Jobs in Canada

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Added 1 min ago
SM
store manager - retail
Super Marché Mile-end
Montréal, QC
- From $35 CAD / hour
- Full-time
- On-site
Added 2 mins ago
7C
retail sales manager
7-Eleven Canada Inc.
Portage la Prairie, MB
- From $80,000 CAD / year
- Full-time
- On-site
Added 6 mins ago
NG
parts manager - retail
Nissan Gabriel St Jacques
Saint-Laurent, QC
- From $36 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 6 mins ago
CM
Licensed Condominium Manager
CONDOMINIUM MANAGEMENT GROUP
Ottawa, ON
- $52,000 to $150,000 CAD / year
- Full-time
- On-site
Job Summary: The Licensed Condominium Manager is responsible for the day-to-day management and administration of assigned condominium corporations within Condominium Management Group?s…
Added 10 mins ago
DC
Sr Manager, Solutions
Dover Corporation
Mississauga, ON
- Full-time
The Senior Solutions Manager – Payments will be responsible for leading the design, development, and deployment of cutting-edge payment solutions across DFS’s product portfolio, including…
Added 23 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 23 mins ago
PC
Pharmacist (term) – Markham, ON
Pharmasave Canada
Markham, ON
- Part-time
Support day-to-day pharmacy operations and ensure excellent patient service
Added 23 mins ago
CB
Registered Condominium Manager
Coldwell Banker Real Estate Management Leaders
Brampton, ON
- Full-time
This is a full-time, on-site Registered Condominium Manager role based in Brampton, ON. The Registered Condominium Manager is responsible for overseeing day-to-day condominium operations,…
Added 25 mins ago
AG
Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Entry-level experience in programmatic, digital display, search, trafficking, ad operations or site analytics optimization.
Added 25 mins ago
AG
Sr Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Mid to intermediate experience in programmatic, digital display, search, trafficking, ad operations or site analytics optimization.
Added 25 mins ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Vancouver, BC
- Full-time
Mid to intermediate experience in programmatic, digital display, search, trafficking, ad operations or site analytics optimization.
Added 25 mins ago
AG
Senior Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
3-4 years experience in programmatic, digital display, search, trafficking, ad operations or site analytics optimization.
Added 25 mins ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Leadership and advanced experience in programmatic, digital display, search, trafficking, ad operations or site analytics optimization.
Added 25 mins ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
7. Provide collaborative management and coverage of the Mental Health Program operations.
Added 25 mins ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
…leadership and oversight for financial reporting, accounting operations, cash flow and treasury management, year-end and external audit activities, tax and other corporate financial…
Added 25 mins ago
Risk Associate
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Patient Relations and Organizational Risk.
Added 25 mins ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
7. Provide collaborative management and coverage of the Mental Health Program operations.
Added 25 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 25 mins ago
Risk Associate
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Patient Relations and Organizational Risk.
Added 25 mins ago
Simulation Technician
Health Sciences North
Sudbury, ON
Provide technical support for simulation operations, including the maintenance and repair of computerized manikins and task trainers, as well as the planning, execution, and evaluation of…
Added 25 mins ago
Coordinator
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient Geriatric Medicine Service. Promote the delivery of optimal…
Added 25 mins ago
Manager, Corporate Reporting
Health Sciences North
ON · Sudbury, ON
…leadership and oversight for financial reporting, accounting operations, cash flow and treasury management, year-end and external audit activities, tax and other corporate financial…
Added 25 mins ago
Coordinator, Regional Outpatient Geriatric Medicine Service
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient Geriatric Medicine Service. Promote the delivery of optimal…
Added 30 mins ago
F
store manager - retail
FasGas-Whitecourt
Whitecourt, AB
- From $41.35 CAD / hour
- Full-time
- On-site
Added 31 mins ago
SS
production operations manager
Schooner Seafoods Limited
Wedgeport, NS
- $25 to $29 CAD / hour
- Full-time
- On-site

Scotiabank

Manager, Customer Care - E-Customer Experience

Toronto, ON, M1L 4S2, Canada

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Job details

Apply by: Oct 9, 2026
Experience: 3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Posting language: English
Posted: Oct 5, 2026

Original job description

Requisition ID: 275451

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees the Social Media, Click to Chat, and Communication Centre Support teams within the Client Experience Centre, ensuring customer-focused, high-performing teams deliver high-quality customer outcomes while business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, procedures, and the Bank’s risk appetite. The Manager provides people leadership, operational oversight, and strategic guidance for digital customer care. The role strengthens digital capability, customer resolution, risk management, and continuous improvement while partnering across the Bank on national initiatives.

