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Scotiabank

Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 30, 2026
Experience: 3+ years of experience in payments operations, incident management, or related field.
Posting language: English
Posted: Oct 9, 2026

Original job description

Requisition ID: 263261

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Payments Incident Response & Resiliency will be responsible for leading and coordinating the response to critical incidents impacting the banks global payment systems. This individual will also support the mapping and documentation of payments and technology assets across the bank. Fluency in both English and Spanish is required to support international teams and stakeholders.

Is this role right for you? In this role you will:

Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.
Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.
Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.
Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.
Optimize resilient operational processes by collaborating with cross-functional teams - including Business, Operations, Finance, Compliance, AML, and Technology - to drive end-to-end efficiency within the global payment’s ecosystem.
Contribute to the successful implementation of key enhancements across people, processes, and technology to strengthen the resiliency of payment systems and services.
Assist in documenting end-to-end payment journeys, operational capabilities and target-state processes, aligning with the overall transformation and resiliency strategy, SME input, and senior leadership direction.

Skills

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Fluent in English and Spanish.
Bachelor’s degree in Business, Engineering, Computer Science or equivalent
3+ years of experience in payments operations, incident management, or related field.
Proven experience in end-to-end incident management for critical payment systems, including triage, severity assessment, stakeholder coordination, and driving timely resolution to minimize client impact.
Knowledge of high-value and low-value payments domains is considered an asset, including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), global RTGS models, as well as ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks.
Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
Familiar with operational process design, understanding lean methodologies to create end to end process improvements

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and coordinate responses to critical incidents affecting global payment systems, prioritizing client impact and ensuring timely resolution and clear stakeholder communication. Drive post-incident improvements, support operational change proposals, collaborate across business and technology teams, and document payment journeys and target-state processes.

Requirements

Requires fluency in English and Spanish, a bachelor's degree in Business, Engineering, Computer Science, or an equivalent field, and at least three years of experience in payments operations, incident management, or a related area. Candidates should have end-to-end incident management experience, strong analytical and prioritization skills, and familiarity with operational process design; knowledge of payment networks and frameworks is an asset.

Skills

English-Spanish Fluency
Payments Operations
Incident Management
Critical Payment Systems
Incident Triage
Severity Assessment
Stakeholder Coordination
Root Cause Analysis
Resiliency Planning
Operational Process Design
Lean Methodologies
Analytical Skills
Data-Driven Decision-Making
KPI and Metrics Analysis
Cross-Functional Collaboration
Payment Systems Documentation

Benefits

Annual Bonus
Flexible Vacation
Personal Days
Sick Days
Comprehensive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Payments Operations
Incident Response
Incident Management
Payment Systems
Payment Resiliency
Root Cause Analysis
Post-Incident Reviews
Client Impact
Stakeholder Communication
Operational Change Proposals
High-Value Payments
Low-Value Payments
Wire Payments
SWIFT
ISO 20022
FI Clearing
Financial Market Infrastructures
Global RTGS Models
ACSS
EFT
ACH
Bill Payments
Cheque Processing and Clearing
Interac
Real-Time Payments
Payment Settlement
Lean Methodologies
KPIs
Operational Process Design
English

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