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Added 12 mins ago
LH
Care Coordinator - Evenings
Lifemark Health Group
Calgary, AB · Greater Calgary Metropolitan Area
- $17 to $19 CAD / hour
- Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient…
Added 12 mins ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager leads the development of new capabilities required by the introduction of new systems, tools or processes. Develop productive, collaborative working relationships…
Added 12 mins ago
UO
Senior Manager, Research Contracts
University of Waterloo
Waterloo, ON
- Full-time
The Senior Manager, Research Contracts (SMRC) is responsible for negotiation of complex legal agreements governing contract research funded by industry or government departments. The SMRC…
Added 12 mins ago
S
Maintenance Millwright
Shell
Brockville, ON
- Full-time
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer · Must hold or be able to obtain the 433A Industrial Mechanic Millwright Certificate
Added 12 mins ago
C
Analyst, Client Experience
CIBC
Toronto, ON
- Full-time
Our Institutional Client Experience team supports the delivery of high-quality service to institutional clients across a range of operational and client servicing activities. As a Analyst,…
Added 12 mins ago
B
Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider, with over 2,700 professionals in 30+ locations around the world, including 20 offices in…
Added 12 mins ago
S
Operations Consultant - Full Time
sephora.com
Moncton, NB
- $17.65 to $22.05 CAD / hour
- Full-time
Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
Added 12 mins ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 28 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 28 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes…
Added 28 mins ago
SH
Clerk 3 - Diagnostic Imaging - Radiology Support Services - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Radiology Support Services, the incumbent is responsible for the effective, efficient support to all of the modalities within the Diagnostic Imaging department…
Added 28 mins ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Swan River, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 28 mins ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Hodgson, MB
- Internship
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 28 mins ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 28 mins ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the general supervision of the Health Service Manager and/or Director, and while demonstrating a commitment to the vision, mission, values and strategic priorities of Prairie Mountain…
Added 28 mins ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 28 mins ago
FH
Reservations Experience Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Director of Rooms, the Reservations Experience Manager is responsible for leading the guest pre-arrival experience and delivering an accurate, seamless and personalized…
Added 28 mins ago
SH
Cook I
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the direction of the Nutrition Services Supervisor and/or Manager, the Cook I is responsible for performing the following activities according to related policies and procedures and…
Added 28 mins ago
IR
Home Care Resource Coordinator
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
Must possess a valid Manitoba Driver’s license and have access to a reliable vehicle
Added 28 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Fisher Branch, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 28 mins ago
SH
Cook I (Addictions Services)
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Full-time
…government regulations and legislation: all aspects of food service production and distribution to clients with emphasis on portion control, waste control, proper sanitation and safety. The…
Added 28 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 28 mins ago
AC
Food Services Manager - Camp Brigadoon
Aramark Canada
Aylesford, NS
- Full-time
Must have own transportation to camp
Added 28 mins ago
IR
Dietary Aide
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 28 mins ago
SH
Cook I
Shared Health-Soins Communs
Rivers, MB
- Internship
Under the direction of the Nutrition Services Supervisor and/or Manager, the Cook I is responsible for performing the following activities according to related policies and procedures and…

Scotiabank

Manager, Concierge Support, Global Transaction Banking - Toronto

Toronto, ON, M1L 4S2, Canada

Apply on jobs.scotiabank.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 15, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 277978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

What You'll Do:

Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
Maintain detailed operational and customer profile documentation for customized client solutions.
Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
Support the onboarding of new services and application migrations for assigned clients.
Proactively communicate service disruptions and IT&S alerts to clients.
Act as a Subject Matter Expert (SME) and escalation point for junior team members.
Identify opportunities to improve support processes and documentation to enhance client satisfaction.
Advocate for client needs and process improvements by liaising with senior management.
Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

What You'll Bring:

Expert-level knowledge in electronic cash management, especially in payments.
Bilingualism in Spanish is an asset
A strong technical background, either through education or work experience.
Experience managing client relationships in a financial services or banking environment.
Proven ability to lead and mentor team members in a high-performance setting.
Strong problem-solving skills and the ability to navigate complex investigations.
Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
Excellent communication and collaboration skills across departments and with clients.
Ability to work non-standard hours as needed in a fast-paced environment.
Experience with process improvement and documentation best practices.
A commitment to fostering an inclusive and supportive team culture.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply on jobs.scotiabank.com About employer

More about this job

Responsibilities

Provide dedicated technical support to a portfolio of top-tier corporate clients, resolving complex technology incidents and supporting the onboarding and maintenance of electronic cash management services. Coordinate with internal teams and external partners, communicate service disruptions, mentor junior staff, improve support processes, and ensure compliance with risk and regulatory frameworks.

Requirements

Candidates should bring expert knowledge of electronic cash management, particularly payments, a strong technical background, and experience managing client relationships in banking or financial services. The role also calls for leadership and mentoring ability, strong investigation and communication skills, familiarity with operational risk, regulatory compliance and AML/ATF, and flexibility to work non-standard hours; Spanish is an asset.

Skills

Electronic Cash Management
Payments
Technical Support
Incident Management
Issue Escalation
Client Onboarding
Application Migrations
Operational Documentation
Process Improvement
Team Leadership And Mentoring
Problem-Solving
Operational Risk Management
Regulatory Compliance
AML/ATF Frameworks
Cross-Functional Communication

Benefits

Flexible Benefit Programs
Family, Financial, Physical, Mental, And Social Health Support

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Electronic Cash Management
Payments
Treasury Management
Corporate Banking
Client Services
Technical Support
Technology Incidents
Issue Tracking
Escalation Management
Client Onboarding
Application Migrations
Service Disruptions
IT&S Alerts
Operational Documentation
Customer Profiles
Process Improvement
Subject Matter Expert
Operational Risk
Regulatory Compliance
Conduct Risk
AML/ATF
Financial Services
Team Mentoring
Spanish

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Work requirements

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