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Added 3 hours ago
AR
Project Manager
Aliant Resources
ON · Peel, ON
- Contract
Provides project team, business stakeholder meetings and regular reporting to the Client Relationship Manager, Project Sponsor, Senior Project Manager IT Projects, Steering Committee, and…
Added 3 hours ago
WE
Senior Manager, HPIbet Product Operations, Platform & Compliance
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
Working closely with Information Technology, Compliance, Responsible Gaming, Customer Care, Finance, Marketing, Business Intelligence, Operations, and external partners, the Senior Manager…
Added 3 hours ago
B
Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls.
Added 3 hours ago
BC
Associate Director, Finance
British Columbia Institute of Technology
Burnaby, BC
- $115,378 to $165,856 CAD / year
- Full-time
…agreements and statutory requirements in consultation with the Senior Director Financial Planning & Business Intelligence. Implements the necessary controls to identify and mitigate risks…
Added 3 hours ago
FC
Senior Specialist, Loan Monitoring & Operational Excellence
Fiera Capital
Toronto, ON
- Full-time
The Senior Specialist, Loan Monitoring & Operational Excellence will play a key role in supporting Fiera Capital’s Private Credit platform across Canada. This position is responsible for…
Added 4 hours ago
CO
Lead Internal Auditor
City of Brampton
Brampton, ON
- Temporary
Develops (independently or in collaboration with the Manager, Internal Audit) the project plan including determining audit objectives, scope and methodology; assessing risk and internal…
Added 4 hours ago
EC
Senior Engineering Manager, Analytics
Emburse Chrome River
Toronto, ON
- Full-time
As Senior Engineering Manager, Analytics, you will lead two data and analytics teams, Emburse Analytics and Travel Analytics, that turn travel and expense data into the dashboards, embedded…
Added 4 hours ago
P
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 4 hours ago
W
ERP Product Owner
WildBrain
Toronto, ON
- Full-time
…Business Central. Acting as the bridge between Finance leadership, Technology Solutions, business stakeholders, and the implementation partner, this individual will be accountable for…
Added 4 hours ago
Senior Manager, Branch & ABM Transformation
Scotiabank
Toronto, ON
…adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct…
Added 4 hours ago
Manager, Merchant Services (Sales Operations)- Global Transactions Banking (12 month contract)
Scotiabank
Toronto, ON
The Manager will work independently, receiving direction from the Senior Manager and will participate in an interdivisional product and sales groups, such as Global transactions Banking,…
Added 4 hours ago
T
Manager, Command Centre, Enterprise Workforce Management
TD
London, ON · Toronto, ON
- Full-time
The role operates at the intersection of customer experience, workforce execution, operational risk, and enterprise incident management. The successful candidate will act as a trusted…
Added 4 hours ago
TS
Senior Business Analyst
TD Securities
Toronto, ON
- Full-time
Senior Business Analyst, Trade Finance Operations
Added 4 hours ago
K
Program Manager, Data Governance Transformation
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Program Manager, Data Governance to lead enterprise-wide data governance transformation initiatives. This high-impact role will drive the adoption,…
Added 5 hours ago
I
Senior Manager, Information Security & IT
illumin
Toronto, ON
- Full-time
Reporting to the CITO, we are hiring a Senior Manager, Information Security & IT to lead information security across illumin while providing leadership to our corporate IT function. As our…
Added 6 hours ago
GS
Akamai Security Engineer
Gala Solutions
Montreal, QC
- Contract
Troubleshoot AI- and LLM-related traffic that triggers WAF protections, such as SQL injection controls.
Added 6 hours ago
R
Senior Manager Regulatory Engagement
RBC
Toronto, ON
- Full-time
We are seeking an experienced Senior Manager, Regulatory Engagement, Practice Management to lead program management and project execution in the regulatory engagement environment,…
Added 6 hours ago
IS
WAF / Akamai Security Engineer
ITMC Systems, Inc
Montreal, QC
- Contract
Troubleshoot AI- and LLM-related traffic that triggers WAF protections, such as SQL injection controls.
Added 6 hours ago
Senior Manager, Loyalty Financial Analytics
Scotiabank
Toronto, ON
…adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct…
Added 6 hours ago
Project Manager
Government of Alberta
AB
Reporting to the Senior Project Manager, Capital Program and Project Delivery, you will directly manage assigned housing capital and Capital Maintenance and Renewal projects. You will be…
Added 7 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit framework built on an enterprise…
Added 7 hours ago
PC
Business Developer
Powerhouse Controls Ltd
Cambridge, ON
- Full-time
Since 1992, Powerhouse Controls has been on a mission to be recognized as a world-class, single-source drive and automation systems integration supplier.
Added 7 hours ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 7 hours ago
LC
Director, Record-to-Report
Loblaw Companies Limited
Brampton, ON
- Full-time
…manual activity and improve productivity, service quality and controls through process redesign, automation, analytics and emerging…
Added 7 hours ago
E
Senior Engineering Manager, Analytics
Emburse
Toronto, ON
- Full-time
As Senior Engineering Manager, Analytics, you will lead two data and analytics teams, Emburse Analytics and Travel Analytics, that turn travel and expense data into the dashboards, embedded…

