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Added 9 mins ago
C&
Property Claims Adjuster
Crawford & Company
Thunder Bay, ON
- Full-time
…by telephone and correspondence. The candidate will direct field adjusters on a task basis. The candidate will participate in ensuring accurate recording, reporting, and presentation of…
Added 9 mins ago
CL
HR Generalist
Charger Logistics Inc.
Brampton, ON
- Full-time
Respond to employee and manager questions about policies, benefits, leaves and general HR matters.
Added 9 mins ago
RH
Marketing Manager
Robert Half
Oshawa, ON
- $85,000 to $95,000 CAD / year
- Full-time
…industry, is seeking an experienced Digital Marketing & eCommerce Manager to join their team in Oshawa,…
Added 9 mins ago
IG
Construction Project Manager
Insight Global
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Position Overview We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of…
Added 9 mins ago
MT
Logistics Sales Representative
MT Talent Solutions Inc.
Burlington, ON
- Full-time
…American logistics organization to find a Business Development Manager who is ready to grow a customer portfolio and build a rewarding career in…
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Housekeeping Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground,…
Added 9 mins ago
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EHS Specialist (Burnaby, BC – Hybrid)
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- $68,126 to $86,861 CAD / year
…out on H&S performance (metrics), conduct health and safety field visits, and manage stakeholder and vendor relationships. The successful candidate will be the main point of contact…
Added 9 mins ago
Practice Manager- Hôpital Vétérinaire Embrun Veterinary Hospital
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We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 9 mins ago
Senior Engineering Designer
Trench Group GmbH
Toronto, ON
Reporting to the Engineering Manager, the Senior Air Core Reactor Designer is a technical expert responsible for the design of Air-Core Coil products (air core reactors), covering…
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T
personal banker
TD
Kingston, ON
- Full-time
Post-Secondary or Undergraduate degree in related field is an asset
Added 9 mins ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 24 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
The Manager, Clinical Education is accountable for providing administrative leadership to the Clinical Education areas (years 3 and 4) of the UME program to ensure effective and efficient…
Added 24 mins ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
…organization is seeking a strategic, results-oriented General Manager to lead its manufacturing business unit and strengthen its overall commercial and operational…
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Section Manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
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Manager business enablement
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Montreal, QC
- Full-time
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 24 mins ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
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…defense procurement, and the defense industrial base. The Sales Manager will work closely with Product Management to connect market demand, operational concepts, product capabilities, and…
Added 38 mins ago
C
Project Manager - Survey / GIS - Anywhere in Canada
Cansel
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- Full-time
We are seeking a Project Manager (10+ years of experience) with a strong foundation in both GIS and surveying to support the delivery of complex geospatial and infrastructure projects…
Added 38 mins ago
MM
Interim Branch Manager (12 month contract)
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Toronto, ON
- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…
Added 38 mins ago
AS
AWS Cloud Architect
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Mississauga, ON
- $50 to $55 CAD / hour
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Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Added 38 mins ago
JG
AWS / API lead and Architect
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Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Added 38 mins ago
MP
Project Coordinator - High-rise Residential - Ottawa
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Ottawa, ON
- $75,000 to $95,000 CAD / year
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Reporting to the Senior Project Manager, the project co-ordinator will play a key role in coordinating trades, managing schedules and budgets, and supporting day-to-day project operations…
Added 38 mins ago
RC
Sales Specialist
Randstad Canada
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- Full-time
Based out of our Burlington office, this hybrid role combines office collaboration with regular field travel across your local territory. As this position involves conducting strategic…
Added 38 mins ago
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Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
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Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
As a Business Development / Site Acquisition Manager, you will play a critical role in expanding our parcel locker footprint by identifying, securing, and developing high-value locations…
Added 38 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
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- Full-time
…defense procurement, and the defense industrial base. The Sales Manager will work closely with Product Management to connect market demand, operational concepts, product capabilities, and…
Added 38 mins ago
CM
Sales Director - Culinary
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Vancouver, BC
- Full-time
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Scotiabank

Manager, Analytics

Toronto, ON, M5H 1H1, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Requisition ID: 274033

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Business Analytics Channels & Servicing Team partners with channel management and transformation stakeholders to deliver a comprehensive view of customer sales and service touchpoints across digital, branch, contact centre, ABM, and other assisted channels. This work influences how Scotiabank measures, improves, and transforms customer experiences across key journeys such as onboarding, investment management, service resolution, and cross-channel engagement.
The primary function of this role is to support cross-channel partners by prioritizing and managing analytics projects through the full project lifecycle and delivering high-impact analytical outputs, including dashboards, case studies, models, reusable data assets, and executive-ready insights that inform business decisions.
This is a high-visibility role for someone who enjoys combining technical analytics, business strategy, and clear communication. The successful candidate will be supported in performing complex analysis, translating findings into clear recommendations, and building trusted relationships with partners and senior leaders across different levels of technical expertise.

