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Added 13 mins ago
HM
Training Superintendent
Hemlo Mining Corp.
Marathon, ON
- Full-time
Reporting to the Human Resources and Community Relations Manager, the Training Superintendent provides strategic leadership and technical expertise for Hemlo’s site wide training and…
Added 13 mins ago
WI
M&E Design Manager, Food & Hospitality Facilities
WSP in Canada
Canada
- Full-time
As Manager, M&E Design, you will help develop and grow WSP’s Food and Hospitality facilities consulting practice. You will lead and deliver DESIGN projects that create safe, efficient, and…
Added 13 mins ago
OP
Software Engineer, Full Stack
Ontario Power Generation
Oshawa, ON
- Volunteer
Reporting to the Manager, IT Product Delivery, you will play a key role in building and evolving enterprise applications across the full stack, with a primary focus on frontend development…
Added 13 mins ago
TT
Junior Textile Product & Sampling Coordinator
Threadcount Textile & Design
Toronto, ON
- Full-time
Threadcount Textile & Design | Toronto, ON | Full-Time, In-Person
Added 13 mins ago
H&
Office Administrator
Hammerschlag & Joffe Inc.
Toronto, ON
- Full-time
Post-secondary education in office administration, business administration or a related field is an asset, or an equivalent combination of education and relevant experience.
Added 13 mins ago
AE
Project Manager
Acero Engineering
Calgary, AB
- Full-time
…motivated and enthusiastic individual to fill one role as a Project…
Added 13 mins ago
WI
M&E Design Manager, Food & Hospitality Facilities
WSP in Canada
Vaughan, ON
- Full-time
As Manager, M&E Design, you will help develop and grow WSP’s Food and Hospitality facilities consulting practice. You will lead and deliver DESIGN projects that create safe, efficient, and…
Added 28 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
Supports implementation, cutover and post-production validation and escalates significant operational risks to the Manager.
Added 28 mins ago
UT
U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 29 mins ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
Added 29 mins ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
…AI technologies. In this role, you will lead the planning, design, development, testing, implementation, documentation, and support of data and AI products. You will work closely with…
Added 43 mins ago
AE
Manager of Compliance - Privacy
American Express
Toronto, ON
- Full-time
Added 43 mins ago
TH
Coordinator, Community Engagement
Trillium Health Partners
Mississauga, ON
- Full-time
Reporting to the Manager, Community Engagement the Coordinator will support the Community Engagement team, assisting with logistics, execution, production, and wrap up of THPF’s Signature…
Added 43 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
PakFactory has spent over a decade as a design-led custom packaging partner to North American brands across apparel, beauty, food and beverage, and beyond. We're now at a genuine inflection…
Added 43 mins ago
Quality Control Inspector (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
Reporting to the Manager of Warehouse Operations the QC Inspector will be responsible for the validation of all operational process outputs, inspecting incoming material, in process, and…
Added 43 mins ago
A
Engineering Manager Mechanical Engineering, Port Elgin
AtkinsRéalis
Port Elgin, ON
- Full-time
The Engineering Manager Mechanical Engineering, Port Elgin office is responsible for leading a group of Mechanical Design and Process System Engineers executing design or field work for…
Added 44 mins ago
T
Associate Product Manager - Residential Locks
Taymor
Delta, BC
- $70,000 to $80,000 CAD / year
- Full-time
Mon-Friday 8:30am-4:30pm (37.5 hrs/wk) or as otherwise agreed with manager
Added 44 mins ago
GT
Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
…Learning Plan. The candidate will report directly into the Senior Manager, Learning Solutions Architect for Branch Banking. The position requires critical thinking, strategic planning,…
Added 44 mins ago
RU
Construction Project Manager
Recipe Unlimited Corporation
Vaughan, ON
- Full-time
The Construction Project Manager is responsible for planning, directing, managing and providing oversight of assigned renovations projects to ensure that Recipe goals and objectives are…
Added 58 mins ago
T
Senior Manager Strategy and Innovation
TD
Toronto, ON
- Full-time
Reporting to the VP of AML and Regulatory Capabilities, the Senior Manager, will play a pivotal role in shaping the future of approach to AML operating model, pan CPSB Regulatory…
Added 58 mins ago
B
Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
Added 58 mins ago
B
Manager, Business Banking Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Business Banking Analytics is accountable for driving the development, optimization and maintenance of reporting initiatives in line with immediate and long-term business…
Added 58 mins ago
B
Senior Analyst
BMO
Toronto, ON · FCP
- Full-time
Supports the design and implementation of specialized risk management technologies to improve processes, enhance analysis, and/or streamline reporting (e.g. daily risk capture, mismatch and…
Added 58 mins ago
Manager, Take to Market - Tangerine
Scotiabank
ON · Toronto, ON
With Senior Manager, sets and refines annual and quarterly marketing plans for assigned portfolio
Added 1 hour ago
E
Project Manager, Substations and Transmission - Power Delivery Projects
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
We are looking for a Project Manager, Substations and Transmission - Power Delivery Projects to play an important role in delivering projects that support the electricity infrastructure our…

