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Added 12 mins ago
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Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Provides support and service for the Investment Operations function of BMO’s business stakeholders and customers. Executes and delivers on Investment product and service processes ensuring…
Added 12 mins ago
Funding Validation Officer - Automotive Finance - Anjou, Quebec
Scotiabank
QC · Anjou, QC
…exception funding situations to the departmental Supervisor or Manager, as required for review and…
Added 12 mins ago
Manager, Corporate Function Finance (1 Year Contract)
Scotiabank
Toronto, ON
The Manager, Corporate Functions Finance works closely with team members to produce month-end results, monthly forecasts, annual budgets, and business line allocations. This role provides…
Added 12 mins ago
TC
Director of Sales and Marketing
Terex Corporation
Calgary, AB · Olds, AB · Vancouver, BC · BC · Sudbury, ON · ON · QC · CA-AB Olds
- Full-time
Partner with Product Development, Engineering and Operations to influence product roadmaps based on market feedback.
Added 42 mins ago
BI
Senior Pega Lead / Lead Enterprise Business Architect
BURGEON IT SERVICES
Toronto, ON
- Contract
Investment-product and account-related workflows
Added 43 mins ago
CN
Marketing Analyst
Canadian Natural
Calgary, AB
- Full-time
4-8 years of relevant experience in finance, business/corporate development, investment analysis, commercial operations, banking, or energy-related industries
Added 57 mins ago
GT
Associate Director, Software Engineering
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…Management, Technology Delivery, Architecture, Cybersecurity, Operations and Data teams, you will develop engineering leaders and build high-performing teams that deliver maintainable,…
Added 57 mins ago
CC
Retail Store Manager
Canna Cabana
Waterloo, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 1 hour ago
GI
Portfolio Manager, Private Client (Established Book of Business)
Goodreid Investment Counsel
Toronto, ON
- Full-time
Full investment, operations, compliance and administrative support, so you can focus on your clients
Added 1 hour ago
TC
Manager, Business Innovation
Toyota Canada Inc.
Toronto, ON
- Full-time
Toyota Canada Inc. is currently looking for a strategic and collaborative Manager, Business Innovation to lead focused retail transformation initiatives to address Customer and Dealer…
Added 1 hour ago
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Account Manager
Valnet
Montreal, QC
- Full-time
As an Account Manager in the Valnet Ad Sales organization you will be responsible for nurturing and growing client relationships, ensuring the successful delivery of advertising campaigns,…
Added 1 hour ago
GC
Full-time Commis Chef-BEL
Great Canadian Entertainment
Belleville, ON
- Full-time
Under the direct supervision of the Sous Chef, or Manager, F&B, this position is responsible for the preparation of food items, maintaining all company standards and adhering to all safety…
Added 1 hour ago
AF
Lead UX Designer
Armstrong Fluid Technology
Toronto, ON
- Full-time
…platform and lead the design team. Working with the product manager, enterprise architect, the platform vendor partner, and sales, customer service, and order-entry leaders across our…
Added 1 hour ago
T
Personal Banking Associate
TD
AB
- Full-time
…financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it…
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it…
Added 1 hour ago
Manager, GTB Resiliency (12 month contract)
Scotiabank
Toronto, ON
The Manager, Payments Operational Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting and testing preventative measures.…
Added 1 hour ago
Assistant Manager, Data Analytics & Reporting, Security Operations
Scotiabank
Toronto, ON
…consistency, transparency, and automation across Physical Security operations, helping translate strategy into measurable outcomes. Ultimately, the role supports the Bank’s ability to…
Added 1 hour ago
KB
Office Manager
Kent Building Supplies
Amherst, NS
- Full-time
…and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement…
Added 1 hour ago
P4
Renovations Lead
Pier 4 Ltd.
Cambridge, ON
- Full-time
At Pier 4, growth creates opportunity. As one of Canada’s fastest-growing real estate investment firms, we’re seeking ambitious individuals who are eager to contribute, grow their careers,…
Added 1 hour ago
GE
Customer Service Manager
GFL Environmental Inc.
Coquitlam, BC
- Full-time
GFL Environmental is seeking an experienced, people-focused Customer Service Manager to lead and empower our frontline team at our centralized call centre in Coquitlam, BC! As our largest…
Added 1 hour ago
W
Business Administration Support
Wellington-Altus
Burlington, ON
- Full-time
The role of Business Administration Support, who reports to the Branch Administration Manager (BAM), is responsible for effectively managing all administrative aspects of the branch…
Added 2 hours ago
W
Business Administration Support
Wellington-Altus
Burlington, ON
- Full-time
The role of Business Administration Support, who reports to the Branch Administration Manager (BAM), is responsible for effectively managing all administrative aspects of the branch…
Added 2 hours ago
RA
Co-op, Warehouse Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $21 to $32 CAD / hour
- Full-time
You will report directly to the Production Control Inventory Manager and will receive daily direction and operational input from Warehouse Team Leaders and important partners across the…
Added 2 hours ago
A
Geotechnical Technical Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
Beyond its technical scope, the ECWE project represents a significant investment in sustainable urban mobility, expected to reduce greenhouse gas emissions by up to 5,800 tonnes annually…
Added 2 hours ago
T
Business Risk Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…

