Find work in Canada.

321,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
IF
Client Relationship Manager, Group Savings and Retirement
iA Financial Group (Industrial Alliance)
Montreal, QC
- Full-time
…extensive expertise in group insurance? If so, the role of Client Relationship Manager (CRM) in Group Benefits & Retirement Solutions at iA Financial Group could be the perfect fit for…
Added just now
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
ERCO Worldwide is looking for a passionate and detail-oriented Project Manager to join our Corporate Engineering team! To manage projects, from concept to completion, for and with external…
Added just now
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON
- Full-time
…applying for registration; or received the Canadian Investment Manager designation and has gained 48 months of relevant investment management experience, 12 months of which was gained in…
Added just now
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
Windley Contracting is a family-owned development and general contracting company based in Nanaimo. Since 1949, the company has played an integral role in shaping communities across British…
Added just now
K
Art Supervisor
Klick
Toronto, ON
- Full-time
…strategies and objectives within specified deadlines. As a people manager the Art Supervisor manages and mentors creatives that report to them and as needed on projects. In this role, the…
Added just now
FH
Registered Nurse, Emergency - Specialty Qualified - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added just now
SS
Project Manager - Operations & Compliance
Summit Search Group
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 2 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
You contribute to the growth of the Western Canada Data & AI practice through business development, proposal/RFP support, client relationship building, and expansion of BDO’s market…
Added 3 mins ago
C
Retail Sales Manager
Co-operators
AB · MB · SK · BC · Edmonton, AB
- Full-time
…prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with…
Added 3 mins ago
OR
Bilingual Wireless Sales Associate - Bathurst
OSL Retail Services Inc
Bathurst, NB
- Other
No Sales or Wireless Experience? We’ll teach you everything you need to know through award-winning, best-in-class training and ongoing development
Added 3 mins ago
ME
Project Manager, Environmental Scientist
Millennium EMS Solutions Ltd.
Guelph, ON
- Full-time
Ontario - Environmental Project Manager or Senior Project Manager
Added 3 mins ago
AS
Wealth Banker
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
Through proactive relationship management, the Wealth Banker retains and grows the wealth book through proactive contact, modular planning and annual reviews while working in conjunction…
Added 3 mins ago
MT
Client Account Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…billing arrangements and reporting on status of such files to Manager/Director, Finance Operations, including requirement for WIP…
Added 3 mins ago
BF
Manager Client and Case Management Services
Bc Family Maintenance Agency
Victoria, BC
- Full-time
…through Indigenous-specific community recognition, outreach, and relationship-building…
Added 3 mins ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
…firm runs its practice. If you are energized by long-horizon relationship building and want your work to compound, this is the seat. Joining Relay means an opportunity to make a huge impact…
Added 3 mins ago
R
Account Executive (Accounting & Bookkeeping)
Relay
Remote, Canada
- Full-time
- Remote
…firm runs its practice. If you are energized by long-horizon relationship building and want your work to compound, this is the seat. Joining Relay means an opportunity to make a huge impact…
Added 3 mins ago
HR
Clerical Support Associate, Operating Room
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Health, Willson Site Labour Group: Teamsters ClericalReporting Relationship: Manager, Operating RoomHourly Rate: $29.966 -…
Added 3 mins ago
Account Manager, Physician Relations
Prenuvo
Vancouver, BC
We are looking for an Account Manager, Physician Physician Partnerships based in the the Vancouver, BC area to join our Physician Partnerships Sales Team. This is a hunter-and-farmer role:…
Added 15 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Spruce Grove, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 15 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Winnipeg, MB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 15 mins ago
MS
Group Manager, Strategic Programs (Merchandising)
Medline Sinclair
Mississauga, ON
- Full-time
…manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading the development, execution, growth, and profitability of key merchandising…
Added 15 mins ago
IG
Marketing Project Manager
Insight Global
Toronto, ON
- $47 to $56 CAD / hour
- Contract
We are seeking a highly organized and proactive Marketing Project Manager to support a fast-paced Digital Marketing team for one of our top banking clients. This role is responsible for…
Added 15 mins ago
CA
Senior Manager, Business Development and Partnerships
Children's Aid Foundation of Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You are a proactive, relationship-focused, results-driven business development professional who brings persistence, sound judgment and confidence when engaging senior decision-makers. You…
Added 15 mins ago
MC
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
- Full-time
Drive business development activities including new client acquisition, pursuit leadership, pipeline growth, and strategic account expansion
Added 15 mins ago
LC
Assistant Store Manager- Trainee
Loblaw Companies Limited
Halifax, NS
- Full-time
Ready to lead with purpose? Join Real Canadian Superstore as an Assistant Store Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow…