Is this role right for you? - In this role you will:

Analytics Project Management

In this role, you will work collaboratively with business partners to understand their needs, explore business problems, create analytics solutions, and share insights in ways that are clear, practical, and useful.
Manage projects through the full project lifecycle, including
Scope out projects by creating requirements, timelines, project scope, etc.
Create scalable analytical outputs, including new data sets, dashboards, reusable data assets, actionable insights, and deep-dive analytics that support business growth, transformation priorities, and improved customer outcomes.
Create artifacts, such as project plans, documentation, data lineage, metadata, metrics definitions etc.
Present analytical outputs using clear storytelling, compelling visuals, and practical recommendations that help business partners and senior stakeholders make informed decisions.
Build inclusive, cross-functional connections across data requests from diverse teams to reduce duplication, streamline priorities, and create shared value across channels and business partners.

2. Stakeholder Management

Act as a trusted analytics partner with Channel teams, including Digital, Branch, Contact Centre, ABM, and other key stakeholders, by listening to business needs, identifying opportunities, and recommending data-driven solutions.
Share findings and recommendations with senior leadership in scheduled and ad hoc forums, using clear visuals, slides, and storytelling to create understanding, invite discussion, and support informed decisions.
Engage in regular meetings with business lines and functional stakeholders to understand their priorities, share perspectives, and suggest data analysis or visualizations that help support business growth.
Collaborate with other Data, Technology, and Analytics partners
Promote data literacy with partners and key stakeholders by helping build shared understanding of available data, tools, and analytical approaches.
Encourage data-informed decision-making by making insights accessible, relevant, and actionable for a range of audiences.

What's in it for you?

Proactively suggest project ideas, data process improvements, or value opportunities
Investigate and become an expert in available data sources, determine how they can be transformed and interpreted for analysis, identify gaps, and develop action plans to address them.
Develop reusable and scalable data assets using business acumen, statistical methods, visualization techniques, and modern analytics tools.
Conduct analysis using descriptive or advanced techniques on massive volumes of structured and unstructured data to create actionable insights
Collaborate with business stakeholders and technical partners to establish trends, understand performance, identify opportunities for growth, and provide actionable insights
Develop analyses, reports, and insights that help partners make tactical, operational, and strategic decisions in support of business goals.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Education in Business, Computer Science, Computer/Software Engineering, Mathematics, Analytics, or a related field, or equivalent practical experience
Strong communication skills, with the ability to explain insights clearly to technical and non-technical audiences
End-to-end analytics experience, including exploring, cleaning, aggregating, and consolidating data; creating analytical outputs; synthesizing information in easy-to-understand formats; and communicating findings to business partners
Project management skills or experience coordinating work across multiple priorities, partners, or deliverables
Experience querying and working with large data sets, with exposure to an Enterprise Data Lake, Enterprise Data Warehouse, or Cloud environment considered an asset
Ability to manage the planning, processes, and coordination of multiple projects
Experience with data visualization tools such as Power BI, Looker, Tableau, Genie, or similar platforms
Experience with at least one programming or querying language, such as SQL, Python, R, SAS, BigQuery, or Databricks
Experience in banking, financial services, or another customer-focused industry
Experience in contact centre, branch, digital, or channel performance analytics
Experience building models, analytical frameworks, or decision-support tools

Working Conditions:

Work in a standard office-based environment; occasional non standard hours may be required to meet business or reporting deadlines.
Location: 44 King St West, Toronto
Hours: Monday - Friday, 9 am - 5 pm EST

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager, Analytics will lead the full project lifecycle for business analytics initiatives, delivering actionable insights and dashboards to support cross-channel customer experience improvements. They will act as a trusted partner to stakeholders, translating complex data findings into strategic recommendations that inform business decisions.

Requirements

Candidates should possess a degree in a quantitative field or equivalent experience, along with strong project management and communication skills. Proficiency in data querying languages, visualization tools, and experience within the financial services or customer-focused industries is required.

Skills

Project management
Data analysis
SQL
Python
R
SAS
Power BI
Tableau
Looker
Data visualization
Stakeholder management
Business strategy
Data storytelling
Financial services
BigQuery
Databricks

Visa sponsorship

Not detected in the job text

Keywords

Analytics
Project Management
Business Intelligence
Data Modeling
SQL
Python
R
SAS
Power BI
Tableau
Looker
BigQuery
Databricks
Data Lake
Data Warehouse
Financial Services
Banking
Customer Experience
Stakeholder Management
Data Visualization
Data Literacy
Strategic Planning
Operational Analysis
Channel Management
Digital Analytics
Branch Analytics
Contact Centre Analytics
Data Lineage
Metadata
Metrics Definition

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