Scotiabank

Manager, GCEC & VA SSI Supervision

Toronto, ON, M1L 4S2, Canada

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Job details

Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Requisition ID: 277664

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, GCEC & VA SSI Supervision

Contributes to the overall success of the SSI Supervision initiative for Global Client Experience Centres and Virtual Advice in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Oversees the day-to-day execution of centralized SSI supervision activities for GCEC and Virtual Advice, ensuring supervision requirements are completed in accordance with established policies, procedures and service level expectations. This includes:
- Overseeing the quality and accuracy of supervision activities and case submissions, providing feedback, coaching and support to promote timely, accurate and first-time-correct outcomes.
- Supporting the execution of regulatory and compliance oversight activities, including KYC, T+1, complaints, registration activities, material changes, conflicts of interest, mandatory training requirements and other supervision responsibilities within the centralized model.
Monitors and manages supervision reviews, deficiencies and exception reporting, ensuring issues are identified, tracked, documented and resolved within established timelines, with appropriate follow-up completed with business partners and management.
Monitors supervision metrics, dashboards and operational reporting to identify trends, recurring issues and emerging risks, and escalates concerns or recommendations to management as appropriate.
Provides guidance, coaching and support to SSI Supervision Officers and Branch Compliance Officers on supervision requirements, escalated cases, exceptions, deficiencies and other matters requiring interpretation, review or escalation.
Supports audits, compliance reviews, regulatory examinations, testing activities and issue remediation efforts, including coordinating requests, gathering documentation, responding to inquiries, tracking action items and assisting with remediation activities.
Identifies opportunities to improve supervision processes, controls, reporting and workflows, supporting the implementation of process improvements and operational changes that enhance effectiveness, efficiency and compliance outcomes.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Licensed to sell mutual funds in Canada and registered as a Mutual Fund Representative with the applicable provincial securities regulators in all Canadian provinces and territories.
Successful completion of Branch Compliance Officer course or recognized equivalent, as required for BCO registration.
Minimum two years of experience in Mutual Fund sales registered under the applicable securities legislation or a minimum of two years of equivalent experience.
Expert knowledge of Mutual Fund Products and thorough knowledge of SSI policies and procedures, CIRO requirements, applicable provincial securities requirements, and the appropriate policies, legislation and taxation regulations.
Strong understanding of GCEC and Virtual Advice operations, risk management practices, business controls, compliance governance and change management.

Location(s): Canada : Ontario : Toronto || Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The manager oversees centralized SSI supervision activities for Global Client Experience Centres and Virtual Advice to ensure compliance with regulations and internal policies. They also provide coaching to staff, monitor supervision metrics, and support audits and process improvement initiatives.

Requirements

Candidates must be licensed to sell mutual funds in Canada and registered as a Mutual Fund Representative with provincial regulators. A minimum of two years of experience in mutual fund sales and completion of the Branch Compliance Officer course are required.

Skills

Mutual Fund Sales
Compliance Oversight
Risk Management
KYC
Regulatory Compliance
Team Leadership
Coaching
Operational Reporting
Change Management
Business Controls
Conflict Resolution
Audit Support
Financial Regulations
Data Analysis
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Mutual Funds
SSI Supervision
Compliance
KYC
T+1
CIRO
Risk Management
Regulatory Oversight
Branch Compliance Officer
Financial Services
Operational Reporting
Audit
AML
ATF
Sanctions
Change Management
Coaching
Performance Management
Client Experience
Virtual Advice
Securities Legislation
Taxation Regulations
Business Controls
Dashboarding
Exception Reporting

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