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Operational Excellence Manager
The Coca-Cola Company
Peterborough, ON · Canada - ON - Peterborough
- Full-time
…innovation, collaboration, and purpose-driven performance, we’re building the next generation of operational excellence across our global network. The Senior Director, Operational…
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Caretaker
HealthCareersInSask.ca
Smeaton, SK
- Part-time
Job Description: Maintains the cleanliness of the interior and exterior of the facility. Performs minor maintenance repairs and maintain grounds.
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BRANCH ADMINISTRATOR
AFD Petroleum
Whitehorse, YT
The Branch Administrator will generate high quality customer satisfaction while building relationships and supporting the integration of strategic plans with the direction of the area…
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Weekend Building Cleaner
Alliance Maintenance Ltd.
Vancouver, BC
- $18.35 CAD / hour
- Part-time
Alliance Maintenance is a growing building maintenance company serving residential strata properties across Metro Vancouver. We focus on creating a positive team environment and helping our…
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Maintenance Foreperson
Amrize
Langley (District), BC · Langley, Brit
- $45.96 to $57.45 CAD / hour
Join Amrize as a Maintenance Foreperson and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
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Facilities Maintenance - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
ATCO Structures & Logistics is looking to hire a Maintenance Technician to join our team for a future opportunity at a remote camp in Ontario. The Maintenance Technician is responsible for…
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Junior Engineer - Rail Bridges Montreal
Hatch
Montreal, QC
…team is seeking engineers who are passionate about the design, maintenance, and construction of bridges. In this role, you will collaborate with engineers and technicians to prepare bridge…
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Equipment Operator – Prince George
Finning
Prince George, BC
- Full-time
Support routine building and yard maintenance
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Manager, Corporate Services
The Government of Nova Scotia
Halifax, NS
…developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova…
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Fleet Clerk
CONA Services
Brampton, ON
Process all work orders in the Fleet Maintenance System and maintain records according to Company Policy and Government Regulations
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Fleet Clerk
CONA Services
Brampton, ON
Process all work orders in the Fleet Maintenance System and maintain records according to Company Policy and Government Regulations
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Construction Manager (YNSE)
Aecon
Toronto, ON · North York, ON
…well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our…
Added 15 mins ago
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Process Engineering lll (Packaging)
Contract Pharmaceuticals Limited
Mississauga, ON
- $95,000 to $100,000 CAD / year
- Contract
Provide technical process engineering expertise to support Manufacturing, Packaging and Maintenance departments.
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Community Development Manager - Burnaby
Canadian Blood Services
BC
…Canadian Blood Services by generating and identifying leads, building a pipeline of potential donors, building relationships, and ensuring the growth and maintenance of a high quality,…
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Community Development Manager - Lower Mainland
Canadian Blood Services
Vancouver, BC
…Canadian Blood Services by generating and identifying leads, building a pipeline of potential donors, building relationships, and ensuring the growth and maintenance of a high quality,…
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Building Services Worker- Tawow (PT DAY)
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Building Manager, the Building Services Worker, is responsible for monitoring the facilities usage (sign in/sign-out), cleaning bathrooms, disposing of refuse, providing…
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AW
Building Services Worker- Tawow (PT Overnight)
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Building Manager, the Building Services Worker, is responsible for monitoring the facilities usage (sign in/sign-out), cleaning bathrooms, disposing of refuse, providing…
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AW
Building Service Worker (FT AFT (Mon-Fri))- Flint
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas,…
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AW
Building Service Worker (PT AFT )- Flint
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Building Services Worker, is responsible for washing and cleaning floors and carpets, cleaning bathrooms, kitchens and room doors in common areas,…
Added 15 mins ago
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Assistant Department Manager - Collingwood
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
…standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets…
Added 15 mins ago
FB
Forklift Operator
Farm Boy Inc.
Mississauga, ON
- From $21.25 CAD / hour
- Full-time
…standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets…
Added 15 mins ago
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Technical Customer Success Engineer
Procurify
Remote, Canada
- Contract
- Remote
…organization, but your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct…
Added 15 mins ago
Accounts Receivable Specialist
Alterra Mountain Company
West Kelowna, BC · Alpine Aerotech - West Kelowna
In the last 35 years, we've grown into one of the world's leading helicopter maintenance, repair, overhaul, and manufacturing organizations - trusted across the globe. Today, we are an…
Added 30 mins ago
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Rail Maintenance Facility Director – Engineering Services
SYSTRA
Toronto, ON
- Full-time
…solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 30 mins ago
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Senior Programmer - Tools | Programmeur senior - Outils
NBCUniversal
Montreal, QC
- Full-time
À titre de programmeur senior - Outils, vous êtes responsable de la conception, de l’implémentation et de la maintenance d’outils favorisant une création de contenu et un développement…

Scotiabank

Manager, Digital Experience (.COM)

Toronto, ON, M5C 2W1, Canada

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Job details

Experience: Minimum 5 years of relevant experience in the eCommerce space.
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278470

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Commerce (.COM) team at Scotiabank in Marketing is reinventing discovery experiences to meet the evolving and unique needs of our customers, regardless of who they are or how they choose to bank with us.