Scotiabank

Manager, Loyalty & Partnership Infrastructure

Toronto, ON, M5C 2W1, Canada

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Job details

Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275498

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring timely deliverables, documenting changes, The role involves overseeing production support, monitoring platform stability, reporting to senior management, addressing audit issues, promoting a customer-focused culture, and building strong stakeholder relationships.

Is this role right for you? In this role you will:

Being Subject Matter expert of Loyalty Program to support project workstreams and working closely with Loyalty Partnership team, Business Partners, and the Vendor.
Lead the management and support of internal and external vendor roadmap initiatives associated with our business Loyalty program
Ability to multitask and manage multiple projects simultaneously through effective time management skills while maintaining accuracy of project deliverables within budget and established department guidelines and protocols, escalating as necessary. Participating in and/or managing specific sections of large projects.
Ensure that requirements are clearly, accurately, and thoroughly documented and understood for both system changes and/or process changes and that there is value and consistency added to the user and customer experience. Experience must include both Waterfall and Agile.
Work closely with business partners to analyze the end-to-end process and ensure that requirements are clearly, accurately, and thoroughly documented and understood.
Engage and manage relationships with business, technology partners and the vendor to ensure system requirements are realized, by reviewing test plans, test scenarios, test results to drive monthly releases to successful implementation.
Managing Production Support daily, L&P customer escalation issues, and proactive resolution of rejects generated via Power BI Report.
Lead the attestation and reconciliation process from Operations and Technology end to support Partner invoice payment
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Ensure the end-to-end process is fully analyzed and documented which include all delivery channels, affected processing units and technologies.
Manage work and tasks with Development and other stakeholders and ensures system requirements are realized.
Develops, maintains, and enhances relationships with management within service, product, development, and delivery areas in the execution of projects.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment
Prepare and deliver performance reports on system operations for senior leadership.
Technical project delivery and continuous improvement
Data stewardship of Loyalty data at the Bank
End to end project delivery
Oversees loyalty platform provider on any infrastructure plans
Collaborate with enterprise cyber and fraud teams to develop and implement enhanced security, infrastructure for loyalty
Custodian of Operation process documentation from intake, onboarding to continuous updates

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

The incumbent must hold a relevant and recognized degree and proven IT experience with an emphasis on complex systems/business initiatives.

Advanced analytical and problem-solving skills.
Good working knowledge of JIRA, Confluence, AI tools
Candidates with demonstrated curiosity to learn, adaptable to changing situation and goal oriented will be given preference.
Work experience in technology and financial services /Fintech
Strong communication and collaboration skills, supported by well-developed logical and analytical competencies
Possess a very good understanding of current IT/Digital practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology

What’s in it for you?

A rewarding career opportunity to create a new mandate and change how the bank operates – putting capabilities first
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The manager will lead the loyalty program infrastructure by collaborating with vendors and internal teams to ensure platform stability and timely project delivery. They are responsible for managing production support, overseeing system requirements, and reporting performance metrics to senior leadership.

Requirements

Candidates must hold a relevant degree and possess proven IT experience with complex business initiatives. Proficiency in both Waterfall and Agile methodologies, along with strong analytical and communication skills, is required.

Skills

Project management
Vendor management
Stakeholder management
Waterfall methodology
Agile methodology
Data stewardship
Analytical skills
Problem-solving
Jira
Confluence
AI tools
Financial services
Fintech
Requirements specification
Testing methodologies
Communication

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Loyalty program
Partnership infrastructure
Vendor management
Waterfall
Agile
Jira
Confluence
AI tools
Financial services
Fintech
Power BI
Data stewardship
Cyber security
Fraud prevention
Requirements specification
Testing methodologies
Operational risk
Compliance
AML
ATF
System development
Project delivery
Stakeholder management
Production support
Reconciliation
Business analysis
Infrastructure planning
Performance reporting
Digital practices
Logical modeling

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