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Scotiabank

Manager, Global Onboarding Experience - Global HR

Toronto, ON, M1L 4S2, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

Requisition ID: 274613

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager contributes to the overall success of the Global Onboarding Experience team within Global HR Operations ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Works with the Senior Manager, Director and GHRO Leaders to conduct process assessments, identify improvement opportunities, and recommend solutions to business challenges.
Support Tier 2 escalations surrounding complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.
Oversees Global Onboarding initiatives, ensuring that new hires are seamlessly integrated into the organization. Actively participates in project delivery, coordinating with various stakeholders to meet project timelines and objectives. Cultivates and strengthens relationships with individual business units in all Countries we support, understanding their unique needs and challenges to tailor onboarding processes accordingly. This involves regular communication, feedback collection, and continuous improvement of onboarding practices to enhance the overall new hire experience and operational efficiency.
Enhance individual and team performance through regular coaching and feedback sessions, utilizing performance and development trackers, Intraday 2.0, etc. Conduct individual touch bases with each direct report to review and provide detailed coaching and feedback on performance KPIs, performance goals, development goals, and development opportunities.
Foster a culture of continuous improvement by promoting active participation and contributing to team development and engagement programs.
Provide support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators.
Identify and promote internal growth opportunities and develop a succession plan for critical roles within the team.
Assess the quality of execution of the Global HR Operations, based on the established QA/Audit processes to drive performance.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
Relevant experience in resolving customer service requests.
Experience leading a team with direct reports.
Knowledge of employee data administration and end-to-end processes.
Deep understanding and knowledge of Bank policies and procedures.
Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
Experience in Reporting & Analytics and Power BI is an asset
Strong knowledge of organizational structure and complexity.
Proven teamwork capabilities; strong relationship management and interpersonal skills.
Attentive to details and deadlines; ability to manage multiple priorities.
Experience in conflict/issue resolution.

What's in it for you?

Responsible for coaching and developing direct reports (8-12)
Responsible for meeting established Service Level Agreements (SLAs).
Ensure business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule
Create strong partnerships with business leaders and key stakeholders
Act as an escalation point for any complex/unusual transactions

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Manager oversees the Global Onboarding Experience team, ensuring seamless integration for new hires and managing complex employee inquiries. They are responsible for coaching direct reports, driving performance metrics, and fostering continuous improvement in onboarding processes.

Requirements

Candidates must have a post-secondary degree in Human Resources or Business and experience leading a team. Proficiency in Microsoft Office applications and knowledge of employee data administration and bank policies are required.

Skills

Human Resources
Team Leadership
Onboarding
Process Improvement
Relationship Management
Conflict Resolution
Data Administration
Reporting
Analytics
Microsoft Excel
Microsoft Word
Adobe Acrobat
Power BI
Performance Management
Coaching
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Onboarding
Global HR Operations
Performance Management
KPIs
Process Assessment
Stakeholder Management
Reporting
Analytics
Power BI
Microsoft Excel
Microsoft Word
Adobe Acrobat
Succession Planning
Compliance
Risk Management
Customer Service
Conflict Resolution
Team Leadership
Banking
Operational Efficiency
Service Level Agreements
Business Continuity
Data Administration
Coaching

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