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Added 17 mins ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Pharmaceutical Sciences Building (PHRM)
- $4,576 to $4,808 CAD / month
- Full-time
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist…
Added 31 mins ago
PC
External Audit Manager (Bilingual FR/EN)
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Montreal, QC
- Full-time
As an External Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
Act as the key point of contact and relationship manager for ivari with our TPA.
Added 1 hour ago
B
Mortgage Specialist
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Vaughan, ON
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
A&
Core Tax Incentives Manager – Technical
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Vancouver, BC
- Full-time
…take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and…
Added 1 hour ago
DD
The Shoe Co. - Store Manager
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- Full-time
As a Store Manager at The Shoe Co., you will report to the District Manager and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 1 hour ago
K
Manager, Government Solutions
KPMG
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- Full-time
Supporting client pursuits and proposal development with support from Senior Leadership, and working with KPMG leaders to develop thought leadership, white papers and other intellectual…
Added 1 hour ago
K
Manager, Government Solutions
KPMG
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- Full-time
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Added 2 hours ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
The Research Development Officer supports the research enterprise in the Institute for Quantum Computing (IQC), primarily by facilitating grant and award applications and student…
Added 2 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager is critical to the management and execution of processes within the entire CEE portfolio (Industry Relations, Student Faculty Relations, Centre for Career…
Added 2 hours ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Reporting to the Associate Dean (AD), Equity, Diversity, Inclusion & Student Empowerment (EDI&SE), the Administrative Manager (AM) is responsible for the oversight and management of all…
Added 2 hours ago
UO
Senior Manager, Research Contracts
University of Waterloo
Waterloo, ON
- Full-time
The Senior Manager, Research Contracts (SMRC) is responsible for negotiation of complex legal agreements governing contract research funded by industry or government departments. The SMRC…
Added 2 hours ago
UO
International Partnerships Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Liaises with Faculties, Academic Support Units, Research Institutes and Centres, Senior Leadership and Institutional offices to solicit cross-institutional input into the relationship…
Added 2 hours ago
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Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 2 hours ago
MI
CN - Director, Strategic Business Development
MSC Industrial Supply Co.
Mississauga, ON
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This position is responsible for leading the Canadian Sales, Solutions, and Strategic Business Development teams under the Managing Director. The Director drives sales growth, expands…
Added 2 hours ago
M
FOH Management - General Manager
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HT
Senior Financial Analyst - Corporate Accounting
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Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
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Financial Manager - PLM (Product Line Mgmt)
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- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
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Area General Manager (Construction)
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- $170,000 to $220,000 CAD / year
- Full-time
Our client is an established general contractor with a strong pipeline of work and is looking for an Area General Manager to lead its Manitoba office.
Added 2 hours ago
Solution Delivery Manager
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Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 2 hours ago
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Senior Growth Marketing Manager
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As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
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AC
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Added 2 hours ago
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Senior Mid-Market Account Manager
Jobgether
Canada
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Mid-Market Account Manager based in Canada.
Added 2 hours ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 2 hours ago
C
Software Application Developer
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Technical Skills – Must Have

Scotiabank

Manager, Advisor Excellence, Business Banking - Toronto

Toronto, ON, M5C 2W1, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Experience: 2 years relevant work experience in a Business Banking environment.
Posting language: English
Posted: Nov 10, 2026

Original job description

Requisition ID: 278974

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking

Purpose

The Manager, Advisor Excellence, contributes to the overall success of the Advisor Excellence Team in Business Banking, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Manager, Advisor Excellence, contributes to the development and implementation of multi-segmented multi-channel training plans to support Business Banking’s achievement of strategic objectives. Collaborating with key stakeholders, the incumbent will be the primary conduit for the execution of advisor facing development initiatives and will play a key support role in developing training resources designed to improve Business Banking advisor effectiveness. This will include conducting needs analysis, supporting the design of learning programs, evaluating learning, and tracking/reporting results.

In addition, the role will work closely with Business Banking team members to gather the various inputs required to develop and prepare business updates/dashboards used to communicate progress of effectiveness initiatives to senior management, business partners, and the Business Banking salesforce.

