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Added 11 mins ago
Vice President, Global Consumer Data & Insights
ARC'TERYX
North Vancouver, BC
Full-time
Translating complex, multi-source data into clear narratives and lead the evolution of advanced analytics, including predictive, prescriptive, and AI-driven approaches, next-gen…
Added 26 mins ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
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Toronto, ON
Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 26 mins ago
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$178,000 to $206,000 USD / year
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Added 26 mins ago
Regional Vice-President, Personal Banking, Ontario Region
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Full-time
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Vice President, Global Consumer Data & Insights
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Translating complex, multi-source data into clear narratives and lead the evolution of advanced analytics, including predictive, prescriptive, and AI-driven approaches, next-gen…
Added 55 mins ago
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Added 55 mins ago
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Product Supply Internship/Co-Op Summer 2027/Stage ou programme coopératif en chaîne d'approvisionnement Été 2027
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Scotiabank

Manager, Client Performance and Initiative - Tangerine

Toronto, ON, M5C 2W1, Canada

Apply by: Oct 3, 2026
Experience: Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
Posting language: English
Posted: Sep 24, 2026

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Original job description

Requisition ID: 274603

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

What you will be doing:

The Manager, Client Performance & Initiatives will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine’s Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills (i.e. a poet and a quant) and will support all aspects of Client & Product analytics.

Is this role right for you? In this role, you will be:

Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
Lead analytic projects to identify opportunities for our key focus areas:
- X-sell & Up-sell
- Product Engagement & Feature Utilization
- Client Retention
- Client Profitability
Campaign & Contact Optimization
Develop and maintain various dashboards for different stakeholders
Prepare monthly and quarterly performance reports/packages for executive audience
Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
Championing a client- obsessed culture
Leveraging a growth mindset, embracing learning and continuous improvement
Contributing to a dynamic workplace fostering trust, integrity and inclusion
Removing obstacles to drive momentum across teams

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

AI fluency
A craving to contribute to a high-performing team
Ability to drive results in periods of change
Track record of fostering an inclusive culture
Minimum 3 years of progressive and hands-on analytics experience within Telco, Banking, Retail or Technology industry
Sound knowledge of banking and retail credit products
Experience in managing complex analytics projects end-to-end (i.e. requirements gathering, data extraction, analysis, visualization and presentation)
Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
Strong data visualization skills using tools such as Looker Studio and Tableau
Expert user of PowerPoint and Excel
Experienced with Excel/spreadsheet automation
Ability to explain complex analytic concepts and findings to non-technical audience
Ability to clearly articulate “so what?” both in writing and verbally
Ability to deliver compelling presentations of the findings & recommendations

What's in it for you?

You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
We are creating something game changing and you get to make your mark on it.
You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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More about this job

Responsibilities

The Manager will lead strategic and analytics initiatives to improve client acquisition, engagement, and product performance. They will develop analytic frameworks, maintain dashboards, and provide actionable insights to executive stakeholders.

Requirements

Candidates must have at least 3 years of progressive analytics experience in banking, retail, or technology. Proficiency in SQL, data visualization tools, and the ability to communicate complex findings to non-technical audiences are required.

Skills

Data analysis
SQL
Big Query
SAS
Looker Studio
Tableau
PowerPoint
Excel
Data mining
Data visualization
Strategic planning
Statistical analysis
Client engagement
Product analytics
Communication skills
Project management

Benefits

Pension program
Competitive benefits
Wellbeing programs
Financial goal support
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Analytics
Banking
SQL
Big Query
SAS
Looker Studio
Tableau
Data Mining
Data Visualization
Client Performance
Product Engagement
CRM
Statistical Analysis
Business Intelligence
Strategic Initiatives
Retail Credit
Automation
Performance Reporting
Growth Mindset
Digital Banking

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