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Added 13 mins ago
NB
Warehouse Superintendent
Neptune Bulk Terminals
North Vancouver, BC
- Full-time
· Working under a dotted-line accountability to the Supply Chain Services Manager, the Warehouse Superintendent shall:
Added 27 mins ago
AS
Service Contract Administrator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
This position reports to the Sr. Manager, Customer Service and is part of the Service Contract Administration team located in Concord, Canada. This is an on-site role.
Added 27 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
Process documentation related to new accounts and trade requests, input transaction requests as required, confirming all regulatory requirements are adhered toUse your knowledge of MD’s…
Added 27 mins ago
LB
Senior Administration , Client Bank
Laurentian Bank
Toronto, ON
- Full-time
Ensures that set standards for processing, client services, documentation and execution of routine transactions are met at all times.
Added 44 mins ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action events within one or more assigned…
Added 44 mins ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
T
Customer Experience Associate - Dartmouth Crossing
TD
Dartmouth, NS
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
CL
Account Executive
Capital Lynk
Montreal, QC
- Full-time
Structured training: Onboarding led by a dedicated Sales Trainer and your Sales Manager, with classroom sessions, live demos, and ongoing call coaching.
Added 1 hour ago
CL
Account Manager (Renewals)
Capital Lynk
Montreal, QC
- Full-time
Capital Lynk is hiring! We’re looking for an Account Manager who builds strong relationships and turns them into renewals. You’ll be the go-to contact for business owners we’ve already…
Added 1 hour ago
TH
Cashier - Part Time (Kingston)
The Home Depot
Kingston, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
TH
Cashier - Part Time (Orangeville)
The Home Depot
Orangeville, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
HA
Sr Trade Compliance Analyst
Honeywell Aerospace
Mississauga, ON
- Full-time
You will report directly to our Sr. Materials Mgmt Manager and you’ll work out of our Mississauga, ON location on an on-site work schedule.
Added 1 hour ago
D
Manager, DT&PMI , Operational Due Diligence
Deloitte
Toronto, ON
- Full-time
As a Manager, you will work with clients across all industry sectors primarily during the pre-deal diligence stage within the M&A deal lifecycle, providing services including: operational…
Added 1 hour ago
A
Anti-Money Laundering Analyst
Altis
Toronto, ON
- Contract
…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 1 hour ago
AM
Procurement Assistant Manager, Facilities
A.P. Moller - Maersk
Mississauga, ON
- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…
Added 1 hour ago
BD
Office Services Coordinator
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s Events & Office Services Manager department has a full-time position for Office Services Coordinator.
Added 1 hour ago
M
Procurement Assistant Manager, Facilities
Maersk
Mississauga, ON
- Full-time
The Procurement Assistant Manager, Facilities is responsible for driving commercial and execution activities across the Source-to-Contract and Demand-to-Delivery lifecycle for Facilities…
Added 2 hours ago
A
New Accounts Administrator
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 2 hours ago
Finance Manager
LCI Education
Vancouver, BC
…greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works…
Added 2 hours ago
TH
Cashier Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 hours ago
TH
Cashier Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 hours ago
Trader (1832 Asset Management)
Scotiabank
Toronto, ON
…predecessor companies have been providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions,…
Added 2 hours ago
Advisor Associate - Hamilton
Scotiabank
Hamilton, ON
Process documentation related to new accounts and trade requests, input transaction requests as required, confirming all regulatory requirements are adhered toUse your knowledge of MD’s…
Added 3 hours ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive…
Added 3 hours ago
T
Customer Experience Associate - Sherbrooke, King Ouest (Part-time, 15h/week)
TD
Sherbrooke, QC
- Part-time
…ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les…

Scotiabank

Manager, Concierge Support, Global Transaction Banking - Toronto

Toronto, ON, M1L 4S2, Canada

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Job details

Apply by: Nov 15, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 277978

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Corporate, Commercial, and Small Business clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As our clients transform their operating models, expand globally and deploy digital capabilities and their cash management needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline treasury processes, simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:
As a Concierge Support Manager, Client Services & Solutions within Global Transaction Banking (GTB), you will provide dedicated technical support to the bank’s top-tier corporate clients. You will be responsible for managing complex client relationships, resolving technical issues, and supporting the implementation and maintenance of electronic cash management services. This role plays a critical part in ensuring client satisfaction and operational excellence in a high-performance, inclusive environment.

What You'll Do:

Serve as the primary technical support contact for a portfolio of top-tier corporate clients.
Manage and resolve complex technology incidents, including issue tracking, escalation, and coordination with internal resolution teams.
Maintain detailed operational and customer profile documentation for customized client solutions.
Collaborate with internal GTB departments and external partners (e.g., IT&S, MTO, Sales, and Product) to ensure timely service delivery.
Support the onboarding of new services and application migrations for assigned clients.
Proactively communicate service disruptions and IT&S alerts to clients.
Act as a Subject Matter Expert (SME) and escalation point for junior team members.
Identify opportunities to improve support processes and documentation to enhance client satisfaction.
Advocate for client needs and process improvements by liaising with senior management.
Ensure compliance with operational risk, regulatory, and conduct risk frameworks.

What You'll Bring:

Expert-level knowledge in electronic cash management, especially in payments.
Bilingualism in Spanish is an asset
A strong technical background, either through education or work experience.
Experience managing client relationships in a financial services or banking environment.
Proven ability to lead and mentor team members in a high-performance setting.
Strong problem-solving skills and the ability to navigate complex investigations.
Familiarity with operational risk, regulatory compliance, and AML/ATF frameworks.
Excellent communication and collaboration skills across departments and with clients.
Ability to work non-standard hours as needed in a fast-paced environment.
Experience with process improvement and documentation best practices.
A commitment to fostering an inclusive and supportive team culture.

What's In It For You?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide dedicated technical support to a portfolio of top-tier corporate clients, resolving complex technology incidents and supporting the onboarding and maintenance of electronic cash management services. Coordinate with internal teams and external partners, communicate service disruptions, mentor junior staff, improve support processes, and ensure compliance with risk and regulatory frameworks.

Requirements

Candidates should bring expert knowledge of electronic cash management, particularly payments, a strong technical background, and experience managing client relationships in banking or financial services. The role also calls for leadership and mentoring ability, strong investigation and communication skills, familiarity with operational risk, regulatory compliance and AML/ATF, and flexibility to work non-standard hours; Spanish is an asset.

Skills

Electronic Cash Management
Payments
Technical Support
Incident Management
Issue Escalation
Client Onboarding
Application Migrations
Operational Documentation
Process Improvement
Team Leadership And Mentoring
Problem-Solving
Operational Risk Management
Regulatory Compliance
AML/ATF Frameworks
Cross-Functional Communication

Benefits

Flexible Benefit Programs
Family, Financial, Physical, Mental, And Social Health Support

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Electronic Cash Management
Payments
Treasury Management
Corporate Banking
Client Services
Technical Support
Technology Incidents
Issue Tracking
Escalation Management
Client Onboarding
Application Migrations
Service Disruptions
IT&S Alerts
Operational Documentation
Customer Profiles
Process Improvement
Subject Matter Expert
Operational Risk
Regulatory Compliance
Conduct Risk
AML/ATF
Financial Services
Team Mentoring
Spanish

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