This role contributes to the overall success of the Commerce Team in Canada by supporting the maintenance and building of Scotiabank-owned web properties with a focus on continuous improvement to support sales and best-in-class customer experiences. Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance. Supports the team’s business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards.

Is this role right for you? In this role, you will:

Champion a customer-focused culture and drive impact and value to the business through understanding customer journeys across digital channels, providing an optimal experience for our customers and prospects and seamless paths to conversion.
Lead and manage the creation, planning, and delivery of various web initiatives, analyze their effectiveness, and continue optimizing and improving customer experience.
Build strong relationships with stakeholders to influence the planning, management, and optimization of all content across our public websites
Lead the Digital Commerce channel strategy in support of Scotiabank’s goals and objectives. Focus on a seamless customer experience for both new and existing Scotiabank customers, create and manage the roadmap of tactics and milestones that will accelerate growth.
Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor digital performance and identify innovative opportunities to support annual goals. Share findings with stakeholders to align on future opportunities.
Analyze site data and user behaviour to understand the customer and improve the customer experience through site optimization.
Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate Scotiabank from other financial institutions.
Partner with stakeholders to define and lead personalization opportunities to drive incremental value to the business.
Build A/B tests and personalized experiences, in partnership with digital analytics, marketing, UX, content writers, and audience managers, aimed to enhance overall customer experience, improve relevancy, and increase digital sales.

Consistently monitor, analyze, optimize and maintain site health (quality assurance, accessibility, and SEO) across all web pages in their portfolio.

Actively pursue effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
Champion a high-performance environment and contribute to an inclusive work environment.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

Minimum 5 years of relevant experience in the eCommerce space. Experience in the financial industry is a plus
Experience using marketing technology, Content Management Systems (Adobe Experience Manager preferred), and web testing and personalization software (i.e. Adobe Target)
Experience utilizing web analytics platforms to develop data-driven channel strategies (Adobe Analytics preferred)
Solid understanding of translating business strategy into digital experience through of mix of personalization and A/B testing
Proven experience leading strategies and roadmaps of tactics that deliver on business goals and objectives
Experience in identifying opportunities to bring efficiencies into existing processes

Ability to look at the bigger picture with a solid understanding of the customer journey
Deep knowledge of the impact of web content and SEO to drive optimizations and increase website traffic and user engagement
Excellent communication, relationship management, and stakeholder management skills

Strong presentation and storytelling skills, comfortable speaking in front of peers, senior leadership, and internal and external stakeholders

Experience in front-end using HTML, JavaScript, JSON and CSS
Experience using Project Management software (such as JIRA, Confluence, or WorkFront) is preferred
Ability to ensure website content has a consistent look and feel and is formatted to established standards
Ability to manage multiple projects in a fast-paced, deadline-driven environment, changing focus and priority as needed
Practical experience with Agile development methodologies
French language skills, written and verbal, are an asset

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead the digital commerce channel strategy and manage web initiatives to optimize customer experience and drive sales. Collaborate with cross-functional partners to implement personalization, A/B testing, and site improvements while ensuring compliance and accessibility standards.

Requirements

Requires a minimum of 5 years of experience in the e-commerce space with proficiency in marketing technology and web analytics. Strong communication skills and technical knowledge of front-end development and project management tools are essential.

Skills

E-commerce
Adobe Experience Manager
Adobe Target
Adobe Analytics
A/B testing
Personalization
SEO
HTML
JavaScript
JSON
CSS
Project management
Stakeholder management
Agile methodologies
Data analysis
Digital strategy

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Tuition assistance
Employee resource groups
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Digital experience
Scotiabank
Marketing
Adobe Experience Manager
Adobe Target
Adobe Analytics
A/B testing
Personalization
SEO
HTML
JavaScript
JSON
CSS
JIRA
Confluence
WorkFront
Agile
Customer journey
Channel performance
Web accessibility
Stakeholder management
Data-driven strategy
Financial industry
Quality assurance
Digital sales
Content management systems
Project management
Conversion optimization
Brand strategy

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