Scotiabank

Manager, Customer Care - E-Customer Experience

Toronto, ON, M1L 4S2, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: 3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275451

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees the Social Media, Click to Chat, and Communication Centre Support teams within the Client Experience Centre, ensuring customer-focused, high-performing teams deliver high-quality customer outcomes while business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, procedures, and the Bank’s risk appetite. The Manager provides people leadership, operational oversight, and strategic guidance for digital customer care. The role strengthens digital capability, customer resolution, risk management, and continuous improvement while partnering across the Bank on national initiatives.

Is this role right for you? In this role, you will:

Leads and drives a customer-focused culture across Social Media, Click to Chat, and Communication Centre Support to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Develops and coaches a high-performing team by ensuring employees have the knowledge, skills, tools, and support required to deliver consistent, high-quality customer outcomes.
Monitors workload, digital interactions, service delivery, readiness, adherence, and interaction quality; provides timely coaching and feedback and ensures the integrity of transactions and account activity.
Acts as an escalation point for complex or sensitive customer concerns, coordinating research, response development, and partnership across the Bank to achieve appropriate resolution within delegated authority and established escalation pathways.
Oversees daily operations for Social Media, Click to Chat, and Communication Centre Support and provides strategic guidance to internal partners across the Bank.
Analyzes customer conversations, emerging trends, activity, and service results across digital channels to identify customer, operational, compliance, and reputational considerations and recommend appropriate action.
Supports employees with sound judgement and recommendations and, when required, participates in customer-facing digital conversations in a manner appropriate to the audience and the Scotiabank brand.
Develops and improves business processes, controls, and digital servicing practices to increase efficiency, reduce rework, address gaps, and strengthen employee capability.
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Contributes to Centre objectives by promoting effective customer resolution, retention, and appropriate referral opportunities while balancing customer needs, risk, and operational requirements.
Ensures productivity and service-level expectations are achieved and uses relevant operational measures to manage performance across supported channels.
Provides leadership coverage and operational support in the absence of the Senior Manager, including escalation support, reporting and analysis, and strategic input as required by the operating model.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring day-to-day business controls meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk.
Minimizes risk and losses by ensuring adherence to Scotiabank policies, procedures, key controls, audit requirements, and delegated authorities.
Identifies recurring customer inquiries, pain points, complaints, and process issues; establishes appropriate tracking and partners with stakeholders on corrective actions or improvements.
Builds a high-performance and inclusive environment that attracts, retains, develops, and motivates employees through regular coaching, recognition, open communication, development planning, and support for change initiatives.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Previous people-leadership experience with strong coaching, mentoring, and team-development capability.
Strong customer-service orientation, judgement, analytical thinking, and problem-solving skills in complex or sensitive customer situations.
Strong knowledge of Scotiabank retail products and services, relevant policies and procedures, and digital banking/service channels.
Demonstrated digital fluency and ability to support evolving tools, technologies, processes, and customer interaction channels.
Strong written and verbal communication skills and the ability to build effective relationships with employees, clients, business partners, and other stakeholders.
Ability to work independently, exercise sound judgement, manage competing priorities, and operate effectively in a changing environment.
Experience analyzing service, customer, or operational data and translating trends into practical actions is an asset.
Post-secondary education in business, communications, public relations, digital disciplines, or a related field is an asset.
Bilingual capability is an asset unless required for a designated bilingual role.

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Manager leads and oversees social media, chat, and communication support teams to ensure high-quality customer outcomes and operational excellence. They provide strategic guidance, coach team members, and manage risk while partnering across the bank to improve digital servicing practices.

Requirements

Candidates should have 3-5 years of industry experience in management, coaching, or digital customer care. Strong knowledge of retail banking products, digital channels, and the ability to analyze service data are essential for success in this role.

Skills

People leadership
Coaching
Customer service
Digital customer care
Analytical thinking
Problem-solving
Risk management
Strategic planning
Communication
Relationship building
Performance management
Digital fluency
Operational oversight
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Social Media
Click to Chat
Digital Banking
Risk Management
People Leadership
Coaching
Performance Management
Operational Oversight
Compliance
Retail Banking
Customer Experience
Strategic Planning
Data Analysis
Communication
Stakeholder Management
Process Improvement
Escalation Management
Digital Fluency
AML
ATF
Sanctions
Business Processes
Service Delivery
Customer Retention

Report this job