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Added 10 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…of the food safety system. This position also serves as the lead for product recall execution and communications, regulatory inspections, Global Food Safety Initiative and Customer 2nd or…
Added 25 mins ago
AT
Chief Anti-Money Laundering Officer (CAMLO) & Canadian MLRO
AML Talent
Canada
- $140,000 to $160,000 CAD / year
- Full-time
Serve as the primary lead for all FINTRAC examinations, regulatory inquiries, and mandatory independent 2-year PCMLTFA effectiveness reviews.
Added 25 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 40 mins ago
RA
Senior Product Manager - Rewards Strategy, Loyalty & SSO Integrations
Recruit Action inc.
Toronto, ON
- $50 to $70 CAD / hour
- Contract
…measurement, and optimization. The successful candidate will lead the delivery of member rewards initiatives while partnering closely with third-party vendors and internal teams to ensure…
Added 55 mins ago
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Sourcing Manager, Marketing Category
BMO
Toronto, ON · YNG
- Full-time
Lead or support supplier negotiations to achieve competitive commercial outcomes while balancing cost, service quality, flexibility, delivery accountability, and risk management.
Added 55 mins ago
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Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a senior member of the team, you will be accountable for outcomes, not only assigned tasks. You will lead medium-sized technical initiatives from end to end, set a high engineering…
Added 55 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…inspections, and related services through the implementation of a new digital permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
Added 1 hour ago
IB
Backend Technical Lead
Invisia BPO
NB · Chiasson Office, NB
- Full-time
We are looking for a hands-on Backend Technical Lead to take technical ownership of the backend services that support real-time availability, reservations, third-party integrations,…
Added 1 hour ago
CT
Business Analyst
Connex Telecommunications Inc.
Toronto, ON
- $30 to $50 CAD / hour
- Contract
technology, digital transformation, and business modernization solutions that drive
Added 1 hour ago
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Communications Manager (Digital & Enterprise CMS)
Cella
Calgary, AB · Greater Calgary Metropolitan Area
- $65 to $70 CAD / hour
- Contract
We are seeking an experienced and strategic Communications Manager to lead the business and content transformation of an enterprise corporate website ecosystem. This high-impact role is…
Added 1 hour ago
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Water Process Engineering Graduate
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 1 hour ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero…
Added 1 hour ago
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Product Owner I - AskHR
TD
London, ON · Toronto, ON
- Full-time
We’re looking for a Product Owner I to lead the product direction for AskHR, our ServiceNow-based HR help desk application. In this role, you’ll help shape how colleagues access HR support…
Added 1 hour ago
EC
Intermediate - Senior Structural Engineer
EnGlobe Corp.
Victoria, BC
- Full-time
Lead the structural analysis, design, and delivery of new buildings, renovations, additions, seismic upgrades, and assessment projects throughout British Columbia.
Added 1 hour ago
K
Senior Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
This is primarily a coding and technical-delivery role. The engineer will work with local stakeholders and an offshore development team, provide technical direction, review code, mentor…
Added 2 hours ago
GR
Project Manager - Architectural Millwork
Goldbeck Recruiting
Squamish, BC
- $100,000 to $130,000 CAD / year
- Full-time
Comfortable working directly with technical drawings, project management systems, and digital documentation workflows.
Added 2 hours ago
AA
Chief Technology Officer
Ari Agency Executive Search & Digital Recruitment
Toronto, ON
- Full-time
…aligned with business priorities. They will help shape the technical vision for our SaaS platforms and XR/AI products while improving delivery predictability, team structure, engineering…
Added 2 hours ago
ES
Adobe CDP Architect
Epsilon Solutions Ltd.
Vancouver, BC
- Contract
Guide implementation teams through technical design, delivery sequencing, testing, production readiness, and knowledge transfer.
Added 2 hours ago
Manager, Concierge Support, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s…
Added 2 hours ago
Technology Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We’re seeking a skilled Technology Project Manager to lead small/medium scale digital initiatives that deliver meaningful business and technology outcomes. This role is responsible for…
Added 2 hours ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
Epicor ERP is a critical platform supporting finance, supply chain, manufacturing, field operations, and project delivery. This role ensures the platform remains scalable, maintainable, and…
Added 2 hours ago
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Privacy Impact Assessment (PIA) Specialist Senior
GlobalVariable
Toronto, ON
- Contract
Client: Ministry of Public and Business Service Delivery and Procurement (Government Services Integration Cluster)
Added 2 hours ago
Principal Software Engineer
OCS Ontario Cannabis Store
Toronto, ON
The Principal Software Engineer translates business outcomes into secure, scalable, and supportable technical solutions; leads complex design and development; reviews critical code and…
Added 2 hours ago
Technology Planning and Coordination Specialist
Scotiabank
Toronto, ON
Via the use of various project management methodologies and tools, you will lead a variety of projects across business lines and technologies. You will also work in a culturally diverse…
Added 3 hours ago
A+
Digital Product Supervisor
Arrivals + Departures
Halifax, NS
- Full-time
You are deeply involved in project timeline development and tracking with the Head of Digital. You actively lead your Digital team through creation and maintenance of tier-one websites,…