Accountabilities

Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Training and Development

Supports the Senior Manager in the identification of training plans by staying aligned with business line objectives, consulting with internal stakeholders, and leveraging metrics & business data.
Supports the Senior Manager in the design and development of education solutions by identifying requirements, program design & materials, coordinating stakeholders demands and demonstrating flexibility within the business line demands.
Delivers the programs within established timelines without compromising quality and experience.
Develops productive relationships with various internal partners, vendors and project managers to better understand emerging trends that will impact advisor excellence.
Supports the implementation of approved projects to ensure that business goals are met, knowledge is transferred to others and business risk is managed.

Workforce Optimization

Supports the Senior Manager by managing assigned projects related to the implementation of new tools, processes, enhancements, and activities to improve customer service, selling effectiveness, advice effectiveness, capacity and customer satisfaction.
Provides effective change management support to advisors by ensuring communications and training programs contain clear content and address obstacles/challenges experienced through the evolution of the Business Banking strategy.
Coordinates feedback related to communication/training from front line sales, support staff, and external contacts including clients to identify best practices, drivers of business success and client satisfaction, barriers to effective service and advice, and sharing with management.
Manages the inventory of Business Banking sales tools and resources, always ensuring their performance and availability supports the delivery of excellent customer experiences.

Customer Experience Research, Measurement and Reporting

Consolidates and communicates cPulse results to senior management as a basis to drive continuous improvement in sales and service.
Conducts evaluations, develops reporting metrics, assesses ROI and prepares reports that include recommendations for future systems and training enhancements.
Manages test environments, such as pilots, by conducting reviews and analyzing employee and client reactions to changes in the customer experience or associated advice and service processes.
Provides recommendations for national implementation based on testing results.
Works directly with internal/external partners to develop and maintain resources for the different Business Banking related internal resources e.g. Intralink, RCfB
Ensures Business Banking-related information published internally and externally (e.g. scotiabank.com, Viva Engage, RCfb) is current, relevant, and presented in a user-friendly format.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team.

Primary Manager: Senior Manager, Advisor Excellence

Direct Reports: None

Dimensions:

Canadian Retail Business Banking
Supporting customer facing Business Banking advisors ~ 750
Working under the direction of the Senior Manager, Advisor Excellence, the incumbent is expected to function independently on a defined task, while ensuring management is kept informed and that problems and issues are escalated appropriately.
High degree of interdependency with multiple stakeholders and subject matter experts.

Under the direction of the Senior Manager, must respond to immediate, ad hoc requests from management and senior management.

Education / Experience / Other Information

Educational Experience:

Post-secondary degree in related discipline or equivalent experience.

Work Experience:

2 years relevant work experience in a Business Banking environment.
Experience in learning and development would be an asset

Functional Competencies:

Excellent understanding and knowledge of the Business Banking segment, including policies and processes, servicing model, sales force, and products.
Thorough knowledge of Canadian Banking strategy and business objectives.
Strong communication skills with a focus on writing and editorial competence
Excellent understanding of the Bank’s informal/formal organization structure from both EO and field perspectives.
Knowledge of project planning and tracking techniques.

Advanced knowledge of Microsoft Office Suite including spreadsheet functions and analytics

Work Experience:

Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Develop and deliver training and advisor development initiatives, coordinating with stakeholders to improve Business Banking advisors’ effectiveness, customer service, and sales outcomes. Evaluate programs and pilots, analyze customer and employee feedback, maintain sales resources, and report results and recommendations to management.

Requirements

Requires a post-secondary degree in a related discipline or equivalent experience, plus two years of relevant experience in a Business Banking environment; learning and development experience is an asset. Candidates should understand Business Banking products, policies, processes, and strategy, and have strong communication, project planning, analytical, and Microsoft Office skills.

Skills

Business Banking
Learning And Development
Training Program Design
Needs Analysis
Project Management
Change Management
Stakeholder Collaboration
Business Reporting
Data Analysis
Sales Effectiveness
Communication
Editorial Writing
Microsoft Office
Risk Management
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Business Banking
Canadian Banking
Advisor Excellence
Learning And Development
Training Plans
Needs Analysis
Learning Program Design
Training Materials
Workforce Optimization
Change Management
Sales Effectiveness
Customer Experience
cPulse
Pilot Testing
ROI Measurement
Business Dashboards
Metrics And Reporting
Microsoft Office Suite
Spreadsheet Functions
Project Planning
Sales Tools And Resources
Operational Risk Management
Regulatory Compliance
AML/ATF
Business Conduct

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