AB
- Full-time
Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Added 14 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 14 mins ago
MI
Journeyman Millwright (Midnights)
Means Industries
London, ON
- Full-time
Must have knowledge of pneumatics, hydraulics, and basic electrical including reading/interpreting drawings and blue prints · Must have knowledge of stamping presses and related machinery
Added 14 mins ago
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
The Manager, Advisor Excellence, contributes to the overall success of the Advisor Excellence Team in Business Banking, ensuring specific individual goals, plans, and initiatives are…
Added 14 mins ago
Trader - Multi Asset (1832 Asset Management)
Scotiabank
Toronto, ON
…providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions, foundations, endowments and…
Added 14 mins ago
BT
Corporate Services Assistant
Bison Transport
Winnipeg, MB
- Full-time
…data within spreadsheets. You will also provide front-line support through regular interaction with Drivers, Operators, and internal departments to ensure efficient operations and a high…
Added 14 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Vancouver, BC
- Full-time
…internal systems. We focus on the design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology…
Added 14 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
…internal systems. We focus on the design, documentation, and operations of controls around the financial reporting process, including financial business process and Information Technology…
Added 14 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 28 mins ago
LT
AEM Content Operations Lead with Content Center of Excellence
Lorven Technologies Inc.
Canada
- Contract
Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 28 mins ago
S
Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
…listens to its people, moves quickly, and builds structure to support growth - not bureaucracy for its own…
Added 28 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
Support investment advisors in providing superior customer service and be available to meet client requests
Added 28 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 28 mins ago
E
Management Trainee
Enterprise
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 28 mins ago
OP
Business Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Brampton, ON
- $75,143 to $105,055 CAD / year
- Full-time
Join the Roy McMurtry Youth Centre as a Business Manager and play a pivotal role in supporting one of Ontario's leading youth justice facilities. In this dynamic leadership position, you…
Added 28 mins ago
E
Management Trainee
Enterprise
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 28 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 28 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
GreenTee Country Club Westwood Plateau is seeking an experienced General Manager to lead all aspects of club operations and guide the club's continued development.

Scotiabank

Manager, Advisor Excellence, Business Banking - Toronto

Toronto, ON, M5C 2W1, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Experience: 2 years relevant work experience in a Business Banking environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278974

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking

Purpose

The Manager, Advisor Excellence, contributes to the overall success of the Advisor Excellence Team in Business Banking, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Manager, Advisor Excellence, contributes to the development and implementation of multi-segmented multi-channel training plans to support Business Banking’s achievement of strategic objectives. Collaborating with key stakeholders, the incumbent will be the primary conduit for the execution of advisor facing development initiatives and will play a key support role in developing training resources designed to improve Business Banking advisor effectiveness. This will include conducting needs analysis, supporting the design of learning programs, evaluating learning, and tracking/reporting results.

In addition, the role will work closely with Business Banking team members to gather the various inputs required to develop and prepare business updates/dashboards used to communicate progress of effectiveness initiatives to senior management, business partners, and the Business Banking salesforce.

Accountabilities

Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Training and Development

Supports the Senior Manager in the identification of training plans by staying aligned with business line objectives, consulting with internal stakeholders, and leveraging metrics & business data.
Supports the Senior Manager in the design and development of education solutions by identifying requirements, program design & materials, coordinating stakeholders demands and demonstrating flexibility within the business line demands.
Delivers the programs within established timelines without compromising quality and experience.
Develops productive relationships with various internal partners, vendors and project managers to better understand emerging trends that will impact advisor excellence.
Supports the implementation of approved projects to ensure that business goals are met, knowledge is transferred to others and business risk is managed.

Workforce Optimization

Supports the Senior Manager by managing assigned projects related to the implementation of new tools, processes, enhancements, and activities to improve customer service, selling effectiveness, advice effectiveness, capacity and customer satisfaction.
Provides effective change management support to advisors by ensuring communications and training programs contain clear content and address obstacles/challenges experienced through the evolution of the Business Banking strategy.
Coordinates feedback related to communication/training from front line sales, support staff, and external contacts including clients to identify best practices, drivers of business success and client satisfaction, barriers to effective service and advice, and sharing with management.
Manages the inventory of Business Banking sales tools and resources, always ensuring their performance and availability supports the delivery of excellent customer experiences.

Customer Experience Research, Measurement and Reporting

Consolidates and communicates cPulse results to senior management as a basis to drive continuous improvement in sales and service.
Conducts evaluations, develops reporting metrics, assesses ROI and prepares reports that include recommendations for future systems and training enhancements.
Manages test environments, such as pilots, by conducting reviews and analyzing employee and client reactions to changes in the customer experience or associated advice and service processes.
Provides recommendations for national implementation based on testing results.
Works directly with internal/external partners to develop and maintain resources for the different Business Banking related internal resources e.g. Intralink, RCfB
Ensures Business Banking-related information published internally and externally (e.g. scotiabank.com, Viva Engage, RCfb) is current, relevant, and presented in a user-friendly format.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team.

Primary Manager: Senior Manager, Advisor Excellence

Direct Reports: None

Dimensions:

Canadian Retail Business Banking
Supporting customer facing Business Banking advisors ~ 750
Working under the direction of the Senior Manager, Advisor Excellence, the incumbent is expected to function independently on a defined task, while ensuring management is kept informed and that problems and issues are escalated appropriately.
High degree of interdependency with multiple stakeholders and subject matter experts.

Under the direction of the Senior Manager, must respond to immediate, ad hoc requests from management and senior management.

Education / Experience / Other Information

Educational Experience:

Post-secondary degree in related discipline or equivalent experience.

Work Experience:

2 years relevant work experience in a Business Banking environment.
Experience in learning and development would be an asset

Functional Competencies:

Excellent understanding and knowledge of the Business Banking segment, including policies and processes, servicing model, sales force, and products.
Thorough knowledge of Canadian Banking strategy and business objectives.
Strong communication skills with a focus on writing and editorial competence
Excellent understanding of the Bank’s informal/formal organization structure from both EO and field perspectives.
Knowledge of project planning and tracking techniques.

Advanced knowledge of Microsoft Office Suite including spreadsheet functions and analytics

Work Experience:

Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Develop and deliver training and advisor development initiatives, coordinating with stakeholders to improve Business Banking advisors’ effectiveness, customer service, and sales outcomes. Evaluate programs and pilots, analyze customer and employee feedback, maintain sales resources, and report results and recommendations to management.

Requirements

Requires a post-secondary degree in a related discipline or equivalent experience, plus two years of relevant experience in a Business Banking environment; learning and development experience is an asset. Candidates should understand Business Banking products, policies, processes, and strategy, and have strong communication, project planning, analytical, and Microsoft Office skills.

Skills

Business Banking
Learning And Development
Training Program Design
Needs Analysis
Project Management
Change Management
Stakeholder Collaboration
Business Reporting
Data Analysis
Sales Effectiveness
Communication
Editorial Writing
Microsoft Office
Risk Management
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Canadian Banking
Advisor Excellence
Learning And Development
Training Plans
Needs Analysis
Learning Program Design
Training Materials
Workforce Optimization
Change Management
Sales Effectiveness
Customer Experience
cPulse
Pilot Testing
ROI Measurement
Business Dashboards
Metrics And Reporting
Microsoft Office Suite
Spreadsheet Functions
Project Planning
Sales Tools And Resources
Operational Risk Management
Regulatory Compliance
AML/ATF
Business Conduct

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Work requirements

Jobs in Canada