Jobs in Canada

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Added 3 mins ago
MM
kitchen manager
MR MIKES SteakhouseCasual
Terrace, BC
- Full-time
Added 3 mins ago
SM
Business Development Manager
Swish Maintenance Limited
Barrie, ON
- Full-time
The Business Development Manager is responsible for growing the Swish brand, by facilitating new business growth and onboarding new customers through the actions of prospecting and…
Added 3 mins ago
EG
Regional Health & Safety, Risk Manager – Western Canada
Emterra Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Investigate and trend injuries, near misses, motor vehicle incidents, property damage, customer or public safety events, route hazards, equipment concerns, and repeat-risk behaviours.
Added 6 mins ago
T
Foire de l'emploi – Thursday, October 8, 2026 - Full-Time and Part-Time Opportunities Available
TD
Montreal, QC
- Full-time
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 mins ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
Reporting to the Manager, Health & Safety, the Specialist manages assigned program activities, conducts inspections, supports investigations, and delivers safety training. The role requires…
Added 11 mins ago
WI
restaurant manager
Wing'n It - Halifax
Halifax, NS
- From $32 CAD / hour
- Full-time
- On-site
Added 12 mins ago
AR
restaurant manager
A&W Restaurant
Sicamous, BC
- From $57,595.2 CAD / year
- Full-time
- On-site
Added 14 mins ago
PH
restaurant assistant manager
PIZZA HUT
Medicine Hat, AB
- From $26 CAD / hour
- Full-time
- On-site
Added 18 mins ago
DD
cleaning service manager
Dhindsa Disposal Inc.
Surrey, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 20 mins ago
FA
restaurant assistant manager
Food and Beverage Company of Kanata Inc o/a Tim Hortons
Kanata, ON
- From $44,000 CAD / year
- Full-time
- On-site
Added 21 mins ago
AV
restaurant assistant manager
A&W Veteran's
Stony Plain, AB
- $37.5 to $38 CAD / hour
- Full-time
- On-site
Added 22 mins ago
TH
restaurant manager
Tim Hortons
Oro, ON
- From $23 CAD / hour
- Full-time
- On-site
Added 30 mins ago
ML
Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Calgary, AB
- Full-time
Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.
Added 30 mins ago
OV
Ticket Taker | Part-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $15.7 to $15.85 CAD / hour
- Part-time
…information in a professional and friendly manner. Exceptional customer service and attention to detail are essential to create a safe, welcoming, and efficient entry process for all…
Added 31 mins ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Asahi Kasei Battery Separator Canada Corporation (AKBSCA) is seeking an Environmental Health and Safety Manager to be a part of a new greenfield start-up based in Port Colborne, Ontario.…
Added 31 mins ago
C
113-26: Assistant Site Manager Employment Services
Costi
Brampton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
- Full-time
POSITION: ASSISTANT SITE MANAGER, EMPLOYMENT SERVICES
Added 31 mins ago
JL
Account Manager
JENNIFER L. MENNICKE ANDERSON
Vancouver, BC
- Full-time
As an Account Manager with Deswik, you will leverage your extensive mine planning experience to oversee and grow Deswik's regional customer base across North America.
Added 40 mins ago
TE
restaurant manager
Tokyo Express St. Albert
St. Albert, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 41 mins ago
BI
restaurant manager
Bayleaf Indian Fusion
Creston, BC
- From $28 CAD / hour
- Full-time
- On-site
Added 51 mins ago
SC
shift supervisor - Store# 04519, VILLAGE LANDING
Starbucks Coffee Company
St. Albert, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
SC
shift supervisor - Store# 04539, KINGSWAY & HALL
Starbucks Coffee Company
Burnaby, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
SC
shift supervisor - Store# 04727, DEWDNEY TRUNK & 240TH
Starbucks Coffee Company
Maple Ridge, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
SC
shift supervisor - Store# 04483, SUNSHINE HILLS
Starbucks Coffee Company
Delta, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
SC
shift supervisor - Store# 04529, DEWDNEY & 227TH
Starbucks Coffee Company
Maple Ridge, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 51 mins ago
SC
shift supervisor - Store# 04910, HORSESHOE BAY
Starbucks Coffee Company
BC · West Vancouver, BC,CA
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Scotiabank

Manager, Customer Care - E-Customer Experience

Toronto, ON, M1L 4S2, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: 3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275451

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees the Social Media, Click to Chat, and Communication Centre Support teams within the Client Experience Centre, ensuring customer-focused, high-performing teams deliver high-quality customer outcomes while business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, procedures, and the Bank’s risk appetite. The Manager provides people leadership, operational oversight, and strategic guidance for digital customer care. The role strengthens digital capability, customer resolution, risk management, and continuous improvement while partnering across the Bank on national initiatives.

