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Added 10 mins ago
Project Financial Advisor (Project Accountant)
WSP
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- Provide support and oversight on a portfolio of projects with multiple PMs across business units.
Added 10 mins ago
PC
Senior Specialist - Project Manager
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- Full-time
The Lead Specialist - Project Manager is a senior-level delivery leader representing the IT PMO Shared Services team. This role leads complex, cross-functional technology and business…
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- $128,000 to $160,000 CAD / year
- Full-time
- Remote
Our client is looking for an inspiring Director, Northern & Indigenous Health to lead an important portfolio of work focused on improving health outcomes, advancing culturally safe care and…
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Process Improvement Coordinator
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…investment information to support management decision-making. Lead initiatives involving investment planning, resource utilization, portfolio management…
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Head of Trading
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…financing initiatives and the management of the province’s debt…
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The main portfolio responsibilities include, but are not limited to: MRO, Chemicals, Utilities, Pallets, Waste and Maintenance services
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Specialist, Manufacturing Procurement
CONA Services
Brampton, ON
The main portfolio responsibilities include, but are not limited to: MRO, Chemicals, Utilities, Pallets, Waste and Maintenance services
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Tax Accountant
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- Full-time
Lead smaller audit engagements, particularly for not-for-profit organizations, with appropriate supervision.
Added 10 mins ago
FR
Senior Facilities Manager
Foresight Recruitment Group
Montreal, QC
- $130,000 to $150,000 CAD / year
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Can you lead facilities operations across a national portfolio, build trusted client relationships and step into a senior leadership role when needed?
Added 10 mins ago
AC
Intermediate Electrical Engineering Project Manager
Accenture Construct
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We are seeking an experienced Project Manager to lead the delivery of complex infrastructure construction projects based in Ottawa. This role is responsible for managing projects from…
Added 25 mins ago
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Saskatoon Interview Day’s- November 24th & November 26th
Saputo Inc.
Saskatoon, SK
- Full-time
Lead and support maintenance activities and the maintenance team
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Stagiaire en affaires médicales / Medical Affairs Intern
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…needs to bolster collaboration and further differentiate our…
Added 25 mins ago
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Senior Project Manager - Industrial Water
Veolia | Water Tech
Oakville, ON
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…for the overall success of projects in the Industrial Market…
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Foresight Recruitment Group
Toronto, ON
- $130,000 to $160,000 CAD / year
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Director of Marketing, Defence
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Director, Defence Marketing to help lead the marketing and communications strategy for Calian’s Defence business across Canada, NATO and allied markets.
Added 25 mins ago
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Business Development Manager
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Respond to inquiries on products, fund management strategies, portfolio manager philosophies/processes/styles and industry trends
Added 25 mins ago
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National Accounts Director
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- $100,000 to $125,000 CAD / year
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Added 40 mins ago
Technical Sales Representative - Channel Sales
Vertiv
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…communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of…
Added 40 mins ago
Inside Sales Representative - Power
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Mississauga, ON
Added 40 mins ago
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Senior Credit Risk Analyst (ATH 5766)
TD
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- Full-time
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Added 40 mins ago
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Consultant, Talent Acquisition
Bell
Montreal, QC
- Full-time
…Working closely with hiring leaders and HR partners, you will lead recruitment activities across a diverse portfolio of positions while building strong relationships and delivering an…
Added 40 mins ago
P
Business Unit Controller / Contrôleur ou contrôleuse d’unité d’affaires
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Canada
- Full-time
…exceptional people and driving operational excellence across our portfolio. We maintain a decentralized model that allows each business unit to operate with agility while being supported by…
Added 40 mins ago
TL
Clinical Lead (Contract)
T45 Labs
Toronto, ON
- Contract
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Scotiabank

Manager, Concierge Support, Global Transaction Banking - Toronto

Toronto, ON, M1L 4S2, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 15, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 277978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

What You'll Do:

Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
Maintain detailed operational and customer profile documentation for customized client solutions.
Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
Support the onboarding of new services and application migrations for assigned clients.
Proactively communicate service disruptions and IT&S alerts to clients.
Act as a Subject Matter Expert (SME) and escalation point for junior team members.
Identify opportunities to improve support processes and documentation to enhance client satisfaction.
Advocate for client needs and process improvements by liaising with senior management.
Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

What You'll Bring:

Expert-level knowledge in electronic cash management, especially in payments.
Bilingualism in Spanish is an asset
A strong technical background, either through education or work experience.
Experience managing client relationships in a financial services or banking environment.
Proven ability to lead and mentor team members in a high-performance setting.
Strong problem-solving skills and the ability to navigate complex investigations.
Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
Excellent communication and collaboration skills across departments and with clients.
Ability to work non-standard hours as needed in a fast-paced environment.
Experience with process improvement and documentation best practices.
A commitment to fostering an inclusive and supportive team culture.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide dedicated technical support to a portfolio of top-tier corporate clients, resolving complex technology incidents and supporting the onboarding and maintenance of electronic cash management services. Coordinate with internal teams and external partners, communicate service disruptions, mentor junior staff, improve support processes, and ensure compliance with risk and regulatory frameworks.

Requirements

Candidates should bring expert knowledge of electronic cash management, particularly payments, a strong technical background, and experience managing client relationships in banking or financial services. The role also calls for leadership and mentoring ability, strong investigation and communication skills, familiarity with operational risk, regulatory compliance and AML/ATF, and flexibility to work non-standard hours; Spanish is an asset.

Skills

Electronic Cash Management
Payments
Technical Support
Incident Management
Issue Escalation
Client Onboarding
Application Migrations
Operational Documentation
Process Improvement
Team Leadership And Mentoring
Problem-Solving
Operational Risk Management
Regulatory Compliance
AML/ATF Frameworks
Cross-Functional Communication

Benefits

Flexible Benefit Programs
Family, Financial, Physical, Mental, And Social Health Support

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Electronic Cash Management
Payments
Treasury Management
Corporate Banking
Client Services
Technical Support
Technology Incidents
Issue Tracking
Escalation Management
Client Onboarding
Application Migrations
Service Disruptions
IT&S Alerts
Operational Documentation
Customer Profiles
Process Improvement
Subject Matter Expert
Operational Risk
Regulatory Compliance
Conduct Risk
AML/ATF
Financial Services
Team Mentoring
Spanish

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