Is this role right for you? In this role, you will:

Leads and drives a customer-focused culture across Social Media, Click to Chat, and Communication Centre Support to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Develops and coaches a high-performing team by ensuring employees have the knowledge, skills, tools, and support required to deliver consistent, high-quality customer outcomes.
Monitors workload, digital interactions, service delivery, readiness, adherence, and interaction quality; provides timely coaching and feedback and ensures the integrity of transactions and account activity.
Acts as an escalation point for complex or sensitive customer concerns, coordinating research, response development, and partnership across the Bank to achieve appropriate resolution within delegated authority and established escalation pathways.
Oversees daily operations for Social Media, Click to Chat, and Communication Centre Support and provides strategic guidance to internal partners across the Bank.
Analyzes customer conversations, emerging trends, activity, and service results across digital channels to identify customer, operational, compliance, and reputational considerations and recommend appropriate action.
Supports employees with sound judgement and recommendations and, when required, participates in customer-facing digital conversations in a manner appropriate to the audience and the Scotiabank brand.
Develops and improves business processes, controls, and digital servicing practices to increase efficiency, reduce rework, address gaps, and strengthen employee capability.
Partners with the Senior Manager and key stakeholders to evolve digital customer care frameworks, operating practices, and service capabilities.
Contributes to Centre objectives by promoting effective customer resolution, retention, and appropriate referral opportunities while balancing customer needs, risk, and operational requirements.
Ensures productivity and service-level expectations are achieved and uses relevant operational measures to manage performance across supported channels.
Provides leadership coverage and operational support in the absence of the Senior Manager, including escalation support, reporting and analysis, and strategic input as required by the operating model.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring day-to-day business controls meet obligations related to operational, compliance, AML/ATF/sanctions, and conduct risk.
Minimizes risk and losses by ensuring adherence to Scotiabank policies, procedures, key controls, audit requirements, and delegated authorities.
Identifies recurring customer inquiries, pain points, complaints, and process issues; establishes appropriate tracking and partners with stakeholders on corrective actions or improvements.
Builds a high-performance and inclusive environment that attracts, retains, develops, and motivates employees through regular coaching, recognition, open communication, development planning, and support for change initiatives.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

3-5 years of industry experience, preferably in a management, coaching, customer service, or digital customer-care environment.
Previous people-leadership experience with strong coaching, mentoring, and team-development capability.
Strong customer-service orientation, judgement, analytical thinking, and problem-solving skills in complex or sensitive customer situations.
Strong knowledge of Scotiabank retail products and services, relevant policies and procedures, and digital banking/service channels.
Demonstrated digital fluency and ability to support evolving tools, technologies, processes, and customer interaction channels.
Strong written and verbal communication skills and the ability to build effective relationships with employees, clients, business partners, and other stakeholders.
Ability to work independently, exercise sound judgement, manage competing priorities, and operate effectively in a changing environment.
Experience analyzing service, customer, or operational data and translating trends into practical actions is an asset.
Post-secondary education in business, communications, public relations, digital disciplines, or a related field is an asset.
Bilingual capability is an asset unless required for a designated bilingual role.

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager leads and oversees social media, chat, and communication support teams to ensure high-quality customer outcomes and operational excellence. They provide strategic guidance, coach team members, and manage risk while partnering across the bank to improve digital servicing practices.

Requirements

Candidates should have 3-5 years of industry experience in management, coaching, or digital customer care. Strong knowledge of retail banking products, digital channels, and the ability to analyze service data are essential for success in this role.

Skills

People leadership
Coaching
Customer service
Digital customer care
Analytical thinking
Problem-solving
Risk management
Strategic planning
Communication
Relationship building
Performance management
Digital fluency
Operational oversight
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Social Media
Click to Chat
Digital Banking
Risk Management
People Leadership
Coaching
Performance Management
Operational Oversight
Compliance
Retail Banking
Customer Experience
Strategic Planning
Data Analysis
Communication
Stakeholder Management
Process Improvement
Escalation Management
Digital Fluency
AML
ATF
Sanctions
Business Processes
Service Delivery
Customer Retention

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