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Scotiabank

Manager, GTB Resiliency (12 month contract)

Toronto, ON, M1L 4S2, Canada

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Job details

Experience: 3+ years of experience in financial, operations management or related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Requisition ID: 277334

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager, Payments Operational Resiliency is responsible for supporting and executing a global payments resiliency framework, focused on documenting and testing preventative measures. The payments resiliency framework supported by this individual and team will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. This role focuses on strengthening the bank’s ability to anticipate and recover from operational and technology-related disruptions, while minimizing customer, financial and reputational impact.

Is this role right for you? In this role you will:

Execute and enhance the payments operational resiliency framework, ensuring resiliency principles are consistently embedded across end-to-end payment processes.
Assess operational processes and capabilities to identify resiliency gaps and drive improvements in prevention, readiness, and recovery.
Support the identification and execution of operational change initiatives that strengthen resiliency and reduce customer, operational, and financial impact during disruptions.
Maintain and enhance operational resiliency documentation and artifacts (e.g., process documentation, playbooks, procedures) in alignment with enterprise and regulatory standards.
Partner with business, operations, risk, compliance, AML, and incident response teams to integrate resiliency considerations into day-to-day operations and transformation initiatives.
Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
Support and lead assigned workstreams within enterprise and regulatory operational resiliency initiatives, ensuring delivery of agreed milestones and testing commitments.
Provide operationally focused support and execution to a cross-functional team of members spanning operations, technology, and business. Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience.
Create an environment in which his/her team pursues effective and efficient operations of your respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Bachelor’s degree in Business, Engineering, Computer Science or equivalent
3+ years of experience in financial, operations management or related field.
Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real time payment and settlement frameworks in production and under development
An Agile mindset with a focus on delivering business value associated with operations transformation
Experience in related Payments operations or other areas of capital markets including FX, reconciliation, settlement
Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
Proven collaboration and presentation skills with broad audience of stakeholders.
Familiar with operational process design, understanding lean methodologies to create end to end process improvements.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Working Conditions:
Work in a standard office-based environment.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

#GTB

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Execute and improve the global payments operational resiliency framework by identifying gaps, strengthening prevention and recovery, and maintaining documentation, playbooks, and procedures. Coordinate cross-functional teams and assigned workstreams to embed resiliency in payment processes, deliver initiatives and testing commitments, and reduce customer, operational, financial, and reputational impacts from disruptions.

Requirements

A bachelor’s degree in Business, Engineering, Computer Science, or an equivalent field and at least three years of experience in financial services, operations management, or a related area are requested. Candidates should understand high- and low-value payments, have relevant payments operations or capital markets experience, and demonstrate agile delivery, process improvement, collaboration, and stakeholder presentation skills.

Skills

High-Value Payments
Wire Payments
SWIFT
ISO 20022
Financial Market Infrastructures
Real-Time Gross Settlement
Low-Value Payments
ACSS
EFTs
ACH
Interac
Operational Risk Management
Process Design
Lean Methodologies
Agile

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Global Transaction Banking
Wire Payments
SWIFT
ISO 20022
Financial Market Infrastructures
Real-Time Gross Settlement
ACSS
Electronic Funds Transfers
ACH
Bill Payments
Cheque Processing
Interac
Payment Clearing
Payment Settlement
Foreign Exchange
Reconciliation
Operational Risk Management
Regulatory Compliance
AML/ATF
Incident Response
Operational Change
Process Documentation
Playbooks
Agile
Lean Methodologies
Operations Transformation
Resiliency Testing

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