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Scotiabank

Manager, Collections Technology Projects (9-month contract)

Toronto, ON, M3C 2T2, Canada

Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Requisition ID: 274721

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Manager, Collections Technology Projects is responsible for working with key technology and business partners to manage and deliver on small to medium size technology-related projects hands on, from conception and funding to delivering and monitoring.

Is this role right for you? In this role, you will:

Contribute to the development of the short term and longer term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap
Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer centric processes and procedures that will enhance customer experience.
Contribute to the effective functioning of the team by actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

Prior experience working in a highly technology complex environment
Prior experience in managing small to medium size projects
Working knowledge of retail credit products and consumer credit lifecycle
Knowledge of business analysis / multi-project timelines and tools
Effective and proven relationship building, strategic influencing, and change leadership skills
Good knowledge of MS applications (Word, Excel, Project, Powerpoint)
Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Manage small- to medium-sized collections technology projects from conception and funding through delivery and monitoring, aligning system changes with business plans and the technology roadmap. Improve customer service and operational efficiency while mitigating risk, and collaborate with business, technology, vendor, and other partners to deliver project outcomes.

Requirements

Candidates should have experience in complex technology environments and managing small- to medium-sized projects, along with working knowledge of retail credit products and the consumer credit lifecycle. The role also requires business analysis and project timeline skills, strong relationship-building, influencing, and change leadership abilities, and proficiency with Microsoft applications.

Skills

Technology Project Management
Business Analysis
Collections Systems
Retail Credit Products
Consumer Credit Lifecycle
Project Planning
Multi-Project Timeline Management
Process Improvement
Relationship Building
Strategic Influencing
Change Leadership
Agile Operations
Risk Mitigation
Vendor Management
Microsoft Word
Microsoft Excel

Benefits

Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Collections Technology
Technology Roadmap
Technology Projects
Project Management
Business Analysis
Collections Systems
Retail Credit
Consumer Credit Lifecycle
Project Timelines
Microsoft Word
Microsoft Excel
Microsoft Project
Microsoft PowerPoint
Agile
Process Improvement
Customer Experience
Operational Efficiency
Risk Mitigation
Change Leadership
Strategic Influencing
Vendor Management
Technology Partners
Canada Collections

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