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Added 9 mins ago
RT
Product Owner – Asset Management - Canada
RELQ TECHNOLOGIES
Canada
- Full-time
operate within a tight-knit core product squad alongside a Product Manager, a Rapid
Added 9 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 9 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 9 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 9 mins ago
LI
Frontend Developer
LanceSoft, Inc.
Toronto, ON
- Contract
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Added 9 mins ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 11 mins ago
Senior Manager, Sales Effectiveness Seismic Product Owner, GTB - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Sales Effectiveness Seismic Product Owner is accountable for maximizing the value of GTB’s Seismic platform as a core sales enablement capability. Acting as the business…
Added 38 mins ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
…are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are…
Added 41 mins ago
SC
Department Purchasing and Contracts Advisor, Utilities
Strathcona County
Sherwood Park, AB
- Full-time
…compliant and aligned with corporate standards. Reporting to the Manager, Utilities Finance and Accounting, you’ll provide trusted advice and guidance to employees, identify opportunities…
Added 41 mins ago
Technical Architect Contracts (Computer Services Officer 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, IT Assets, Finance and Procurement, as the Technical Architect Contracts, you will be responsible to manage the financial viability and sustainability of our…
Added 41 mins ago
UX Researcher
Lyft
Toronto, ON
Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
Added 41 mins ago
M
RQ11723 - Solutions Designer - CRM - Senior
Maarut
Toronto, ON
- Contract
Design of hosting technology solutions based on the client’s
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Network Construction Project Manager, Technical Program Management
IREN
Vancouver, BC
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Added 41 mins ago
Executive Director, Experiential Learning & Professional Development
University of Toronto
Toronto, ON
…responsible for strategic leadership in the planning, development, implementation, operation, successful management, and evaluation of the experiential learning, professional education,…
Added 54 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 54 mins ago
GT
AML Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $103 CAD / hour
- Contract
Reporting to the Senior Advanced Analytics Manager, the Data Scientist will be conducting all analytical activities related to FCRM transaction monitoring systems. The scope of the project…
Added 56 mins ago
B
UAT Manager
BMO
Toronto, ON · YNG
- Full-time
Provides advice and guidance to assigned business/group on implementation of UAT solutions.
Added 1 hour ago
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Restaurant manager
Subway
Kitchener, ON
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
CR
Restaurant manager
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- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
Senior Project Manager, Experience
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The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across…
Added 1 hour ago
CP
Applications Administrator
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Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 1 hour ago
NC
Quantitative Developer
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Montreal, QC
- Full-time
…solutions. We stand out as the only systematic and AI-centric bond manager in Canada. Our investment process is built and run by one integrated team of quantitative researchers, strategists…
Added 1 hour ago
CT
CRM and Email Operations Specialist
Canadian Tire Corporation
Laval, QC
- Full-time
…Trio Hockey banners. Reporting to the Media and Go-to-Market Manager, this person will work closely with the CRM Lead, content and creative teams, as well as corporate CRM teams at Canadian…
Added 1 hour ago
AC
Manager, AI Integration and Academic Innovation (1 Year Contract)
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Chair, Teaching Excellence & Innovation, the Manager, AI Integration & Academic Innovation is responsible for advancing the College's artificial intelligence (AI)…
Added 1 hour ago
C
Business Development and Strategic Projects Manager
Co-op
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- Full-time
Lead and/or collaborate on HABS project planning, feasibility reviews, budgeting, and implementation activities for strategic initiatives.

Scotiabank

Manager, Loyalty & Partnership Infrastructure

Toronto, ON, M5C 2W1, Canada

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Job details

Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Requisition ID: 275498

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

Manager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring timely deliverables, documenting changes, The role involves overseeing production support, monitoring platform stability, reporting to senior management, addressing audit issues, promoting a customer-focused culture, and building strong stakeholder relationships.

Is this role right for you? In this role you will:

Being Subject Matter expert of Loyalty Program to support project workstreams and working closely with Loyalty Partnership team, Business Partners, and the Vendor.
Lead the management and support of internal and external vendor roadmap initiatives associated with our business Loyalty program
Ability to multitask and manage multiple projects simultaneously through effective time management skills while maintaining accuracy of project deliverables within budget and established department guidelines and protocols, escalating as necessary. Participating in and/or managing specific sections of large projects.
Ensure that requirements are clearly, accurately, and thoroughly documented and understood for both system changes and/or process changes and that there is value and consistency added to the user and customer experience. Experience must include both Waterfall and Agile.
Work closely with business partners to analyze the end-to-end process and ensure that requirements are clearly, accurately, and thoroughly documented and understood.
Engage and manage relationships with business, technology partners and the vendor to ensure system requirements are realized, by reviewing test plans, test scenarios, test results to drive monthly releases to successful implementation.
Managing Production Support daily, L&P customer escalation issues, and proactive resolution of rejects generated via Power BI Report.
Lead the attestation and reconciliation process from Operations and Technology end to support Partner invoice payment
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Ensure the end-to-end process is fully analyzed and documented which include all delivery channels, affected processing units and technologies.
Manage work and tasks with Development and other stakeholders and ensures system requirements are realized.
Develops, maintains, and enhances relationships with management within service, product, development, and delivery areas in the execution of projects.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment
Prepare and deliver performance reports on system operations for senior leadership.
Technical project delivery and continuous improvement
Data stewardship of Loyalty data at the Bank
End to end project delivery
Oversees loyalty platform provider on any infrastructure plans
Collaborate with enterprise cyber and fraud teams to develop and implement enhanced security, infrastructure for loyalty
Custodian of Operation process documentation from intake, onboarding to continuous updates

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

The incumbent must hold a relevant and recognized degree and proven IT experience with an emphasis on complex systems/business initiatives.

Advanced analytical and problem-solving skills.
Good working knowledge of JIRA, Confluence, AI tools
Candidates with demonstrated curiosity to learn, adaptable to changing situation and goal oriented will be given preference.
Work experience in technology and financial services /Fintech
Strong communication and collaboration skills, supported by well-developed logical and analytical competencies
Possess a very good understanding of current IT/Digital practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology

What’s in it for you?

A rewarding career opportunity to create a new mandate and change how the bank operates – putting capabilities first
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The manager will lead the loyalty program infrastructure by collaborating with vendors and internal teams to ensure platform stability and timely project delivery. They are responsible for managing production support, overseeing system requirements, and reporting performance metrics to senior leadership.

Requirements

Candidates must hold a relevant degree and possess proven IT experience with complex business initiatives. Proficiency in both Waterfall and Agile methodologies, along with strong analytical and communication skills, is required.

Skills

Project management
Vendor management
Stakeholder management
Waterfall methodology
Agile methodology
Data stewardship
Analytical skills
Problem-solving
Jira
Confluence
AI tools
Financial services
Fintech
Requirements specification
Testing methodologies
Communication

Benefits

Bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits

Visa sponsorship

Not detected in the job text

Keywords

Loyalty program
Partnership infrastructure
Vendor management
Waterfall
Agile
Jira
Confluence
AI tools
Financial services
Fintech
Power BI
Data stewardship
Cyber security
Fraud prevention
Requirements specification
Testing methodologies
Operational risk
Compliance
AML
ATF
System development
Project delivery
Stakeholder management
Production support
Reconciliation
Business analysis
Infrastructure planning
Performance reporting
Digital practices
Logical modeling

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