Is this role right for you? In this role, you will:

Leads and drives a customer-focused culture across Social Media, Click to Chat, and Communication Centre Support to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Develops and coaches a high-performing team by ensuring employees have the knowledge, skills, tools, and support required to deliver consistent, high-quality customer outcomes.
Monitors workload, digital interactions, service delivery, readiness, adherence, and interaction quality; provides timely coaching and feedback and ensures the integrity of transactions and account activity.
Acts as an escalation point for complex or sensitive customer concerns, coordinating research, response development, and partnership across the Bank to achieve appropriate resolution within delegated authority and established escalation pathways.
Oversees daily operations for Social Media, Click to Chat, and Communication Centre Support and provides strategic guidance to internal partners across the Bank.
Analyzes customer conversations, emerging trends, activity, and service results across digital channels to identify customer, operational, compliance, and reputational considerations and recommend appropriate action.
Supports employees with sound judgement and recommendations and, when required, participates in customer-facing digital conversations in a manner appropriate to the audience and the Scotiabank brand.
Develops and improves business processes, controls, and digital servicing practices to increase efficiency, reduce rework, address gaps, and strengthen employee capability.
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Contributes to Centre objectives by promoting effective customer resolution, retention, and appropriate referral opportunities while balancing customer needs, risk, and operational requirements.
Ensures productivity and service-level expectations are achieved and uses relevant operational measures to manage performance across supported channels.
Provides leadership coverage and operational support in the absence of the Senior Manager, including escalation support, reporting and analysis, and strategic input as required by the operating model.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring day-to-day business controls meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk.
Minimizes risk and losses by ensuring adherence to Scotiabank policies, procedures, key controls, audit requirements, and delegated authorities.
Identifies recurring customer inquiries, pain points, complaints, and process issues; establishes appropriate tracking and partners with stakeholders on corrective actions or improvements.
Builds a high-performance and inclusive environment that attracts, retains, develops, and motivates employees through regular coaching, recognition, open communication, development planning, and support for change initiatives.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Previous people-leadership experience with strong coaching, mentoring, and team-development capability.
Strong customer-service orientation, judgement, analytical thinking, and problem-solving skills in complex or sensitive customer situations.
Strong knowledge of Scotiabank retail products and services, relevant policies and procedures, and digital banking/service channels.
Demonstrated digital fluency and ability to support evolving tools, technologies, processes, and customer interaction channels.
Strong written and verbal communication skills and the ability to build effective relationships with employees, clients, business partners, and other stakeholders.
Ability to work independently, exercise sound judgement, manage competing priorities, and operate effectively in a changing environment.
Experience analyzing service, customer, or operational data and translating trends into practical actions is an asset.
Post-secondary education in business, communications, public relations, digital disciplines, or a related field is an asset.
Bilingual capability is an asset unless required for a designated bilingual role.

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager leads and oversees social media, chat, and communication support teams to ensure high-quality customer outcomes and operational excellence. They provide strategic guidance, coach team members, and manage risk while partnering across the bank to improve digital servicing practices.

Requirements

Candidates should have 3-5 years of industry experience in management, coaching, or digital customer care. Strong knowledge of retail banking products, digital channels, and the ability to analyze service data are essential for success in this role.

Skills

People leadership
Coaching
Customer service
Digital customer care
Analytical thinking
Problem-solving
Risk management
Strategic planning
Communication
Relationship building
Performance management
Digital fluency
Operational oversight
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Social Media
Click to Chat
Digital Banking
Risk Management
People Leadership
Coaching
Performance Management
Operational Oversight
Compliance
Retail Banking
Customer Experience
Strategic Planning
Data Analysis
Communication
Stakeholder Management
Process Improvement
Escalation Management
Digital Fluency
AML
ATF
Sanctions
Business Processes
Service Delivery
Customer Retention

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