Scotiabank

Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

Toronto, ON, M1L 4S2, Canada

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Job details

Experience: 3+ years of experience in payments operations, incident management, or related field.
Posting language: English
Posted: Sep 28, 2026

Original job description

Requisition ID: 263261

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Payments Incident Response & Resiliency will be responsible for leading and coordinating the response to critical incidents impacting the banks global payment systems. This individual will also support the mapping and documentation of payments and technology assets across the bank. Fluency in both English and Spanish is required to support international teams and stakeholders.

Is this role right for you? In this role you will:

Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.
Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.
Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.
Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.
Optimize resilient operational processes by collaborating with cross-functional teams - including Business, Operations, Finance, Compliance, AML, and Technology - to drive end-to-end efficiency within the global payment’s ecosystem.
Contribute to the successful implementation of key enhancements across people, processes, and technology to strengthen the resiliency of payment systems and services.
Assist in documenting end-to-end payment journeys, operational capabilities and target-state processes, aligning with the overall transformation and resiliency strategy, SME input, and senior leadership direction.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Fluent in English and Spanish.
Bachelor’s degree in Business, Engineering, Computer Science or equivalent
3+ years of experience in payments operations, incident management, or related field.
Proven experience in end-to-end incident management for critical payment systems, including triage, severity assessment, stakeholder coordination, and driving timely resolution to minimize client impact.
Knowledge of high-value and low-value payments domains is considered an asset, including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), global RTGS models, as well as ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks.
Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
Familiar with operational process design, understanding lean methodologies to create end to end process improvements

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
An organization committed to making a difference in our communities – for you and our customers.
A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The manager will lead and coordinate the response to critical incidents impacting global payment systems while mapping and documenting technology assets. They will also drive continuous improvement in system resiliency by analyzing post-incident reviews and collaborating with cross-functional teams.

Requirements

Candidates must have a bachelor's degree and at least 3 years of experience in payments operations or incident management. Fluency in both English and Spanish is required to support international stakeholders.

Skills

Incident management
Payments operations
Bilingual Spanish
Stakeholder coordination
Root cause analysis
Process improvement
Lean methodologies
Data-driven decision making
Risk management
Resiliency strategy
Financial systems
Communication
Analytical skills
Project management
Operational efficiency

Benefits

Annual bonus
Flexible vacation
Personal days
Sick days
Comprehensive benefits
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Payments
Incident Response
Resiliency
SWIFT
ISO20022
Wire Payments
RTGS
ACH
EFT
Interac
Clearing
Settlement
Lean Methodologies
KPIs
AML
Compliance
Financial Market Infrastructures
Operational Change
Risk Mitigation
Stakeholder Management
Business Analysis
Technology Assets
Global Payments
Process Design
Root Cause Analysis

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