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Administrative & Operations Support Associate

Scotiabank

Manager, Learning and Development

Toronto, ON, M5H 1H1, Canada

Experience: 3 years Private Banking, Retail or Commercial banking experience and / or Learning & Development, Sales Effectiveness experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requisition ID: 274892

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Responsible for supporting the development, management and delivery of Private Banking learning programs and changes across all delivery modalities including, but not limited to, virtual classes, face to face classes, eLearning, simulations, videos and podcasts, learning plans and guides, leader guides, and job shadow guides. The Manager will work with internal and external partners and business stakeholders to implement identified changes. This role will also fulfill the program reporting needs and work with the appropriate HR Services group as required.

What you will be doing:

Responsible for the implementation of content maintenance, the integration of new content, the alignment to new strategies and ongoing learning experience, and delivery modernization
Contributes to the design and development and takes a lead role in the quality control of learning programs that support a customer focused culture across the Private Banking network
Leads virtual training sessions and other learning and development sessions as required
Impacts the quality and delivery of learning programs through leading regular touchpoints with Private Banking employees to gather feedback and provide direct support and coaching
Responsible for engaging with Managers, Senior Managers and Directors to provide professional guidance in supporting training Program progression, identifying opportunities for coaching and development, and addressing areas of concern
Takes insights and opportunities from these sessions to address gaps in learning and develop long-term solutions and strategy
Supports vendor relationships, including the coordination of content development, reviews and approvals, scheduling virtual and in-person sessions, venue contracts and attendance.
Coordinates with the Learning COE and Learning Management System teams on the implementation of complex and large content creation and/or changes to the existing content in accordance with established guidelines and standards
Provides ongoing support to the Senior Manager with training content details, reporting on content updates, collaborating with partners in Private Banking, Canadian Banking, RBSC, Contact Centre, product, and technology groups to obtain support and information when required
Prepares presentations for Senior Manager, senior audiences and partners when required
Leads regional and national calls to educate and improve learning program engagement by connecting the dots across a wide range of audiences to effectively communicate change and influence adoption
Develops visuals including learning journey maps, infographics, podcasts, etc. to support learning methodologies and delivery strategies
Assesses impacts, dependencies, and trade-offs across all learning programs when managing and making changes to the content library, taking all learning assets and the different modalities into consideration
Creates communications when required and evaluation plans for learning programs and assists in the implementation across the network
Develops and maintains websites in accordance with the bank standards and guidelines
Supports the learning program pages across various sites, including day-to-day maintenance, document upload and working with respective partners
Works with the Learning COE and HR Services to set-up and maintain learning assets and to establish cadence of reports and data from Learning Management System
Creates and maintains internal learning reports and dashboards
Maintains training surveys and shares related insights
Actions and responds to requests received via email inboxes
Monitors market leading trends and learning best practices to propose enhancements to the learning experience
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of the respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-today business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

3 years Private Banking, Retail or Commercial banking experience and / or Learning & Development, Sales Effectiveness experience
University or community college degree preferred
Bi-Lingual (English / French is an asset)
Knowledge of adult learning principles, and design and development principles
Thorough knowledge of Bank products, services, policies, and procedures
Credit / Financial analysis experience is an asset
Strong project management skills and ability to meet deadlines
Strong communication skills, both verbal and written
Strong presentation skills required

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : British Columbia : Vancouver

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Develop, maintain, and deliver Private Banking learning programs across virtual, in-person, and digital formats, while coordinating content changes, vendors, and internal partners. Lead training and engagement activities, gather feedback, report on program outcomes, and ensure learning materials and operations align with bank standards and risk controls.

Requirements

The role seeks at least three years of experience in Private Banking, Retail or Commercial Banking, Learning and Development, or Sales Effectiveness, along with knowledge of adult learning and instructional design principles. A university or community college degree is preferred; strong project management, communication, and presentation skills are required, while bilingual English and French ability and credit or financial analysis experience are assets.

Skills

Learning Program Development
Adult Learning Principles
Learning Design
Training Delivery
Project Management
Stakeholder Engagement
Vendor Management
Content Management
Quality Control
Coaching
Change Management
Presentation Skills
Written Communication
Reporting and Dashboards
Learning Management Systems
Banking Products and Services

Visa sponsorship

Not detected in the job text

Keywords

Private Banking
Retail Banking
Commercial Banking
Learning and Development
Sales Effectiveness
Adult Learning Principles
Learning Design
Learning Program Development
Virtual Training
E-Learning
Simulations
Learning Management System
Content Maintenance
Learning Experience
Vendor Relationships
Project Management
Coaching
Change Management
Learning Journey Maps
Infographics
Podcasts
Learning Reports
Dashboards
Training Surveys
Bank Products and Services
Credit Analysis
Financial Analysis
Operational Risk
Compliance
AML/ATF

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