Scotiabank

Manager, Concierge Support, Global Transaction Banking - Toronto

Toronto, ON, M1L 4S2, Canada

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Job details

Apply by: Nov 15, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 277978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

What You'll Do:

Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
Maintain detailed operational and customer profile documentation for customized client solutions.
Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
Support the onboarding of new services and application migrations for assigned clients.
Proactively communicate service disruptions and IT&S alerts to clients.
Act as a Subject Matter Expert (SME) and escalation point for junior team members.
Identify opportunities to improve support processes and documentation to enhance client satisfaction.
Advocate for client needs and process improvements by liaising with senior management.
Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

What You'll Bring:

Expert-level knowledge in electronic cash management, especially in payments.
Bilingualism in Spanish is an asset
A strong technical background, either through education or work experience.
Experience managing client relationships in a financial services or banking environment.
Proven ability to lead and mentor team members in a high-performance setting.
Strong problem-solving skills and the ability to navigate complex investigations.
Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
Excellent communication and collaboration skills across departments and with clients.
Ability to work non-standard hours as needed in a fast-paced environment.
Experience with process improvement and documentation best practices.
A commitment to fostering an inclusive and supportive team culture.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide dedicated technical support to a portfolio of top-tier corporate clients, resolving complex technology incidents and supporting the onboarding and maintenance of electronic cash management services. Coordinate with internal teams and external partners, communicate service disruptions, mentor junior staff, improve support processes, and ensure compliance with risk and regulatory frameworks.

Requirements

Candidates should bring expert knowledge of electronic cash management, particularly payments, a strong technical background, and experience managing client relationships in banking or financial services. The role also calls for leadership and mentoring ability, strong investigation and communication skills, familiarity with operational risk, regulatory compliance and AML/ATF, and flexibility to work non-standard hours; Spanish is an asset.

Skills

Electronic Cash Management
Payments
Technical Support
Incident Management
Issue Escalation
Client Onboarding
Application Migrations
Operational Documentation
Process Improvement
Team Leadership And Mentoring
Problem-Solving
Operational Risk Management
Regulatory Compliance
AML/ATF Frameworks
Cross-Functional Communication

Benefits

Flexible Benefit Programs
Family, Financial, Physical, Mental, And Social Health Support

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Electronic Cash Management
Payments
Treasury Management
Corporate Banking
Client Services
Technical Support
Technology Incidents
Issue Tracking
Escalation Management
Client Onboarding
Application Migrations
Service Disruptions
IT&S Alerts
Operational Documentation
Customer Profiles
Process Improvement
Subject Matter Expert
Operational Risk
Regulatory Compliance
Conduct Risk
AML/ATF
Financial Services
Team Mentoring
Spanish

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